Darren Callan

I chose Handy because they offered me a rental car for the day, but when I arrived I was told that wasn't available. I did eventually get a car once someone returned. I dismissed an experience as I was ch the day, but when I arrived I was told that wasn't available. I did eventually get a car once someone returned. I dismissed an experience as I was checking in of a disgruntled lady, the service clerk literally refused to work with her so she had to go talk to someone else. But then I witnessed another woman in the afternoon clearly upset and the service clerk arguing with her, and I haven't shared my experience yet. I was quoted $300 for an AC issue on a 2022 Toyota that I purchased new. It turns out there is a "known design flaw" and my quote went up to over 2k. Toyota has issued mechanical guidance and a new part, but it is only covered under extended warranty. I found this really confusing, but when I asked for explanation, the service manager grew increasingly impatient with me. He went from saying he had never heard of the issue to saying they see it all the time and there's nothing they can do. So after waiting all day, still being charged hundreds of dollars just to tell me they can't fix my car without another 2k, I left in tears. If you're keeping track, that's 3 people who clearly left unsatisfied, and one service department that seems to thrive on creating conflict. I'm extremely disappointed that a design flaw popular enough to have its own reddit thread is still being considered a for profit repair by the dealership. The way the sales manager treated me was unnecessary, unkind, and unbecoming.I have purchased Toyotas and had them serviced at this dealership as well as another, and it's safe to say Handy's has lost my business, and hopefully readers of this review will strongly consider going elsewhere. More

by Emilycogan Verified Customer Verified Customer

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It is absolutely ridiculous the amount you charge! You take advantage of people. I was charged over a $1000 for a $14 dollar part with labor. I felt like I was in a bind and had to make a decision at You take advantage of people. I was charged over a $1000 for a $14 dollar part with labor. I felt like I was in a bind and had to make a decision at that minute. The service team is very nice, but they have been trained to be salesmen and try to pressure you into needing things that your vehicle doesn't really need. More

by maynardsmaples Verified Customer Verified Customer

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My service was completed in the time slot predicted and the staff was pleasant and kept me informed the staff was pleasant and kept me informed More

by elajay45 Verified Customer Verified Customer

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Great customer service and very friendly! I have always had a positive experience with Handy’s St Albans! I have always had a positive experience with Handy’s St Albans! More

by cdvw Verified Customer Verified Customer

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Great experience purchasing a new car. Jesse was awesome, he is super knowledgeable about cars and is very tech savvy. He helped set up my entire Apple car play system and took me on a tou Jesse was awesome, he is super knowledgeable about cars and is very tech savvy. He helped set up my entire Apple car play system and took me on a tour of the service dept which was helpful More

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The receiving area was neat the service people all very pro. And Darren was cordial and stayed on task with my needs . His attention to my satisfaction was great. pro. And Darren was cordial and stayed on task with my needs . His attention to my satisfaction was great. More

by trmiller028 Verified Customer Verified Customer

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Was greeted promptly. My service advisor explained everything clearly. The work was done much faster than I had expected. My service advisor explained everything clearly. The work was done much faster than I had expected. More

by vtjeffrey Verified Customer Verified Customer

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Great service. Comes in ahead of schedule and at or under estimate. Definitely recommend Handy. Comes in ahead of schedule and at or under estimate. Definitely recommend Handy. More

by Jhynes1 Verified Customer Verified Customer

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Megan was friendly and helpful. Very professional. The service department continues to be the best. Very professional. The service department continues to be the best. More

by Mike I. Verified Customer Verified Customer

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Service was done at the appointed time and in a professional manner. Thank you for your attention to detail. professional manner. Thank you for your attention to detail. More

by katieaudette Verified Customer Verified Customer

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