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Handy Toyota - Service Center

St. Albans, VT

4.5
1,400 Reviews

1,400 Reviews of Handy Toyota - Service Center

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April 26, 2024

Have dealt with Handy Toyota for many years & have always been positively satisfied with service & personnel. More

by carolpmckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh L'Esperance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naim Qubrosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Handy Toyota responded

Thank you for taking the time to leave us a review! We greatly appreciate you doing so!

April 26, 2024

Service was fine, however receiving numerous phone calls from people stating that workers at Handys were talking about my failed inspection in detail to people who know me is an absolute joke. We live in More

by billmasse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

We are sorry to hear about this. We value our customers and their privacy more than anything. Could you please contact our Customer Relations Manager at (802) 582-8183 so we could discuss this further and have a better understanding on the situation? We appreciate your time and your business.

April 26, 2024

1st time here, didn't do as I asked. Great way to start. Never followed my requests. More

by vtmtnhiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naim Qubrosi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback. Please contact our Customer Relations Manager at (802) 582-8183 so we could better understand the situation. We would like to resolve this issue. We appreciate your time.

April 26, 2024

Clean , professional, knowledgeable , courteous , on time , fair priced . I would highly recommend Handy’s for your service . More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
Apr 26, 2024 -

Handy Toyota responded

We appreciate you leaving us a review! Thank you for taking the time to do so!

April 25, 2024

Handy Toyota is the best. They are efficient, tend to every detail and all with kindness. More

by hdattilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Handy Toyota responded

Thank you for the review! We appreciate it!

April 25, 2024

Super service - the best. Always pleasant and on-time. The best dealership in Vermont. Great More

by ed_debor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Handy Toyota responded

Thank you so much for your review! We greatly appreciate it!

April 25, 2024

My only concern is my service was to be an hour tops. It wasn’t finished for two and a half hours. Perhaps, they overbooked or a mechanic called in sick? The schedule for the day could calculate the leng More

by sbeaumontsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naim Qubrosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Handy Toyota responded

Thank you for the review! We appreciate your feedback on how to make your experience even better in the future.

April 24, 2024

I was disappointed in my service at Handy Toyota. I was there for a scheduled appointment. They put me in for an hour and a half appointment. They informed me that my car need 4 new brakes but there More

by bauman.peace.nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naim Qubrosi
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback. We have a fairly tight schedule and sometimes we cannot perform service that wasn't scheduled and a future appointment is sometimes needed. If you'd like to discuss the $75 charge, you can contact our Customer Relations Manager at (802) 582-8183.

April 24, 2024

I was told I would be waiting for an hour and a half to two hours for my car appointment (which was scheduled ahead of time). However it took Handy’s in Saint Albans 3 hours and 22 minutes to complete the More

by sarahtucker1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naim Qubrosi
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback, Sarah. We sincerely apologize for the long wait time. We never want to leave someone without checking in, and this seems like we dropped the ball. We do offer complimentary shuttle service around xx. Albans you could use during your next visit. Please contact our Customer Relations Manager at (802) 582-8183 during your next service so we can ensure this doesn't happen again, or contact him to discuss this issue further. Thank you for your time.

April 24, 2024

My car was done when they bought it out from the garage and then had to wait 45 minutes for the bill More

by dchadtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
2.0
This rating includes all reviews, with more weight given to recent reviews.
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