Hampstead Pre-Owned

We had such a great experience at Hampstead Pre-Owned! I had been to four other dealerships to test drive cars, and you kind of get used to that sly way that dealers will casually talk to you, trying to get had been to four other dealerships to test drive cars, and you kind of get used to that sly way that dealers will casually talk to you, trying to get information and leaving you with a vague sense that you probably shouldn’t trust them, even if they’re so likeable. My sister told us to go to Hampstead where they got their car, and we had a totally different experience there! We interacted with many different people, and no one left us with that sense of being taken advantage of. Michael Gillespie in particular was very straightforward and professional, answering all our questions clearly and not pushing us at all. They mainly sell Hondas and Toyotas, so they don’t really have to be heavy on the sales pitch. We chose the car, left a refundable deposit to have some cosmetic touches fixed up, and came back a few days later and purchased. We were refunded the deposit, and drove home in a GREAT new car that will be reliable for another 10 years! So thankful to Michael and the whole team there for treating us with respect and courtesy. We appreciate it and will be back. More

We have bought 4 cars from them and each experience has been amazing! Everyone there is super nice and extremely helpful. They make the car buying process easy, smooth, and hassle free. I’d absolutely reco been amazing! Everyone there is super nice and extremely helpful. They make the car buying process easy, smooth, and hassle free. I’d absolutely recommend them to anyone looking to buy a car. More

I don't appreciate being threatened by the owner and staff UPDATE 1: I spoke to a manager, Jason. He agreed to let us bring the car in on a saturday, and his mechanic would look at it. No promised to repair we UPDATE 1: I spoke to a manager, Jason. He agreed to let us bring the car in on a saturday, and his mechanic would look at it. No promised to repair were made, and that;s fine. I agreed. Update 2: Less than an hour later, the owner/GM called me. He proceeded to yell and me and threatened us. He told me he didn't give a damned what Jason told me. I have to presume Jason spoke to him before making his offer to me though. I told him I would update this with the facts that he gave me. 1) He sold this car to a friend of his, who was buying it for my friend. 2) He sold it AS-IS. 3) We still owe money for the repair that they did. 4) The friend who was bought it was supposed to handle any repairs. 5) He took a $1000 loss on the car. ALL OF THAT IS TRUE! (Though I doubt that any dealer would ever take a loss on the car. JMO, but maybe he is actually telling the truth. And he proceeded to threaten me. This review needs to come down or he will sue for every penny in small claims court! (6 or 7 hundred dollars) So, what have we learned from the company who's slogan is "Our reputation is our foundation:" Their reputation is more important than selling quality vehicles. NEVER buy a car from them that is sold "AS-IS!" I wonder how many other bad reviews got taken down because of threats of a lawsuit? Maybe zero, maybe a lot. I don't know. Will I take down this review? Nope. Will I update it, whether positive or negative? Absolutely. Here is the thing. When the radiator broke, and the car kept stalling, we didn't post a bad review. We didn't expect it to be fixed for free. We expected that they would repair the car. When the transmission was dying, we didn't expect them repair it for free. would have been nice, but it could have been a quick easy fix, or the transmission could have needed complete replacement. We just wanted them to treat us fairly. And not to be complete xxxxxxx. Maybe if Erika had offered to have her guys look at the transmission instead of attacking me for telling the world that the transmission was dying, we wouldn't be here. Maybe if they would change their attitudes, I could believe that this was a one off. My guess is that they treat all disgruntled customers like this. Yelling and threatening. Nice way to do business, guys. Nice foundation. Had a problem with a car recently purchased, working with them to see what can be done. Here is the long and short of our adventures with them: We bought a car from them. Within a month, the radiator gasket went, and the car over heated on a trip from ocean city to Rockville. In the winter. Car died on side of the road. Hampstead was "Nice enough" and picked the car up and repaired it. Repairs at OUR cost. because Erika from the business office said they are not psychic. They were also "generous" and let us drive the car away, and make payments on the vehicle. We still owe money on those repairs. Yesterday, while making a payment over the phone, I complained to Erika about it, and oh, the transmission was having problems. I also put up a one star review. She insisted I take the review down, because it was untrue about the transmission. "We don't know whether there is a problem with the transmission." Well this morning, the transmission died, on my friends way to work. She may lose her job now. The car is slipping out of gear, but she is trying to make it to work, so she does not lose her job. I left a message for Erika letting her know the transmission is dying or will be dead shortly. We will see whether they will cover repairs to the transmission. Oh, and apparently, they never bolted the engine back in properly, because it is rattling, a lot. I will update this review with any progress, good or bad. Hopefully they will stand by their slogan about their reputation. More

Excellent customer service. Great pricing on vehicles. Staff breaks down pricing very easy so that an individual understands all elements of the purchase. Friendly staff dedicated to meet your vehicle nee Staff breaks down pricing very easy so that an individual understands all elements of the purchase. Friendly staff dedicated to meet your vehicle needs. More

I really enjoyed working with Michael. He was extremely friendly, patient, and professional. He answered all our questions and really did his best to meet our needs. I would highly recommend him to my f friendly, patient, and professional. He answered all our questions and really did his best to meet our needs. I would highly recommend him to my friends and family. More

Love this dealership! This is our 4th vehicle we have bought from Hampstead Pre-Owned. They care about the quality of the vehicles they sell, but most importantly, they care about their customers. When bought from Hampstead Pre-Owned. They care about the quality of the vehicles they sell, but most importantly, they care about their customers. When the time comes we will most definitely be buying our 5th car from them. Wouldn't fo anywhere else. More

Staff were very helpful and provided all information I needed to pick out a car. It's a little further out from Baltimore, but definitely worth the trip to avoid the usual "used car salesman" tactics tha needed to pick out a car. It's a little further out from Baltimore, but definitely worth the trip to avoid the usual "used car salesman" tactics that some dealerships use. More

We have been very happy with our Honda Odyssey van purchase from Hampton Pre-owned vehicles and can highly recommend for your purchase as well! purchase from Hampton Pre-owned vehicles and can highly recommend for your purchase as well! More

Everyone one at Hampstead Preowned was very helpful, friendly, knowledgeable and professional. When I was making an appointment online for a test drive, someone called and set it up right away. We wer friendly, knowledgeable and professional. When I was making an appointment online for a test drive, someone called and set it up right away. We were greeted a sales associate who determined our car needs right away and showed us a good sampling of cars. He understood what we were looking for. Someone from customer relations addressed any questions or concerns we had. The quality of the available cars was good. The selection was good. The service and knowledge of the employees was good. The process of buying a car was good. So far, follow up has also been good. We had a positive and pleasant experience. More

We found a very nice car (A Honda pilot 2010) at a fair price. We highly recommend Alan and everybody at Hampstead pre-owned For the airfare dealings price. We highly recommend Alan and everybody at Hampstead pre-owned For the airfare dealings More