Darren Callan

GABE.CAMERON responded

I want to explain how Handy Toyota who claims to look all innocent in this review is nothing of the sort. first! this vehicle was damaged and fixed by Handy Toyota of ST Albans VT, and they lied about the vehicle ever being there. they DID have and worked on the vehicle, it was damaged in transport, to Handy Toyota of St Albans VT, they fix the repair. this faulty repair, peel and flake off in less than two years. that's not good craftsmanship and should be covered by the dealership that made the repair. he is absolutely right. I did not buy the vehicle from Handy Toyota, but the failing work performed was performed by their establishment. so after a few emails, I made the appointment at their establishment to have the paint that was defective looked at ONLY! they told me they needed to see the vehicle before making a decision, (mind you they said no the first time) not to have my recalls fixed, not one word of that was mentioned in any conversation. NOT ONCE! I was hoping that they had enough integrity to say, yes! that was not done right, and we will make it right! NO, they sent me an email with no explanation and denied the fix. that was why you get a one star. Hello Gabe, This is Adam Luneau from Handy Toyota in St. Albans. After reviewing your inquiry about coverage of the paint on the Tundra, we have determined this is not warrantable. We recommend returning to your selling dealer; maybe they have a mechanism to make the repair. Regards,  Adam Luneau General Manager | Handy Toyota 701 Highgate Rd | Saint Albans, VT 05478 office: (802) 528-2233 | mobile: (802) 309-9240 this vehicle was sold and purchase by me with the warranty still in effect. the original dealership that did the faulty work was Handy Toyota of St Albans. not the dealership I bought it from with warranty still in effect. this was my only explanation as to why they would not fix the faulty work. then! he has the audacity the write this to my review, no explanation on why they would not cover the poor work they did on my 2-year-old vehicle, lied about the vehicle not being at their establishment and denied the repair and poor faulty paint they fixed on the vehicle before sale to the first owner (no title) from Handy Toyota of St Albans VT and nobody knew that the repair was done, they kept this in house. very sneaky for sure. this was his reply to my rating! now you have the background, you make the decision. BTW, the dealer that sold it to me thought it would be covered under warranty!!! Handy Toyota Responded to Your Review Thank you for taking the time to provide feedback about your recent experience. We take a 360 degree snap shot of every vehicle at check in to ensure that the vehicle is in good working order, and that there is nothing obvious that needs to be added to the repair order prior to being dispatched: soft tire, unknow damage, road hazard of some sort, etc... The recall may have been done at the other Toyota dealer, but the Toyota software automatically pulls open campaigns to ensure we are completing recalls in a timely and efficient manner. This recall was not completed in Toyota's system. In addition, it was listed on the repair that you signed off on. It is important for readers to know this customer did not purchase the truck here, has never done business here, and we were attempting to see if we could help him in getting something covered. Sometimes no good deed goes unpunished. Sincerely, Adam Luneau Handy Toyota I don't believe I'm the only one that would give you a bad rating. do better and get better. this is 100% your faulty work and any reputable dealer would have fixed the blotched repair with no questions.