Hamilton Volkswagen - Service Center

Great As Usual Every time I visit Hamilton VW for service, I am more than pleased with my experience. Ginny is always welcoming and knowledgeable. Mike is always kin Every time I visit Hamilton VW for service, I am more than pleased with my experience. Ginny is always welcoming and knowledgeable. Mike is always kind and informative. More

Nice customer service experience. The service was very detailed during every step which made me feel confident about n the service provided. I liked the most that customer service pres The service was very detailed during every step which made me feel confident about n the service provided. I liked the most that customer service presented different options to work with my family financial situation, while receiving what I needed. More

Undersold and Overdelivered I needed a new key as mine snapped in half. Spoke to parts to get a new one, a snafu on my end forced them to order the wrong key. They got the correc I needed a new key as mine snapped in half. Spoke to parts to get a new one, a snafu on my end forced them to order the wrong key. They got the correct key in record time and did an awesome job getting me in and out even though they were backed up and I basically showed up out of nowhere. More

Amazing and very appreciated Outstanding all around. First of all the customer service is the best around. They were efficient and effective with my situation. I called with a gen Outstanding all around. First of all the customer service is the best around. They were efficient and effective with my situation. I called with a general question and within a matter of seconds put me at ease. The technician who worked on my car deserves a lot of praise too. He was able to detect and fix my car. My car was in and out of the dealership in one day, and would have been sooner had I not been working so far away that day. When I got home and read what was actually done, I was even more impressed at how thorough the tech was. After my experience I can honestly say that I would come back to this dealership for any type of work. Thank you Hamilton VW! More

Great Service The service department is very professional, knowledgable, and friendly! They work hard to get the job done correctly and efficiently. Ginny is great The service department is very professional, knowledgable, and friendly! They work hard to get the job done correctly and efficiently. Ginny is great to work with! More

Tire check and replancement The service was excellent. The issue with the tire was resolved quickly. However, the attention to detail was not quite up to snuff. When the tech p The service was excellent. The issue with the tire was resolved quickly. However, the attention to detail was not quite up to snuff. When the tech put the tire lug nut back in the holder in the trunk they did not put the cover back as it should have been. It was raised and bumpy, easily corrected by myself, but i though I would to share since some customers may not care for that. More

Pleasant experience most definitely made by deal with Melissa. Helpful, courteous and concerned appeared to be her forte. Everything was explained in a thoroug experience most definitely made by deal with Melissa. Helpful, courteous and concerned appeared to be her forte. Everything was explained in a thorough fashion ahead of time. More

Fantastic!!!! Service and support from the mechanics, support staff, and parts department is always 100% on point! A pleasure to do business with every time I a sto Service and support from the mechanics, support staff, and parts department is always 100% on point! A pleasure to do business with every time I a stop in. More

Great service Hamilton VW staff is always friendly and professional. I get my car checked in quickly and my car is always ready when I need it. Hamilton VW staff is always friendly and professional. I get my car checked in quickly and my car is always ready when I need it. More

Excellent Service I was pleasantly surprised by the quality and professionalism of the staff at Hamilton VW. Everyone was polite and courtious. All work done as promise I was pleasantly surprised by the quality and professionalism of the staff at Hamilton VW. Everyone was polite and courtious. All work done as promised with no hidden fees. I highly recommend this dealership and plan on making future car purchases here. More