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Hamilton Volkswagen - Service Center

Hamilton Square, NJ

4.5
1,415 Reviews

1,415 Reviews of Hamilton Volkswagen - Service Center

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September 10, 2018

No problems There’s never been anything that’s caused me to doubt their professionalism. Great work and care by everyone involved. Put more power in the Tiguan ! More

by GRNT0331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginny, VW service
September 10, 2018

HIghly Rexommend ! I've been a customer at Hamilton VW for about 8 years and I really depend on them. They are very accommodating and the work is always well done and ti More

by MUSICLEIGH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Pittman and Ginny Polizzi
March 06, 2018

Terrible Service Center The Hamilton VW Service Center recommends that you replace working-as-designed parts to inflate the service bill, rather than correct the issue with y More

by Lou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Mar 13, 2018 -

Hamilton Volkswagen responded

I haven't had the opportunity to speak with you in regards to your concerns. I reviewed the repair order and see that there was an Airbag light on. There was a code B101614 in the system for passenger side airbag disabled indicator lamp open circuit/short circuit to ground passive/sporadic. We then checked and found the light assembly is bad internally. The estimate was for $392 to fix it. I read your comment that you went to a local shop and the were able to shut the light off at no charge. I read how you feel we are criminally negligent because of the repairs that we recommended. The Carfax reports an accident on 5/4/14. We don't know how long the light has been on and haven't seen your car for service in over 30,000 miles. There is a huge liability on our part to repair the car properly and ethically. For the safety of you and your passengers I cannot just shut a light off on one of your safety systems without a proper repair and hope nothing happens. Volkswagen will not even allow us to perform wiring repairs to the airbag system for safety reasons. If the light needs to come on now for something serious it may not warn you because the concern was not fixed. The light may be out but the problem is still there. Its easy for an outside shop to do those types of repairs because their guidelines and rules of conduct are much simpler. Being that it was a sporadic fault means the concern comes and goes. It's only a matter of time until the light comes back on or something happens. I am use to hearing from my customers about their concerns before I read an unfavorable review. In this case I did not have the opportunity. I left a phone message the other day in hopes of trying to understand and resolve the concern.

Mar 13, 2018 -

Lou responded

Your technicians "found the light assembly is bad internally." That was/is not the case. My local mechanic did not "turn the light off", that implies that I am ignoring a necessary warning. My local mechanic ran a diagnostic check right in front of me so I could see what was occurring (transparency not offered by Hamilton VW). While he was running a check of errors and warnings he told me if there is an underlying issue with the sensor/light it will stay illuminated after the check completes. If the warning is false this sequence will reset it. It was a false warning. Your claim that, "There is a huge liability on our part to repair the car properly and ethically." is exactly my point, and replacing parts that are working as designed at my expense is neither proper nor ethical. Hamilton VW's continued defense of this process becomes more upsetting and more deplorable which each attempt. Bottom line, when running the diagnostic test the Hamilton VW mechanic SHOULD have checked the validity of this error/warning light; I saw with my own eyes how simple the process is. Instead they intentionally recommended unnecessary repairs, proven to be unnecessary by the fact that my car is now working as designed despite Hamilton VW's attempts otherwise. I left Hamilton VW with no service performed and money spent, and you find this somehow defensible.

March 24, 2017

Excellent Came in to have my tire pressure light on 2015 Passat turned off - Walked out with 2017 Passat with better mileage and a few perks. The staff is very More

by hpmosley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Capriotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2016

Great personal service If u have an employee of the month, it should go to Tom, service mgr. Professional, courteous & attentive. describe him. More

by Brogan1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom - Service Mgr.
November 30, 2015

Great people, great service I was very happy and surprised at the great dealership. My previous experience with a competitive dealership was horrible. Mike, Rich and the entir More

by Flaeaglesfla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 15, 2014

best customer service experience! I would recommend anyone to come see Tom at Hamilton VW! He was friendly and helpful from the beginning..answered all my questions and concerns prompt More

by aj7790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TOM PITTMAN
May 14, 2014

Above and beyond! I brought my Routan in with 38,000 miles on it - 2k miles above the warranty limit. As it turned out, the air conditioner needed almost a thousand dol More

by mdisciascio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Pittman
November 07, 2013

The service was great. Many dealers "forget" about their customers after cars are sold, but the Hamilton Volkswagen is an exception. I am always treated very friendly and politely here. And the More

by Vorchak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virginia Polizzi
December 01, 2012

I just wanted to give a big Thanks to the guys in the service department. I have taken my vehicle to them twice already and I am always satisfied not only with the service but with the way they make me f More

by SoniaR.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham DelValle
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