Hamilton Mazda - Service Center

The entire process was excellent. .. until the end. The service staff was friendly, knowledgeable, and transparent about the process until it came time to pick up my car. The service s .. until the end. The service staff was friendly, knowledgeable, and transparent about the process until it came time to pick up my car. The service staff stated I owed $128 for something that was supposed to be covered under warranty. This charge was never discussed with me or signed off by me. After fighting it, I was able to right the issue and not pay for this phantom charge, but the fact that all three service reps synced their stories and said I signed off on such a charge when I never did and never spoke to the tech live (was updated so through text) was very disheartening. Won't be going back ever again. More

The service was quick and very thorough. I like the new video, that has become part of the service. It give you an idea of the the service associate is doing or not doing I like the new video, that has become part of the service. It give you an idea of the the service associate is doing or not doing More

Always prompt, polite and informative. Have used Mazda service in Hamilton for 11 years. They never disappoint. Have used Mazda service in Hamilton for 11 years. They never disappoint. More

The staff here is friendly, knowledgeable and professional. The service appointment process is very organized and efficient. professional. The service appointment process is very organized and efficient. More

Friendly, do the job right, the first time. They always keep me abreast of what the car needs. They always keep me abreast of what the car needs. More

Very pleased with the service specially David who assisted me, polite,attentive and friendly.it’s easy to make appointment online. assisted me, polite,attentive and friendly.it’s easy to make appointment online. More

Charged twice what estimates were at other auto shops. When I called them out they offered me a $100 discount on a $3,400 bill When I called them out they offered me a $100 discount on a $3,400 bill More

I was please with the service. I like the idea of getting updates through my phone and I’m able to see a video of what needs to be done in my car. The only thing I would complain a I like the idea of getting updates through my phone and I’m able to see a video of what needs to be done in my car. The only thing I would complain about you don’t have a venden machine or COFFEE. More

I went for basic service and an alignment. Was told the alignment could not be done without ~$2k in repairs. Alignment and other work done for under $300. Out of warranty is not sn invitatio Was told the alignment could not be done without ~$2k in repairs. Alignment and other work done for under $300. Out of warranty is not sn invitation to get your customers to do unnecessary work! More

Courteous staff. Service-oriented. Clear communicators. Helpful and knowledgeable. Flexible and responsive. Word word word word. Service-oriented. Clear communicators. Helpful and knowledgeable. Flexible and responsive. Word word word word. More