Hamilton Volkswagen

Pete Capriatti was such a pleasure to deal with. He really knows the VW cars. He explained everything very well and was very personable. He made us feel like we had made a very good and educated purc really knows the VW cars. He explained everything very well and was very personable. He made us feel like we had made a very good and educated purchase. We really feel we are getting a very safe car. Pete is a good salesperson who works well with his customers. This is the second car we bought from him in two months. More

I have been going here for years, Ginny and Abraham have always gone above and beyond. I recently brought my car in for what turned out to be a substantial repair. Ginny called me to advise me of the repair always gone above and beyond. I recently brought my car in for what turned out to be a substantial repair. Ginny called me to advise me of the repair, and knowing that the vehicle was out of warranty I knew I would be paying for this. To my surprise Ginny advised me that she had spoken to her service manager, and based on my maintenance history, and being a long time service customer they would get it covered for me. I didn't even ask for it. They take it upon themselves to help out the customer. Thanks Ginny, Abe, and John More

I stoped into this dealership to test drive a new tiguan. I had had a car accident the night before and was concerned as to how to best handle the repairs, the purchase of a new vehicles and the costs. As I had had a car accident the night before and was concerned as to how to best handle the repairs, the purchase of a new vehicles and the costs. As a result of excellent service I was able to walk away from all concerns and drive home in a new car at a monthly cost well within my budget. The small SUV is just the right size for me. I drive around smiling. Once week after taking ownership of the car the back passenger tire blow out. I brought the car to the dealership and they gave me a car for the day while they put a new tire (no costs to me) on the car. This is a good place. :) More

I worked with Robert at Hamilton VW, and he was a great guy and has gone out of his way to make me comfortable with the process. He honored their very competitive online quote to me, so I was in and out f guy and has gone out of his way to make me comfortable with the process. He honored their very competitive online quote to me, so I was in and out fairly quickly. The entire staff there I dealt with was low pressure and very friendly, and since I was an out of state customer, worked with me so everything would be ready when I arrived. As my first new car purchase, I could not be happier with how I was treated, and Robert made sure that I was happy with service received. Even though it was a 128 mile drive, I would not hesitate to do business there again. More

Peter Capriotti made the sale quick and easy for me when I traded in my Toyota Tundra for a pre-owned Volkswagen Eos. Got a super deal and everything was super quick and professional. I highly recommend t I traded in my Toyota Tundra for a pre-owned Volkswagen Eos. Got a super deal and everything was super quick and professional. I highly recommend this place and would definitely go back again! More

Drove 130 miles from eastern Long Island to purchase a new GTI from this dealership. They had the best price (no dealer on LI would go near their price)& they also had a great reputation (according to thi new GTI from this dealership. They had the best price (no dealer on LI would go near their price)& they also had a great reputation (according to this web site), especially Pete. Spoke to him on phone several times before i made the long trip to confirm pricing & availability. Thought for sure things would change once i got there but i was wrong. He was helping about 4-5 people at once & was a complete gentleman. I've bought many cars over the years, new & used, and there were some good & bad experiences. This was by far the best. There were no games, no pressure, no sales mgrs or GM's involved. Just me & Pete. Took a little less than 3 hrs to complete the sale. Went home w/my new GTI very happy. Thanks! More

I was very pleased with my experience with Hamiltion Volkswagen Dealership. Mr. Capriotti did a super fine job with my truck needs, and putting up with me. I would recommend this dealership, and sales Volkswagen Dealership. Mr. Capriotti did a super fine job with my truck needs, and putting up with me. I would recommend this dealership, and salesman to anyone who asks in the future. Thanks, Ron Pientka More

I was looking for a GTI. Hamilton VW turned out to be the best price on Truecar.com . So i went in and talked with pete and he was really friendly. He offered me a test drive of the GTI and a used R32 . He w best price on Truecar.com . So i went in and talked with pete and he was really friendly. He offered me a test drive of the GTI and a used R32 . He wasn't pushy and my whole car-buying experience went well. More

Great car buying experience largely responsible by Mr. Peter Capriotti. He made my purchase in Hamilton VW a short(total time 2 hours to drive the new car out the door)and present event. Instead of sen Peter Capriotti. He made my purchase in Hamilton VW a short(total time 2 hours to drive the new car out the door)and present event. Instead of sending me to different department to get things done(many car dealers do that and I must say I don't like it), he handled everything, to including loan, registration, trade in, etc......for me. More

I contacted Hamilton VW on two occasions over the past month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a couple weeks for someone to contact me, I simply decided to look elsewhere. In the end, I traded in my VW and got into a brand new 2011 Nissan Juke SV. I was thinking of getting a Tiguan, and due to the sales team's inability to respond to a repeat customer they lost a sale and I am now driving a car that I would have otherwise completely overlooked. But I digress, let me get back to some of the additional issues that led me to look elsewhere. As it is well known that their service department is overpriced, that is common knowledge and shouldn't be used as a negative when rating a particular dealership; however, the problems of Hamilton VW's service department extend well beyond that primary issue. Having owned a couple VWs (Passat and a Jetta), I've had my fair share of memorable moments (not good memories). One particular time, I had made an appointment to bring my car in for a 40k service. They gave me a loaner and I went to work. I received no phone calls, no price quote, nothing. Then around 3pm, I receive a voicemail that my car is ready to be picked up and it would cost $875 (don't remember the exact price but do remember it was almost $900). I was in disbelief and honestly figured they had mixed my service report with some other unfortunate person. I called back and it was confirmed - the standard 40k service, with no other work - no brakes, rotors, nothing - cost $800+. It was explained that the car was practically disassembled and everything was gone over with a fine tooth comb. I paid, because thats what I asked for, but a heads-up on the cost would have been helpful. I also had a common problem with both the passat and the jetta. When going over bumps, a chirping noise could be heard coming from the wheel area. The service writer on my first car told me on first two visits dedicated to correcting this problem that they couldn't reproduce the noise - thats BS, I heard it every single day. Finally, on my third visit, they discovered the that the wheel bearings were bone dry and required lubrication. They fixed the problem and it was covered under warranty - could this be why they didn't want to fix it the first two times? It wasn't like I was in any kind of inherit danger, it was just an auditory annoyance yet still their job to correct. This same problem occurred on my second VW. Every time I brought the car in for service, they would say that they could not reproduce the sound. I even told them to look at my old records because it was obviously the same issue. Again, nothing was done to correct the issue - I gave up and dealt with the annoying sound. The straw that broke that camels back occurred right around the time I was waiting to receive a return call from the dealership when looking to purchase a new Tiguan (which never occurred). I had placed a call to service department because I had a flashing exhaust system malfunction light - pretty serious issue as per the owner's manual. Now, in the past, when calling Hamilton VW, a secretary who handles call flow for both Hamilton VW and their Mazda dealership would answer and direct calls accordingly. When I asked this particular woman to direct my call to the VW service department, she awkwardly asks me if I was looking to speak to a particular person. "No, I'm calling to set up an appointment for my car." She proceeds to tell me that she can help me with this. Every time in the past I was transfered to a service writer who would pull up my service record on their computer while talking to me, I figured, oh well, and proceeded to tell her my problem and that I would like to set up an appointment. I'm then notified that I'll have to wait about a week and half until the next available appointment. I explained that according to the manual, this was a pretty serious issue and to get the car serviced immediately, yet she did nothing to try to accommodate my request. I wasn't put on hold, she didn't ask anyone else for advice - nothing. In fact, when I discussed contacting another dealership or mechanic to find a quicker appointment, she did nothing to try to help me. In my honest opinion, I don't believe that woman had any business handling that phone call. In the end, I had my car serviced elsewhere, bought a brand new car from another dealership and they missed out on approx. $23,000 in business. I guess financing over $40,000 with them in the past was good enough and they didn't want to exceed the $60,000 mark. More