Darren Callan

unfortunately, I had an appointment for Handy Toyota to take a look at a paint repair that has bubbled and peeled down to the primer and is less than two years old. I set the appointment up with Ethan Raym take a look at a paint repair that has bubbled and peeled down to the primer and is less than two years old. I set the appointment up with Ethan Raymond to have the failing paint repair looked at, I only had an appointment for this issue as they wanted to see the defective repair but didn't say they would make it right under warranty and stated it didn't mean they would fix it. I dropped off the vehicle and specifically told the gentleman and lady taking pictures of the 360 around the vehicle I was there to have the bubbling paint looked at and they said it would be about and hour. I was like really. they fixed a recall that I just had fixed the week before and waited an hour for. could have said that's what was going on and I could have given them the repair slip from alderman's Toyota in Rutland. the low rating on Darren is due to his lack of addressing my defective paint and just saying they sent it into Toyota. the low rating on Handy Toyota is the way they treat the customer after a service goes wrong on there doing and how they handle it. this is covered under Vermont law as it was done in transit before the vehicle had a title and the repair follows the original warranty despite the number of owners. but we will see how they respond to the claim to Toyota corporate, it's not a corporate defect, it's a Handy Toyota failed paint repair. we will see how this settles out. hopefully not with Vermont's attorney general consumer assistance program (C.A.P.) More

by GABE.CAMERON Verified Customer Verified Customer

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I've received consistently good service from Handy's. I've bought two vehicles from them, both new and have been pleased with my overall experience. I've bought two vehicles from them, both new and have been pleased with my overall experience. More

by jlarmstrongrn Verified Customer Verified Customer

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This is triple time I have had to send my Tacoma to the dealer for repair. Got timely feedback on the repair information and status, etc. dealer for repair. Got timely feedback on the repair information and status, etc. More

by Cliff Verified Customer Verified Customer

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Very accommodating did what was needed plus a more than expected very ,pleasant very professional no complaints expected very ,pleasant very professional no complaints More

by m44jmt Verified Customer Verified Customer

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The Service crew is very polite and courteous. The gentleman that came to our house was thorough and knowledgeable. The gentleman that came to our house was thorough and knowledgeable. More

by lastone9313 Verified Customer Verified Customer

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I brought my truck into Handy to have the 3 inch lift kit installed. Even though I purchased the vehicle at another Toyita dealership I was treated like Family at Handy. The parts and service department are installed. Even though I purchased the vehicle at another Toyita dealership I was treated like Family at Handy. The parts and service department are both amazing! They go above and beyond for their customers. They love what they do at Handy and it shows. They went over every detail of the install with me in exceptional detail. Great group of professionals that care about people. I will do all my future business with them. Highly recommend them! More

by Jberkman21905 Verified Customer Verified Customer

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I'm very happy with the dealership but I marked down a star because we had to return twice to get something taken care of - my one hour service turned into over 2 because we had to turn around twice to co star because we had to return twice to get something taken care of - my one hour service turned into over 2 because we had to turn around twice to correct a mechanic- caused issue. Nothing big but annoying. Darren was very helpful and considerate, so we are still very pleased. BTW, the last time we were there for service, they failed to check a low tire I asked about, and it ended up needing repair. More

by CHIEF_CORYER Verified Customer Verified Customer

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Always good service when I go there to have work done on my vehicle and they are always friendly my vehicle and they are always friendly More

by p_kmarsh Verified Customer Verified Customer

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Hannah was Awesome,She + Rick Brown, went above to make my service call, perfect Thks to all + mechanic. my service call, perfect Thks to all + mechanic. More

by larryfuller429 Verified Customer Verified Customer

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Bought 11 plus vehicles there over the last 35 years,Been nice to do business with.The blower motor I just had installed a few days ago works fine even though is was a little more than they quoted..Ali Kamal nice to do business with.The blower motor I just had installed a few days ago works fine even though is was a little more than they quoted..Ali Kamal is a pleasure to deal with 🇺🇸👍 More

by mjo21953 Verified Customer Verified Customer

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