Hanlees Hilltop Toyota

Scheduled an 8:15 oil change tire rotation. Was told it would take three hours. Had to wait an hour for a shuttle home, then dropped me off last of six other passengers, so I basically drove ar Was told it would take three hours. Had to wait an hour for a shuttle home, then dropped me off last of six other passengers, so I basically drove around 5 different cities before getting home at 10:30. Carlos never called me to update me even when it was well past four hours. I had to call. He said it would be ready in five minutes, then I asked if a shuttle would be picking me up again soon, I was told that it's a courtesy and the shuttle driver was busy and he couldn't give me a concrete time when I would get picked up to get my car. Finally I just decided to find my own ride back to the dealer. When I get there, Carlos was friendly enough, but rather short with me, when I asked if I needed to go over the multipoint inspection or anything, he just told me me to go see the cashier. The cashier didn't seem interested in going over anything either, but was not rude or anything. It just seemed like kinda poor customer service all around. I scheduled a simple oil change and tire rotation at 8:15 am, and wasn't back home with my car until almost 2 pm. Who knows how much longer, had I waited for a shuttle back. I don't really know what's the point of scheduling was. Carlos seems like a nice guy, and I'm sure he was busy. It just felt like once he knew I was just getting a basic oil change and I wasn't a high ticket customer, he kinda didn't care about me More

Angelica Ruiz was very helpful, professional, and friendly throughout the whole process. She answered all my questions clearly and made the experience smooth and stress-free. Great customer service o friendly throughout the whole process. She answered all my questions clearly and made the experience smooth and stress-free. Great customer service overall by her. More

Pure business, 'leave your car will call you', and ' here are your keys ' ,no explanation of anything that it was done or need next time are your keys ' ,no explanation of anything that it was done or need next time More

Great and service was exceptional I'm happy with the service work done to my vehicle and will continue to come in for future services. service work done to my vehicle and will continue to come in for future services. More

I had great service, very respectful people. Everything got done on the timely manner, and my car was clean when I picked it up. Everything got done on the timely manner, and my car was clean when I picked it up. More

Wait time for shuttle was very long, I had to take Lyft instead They need more than 1 person doing the shuttle service instead They need more than 1 person doing the shuttle service More

Armando was amazing so helpful thank you Armando I love my new car so much my new car so much More

Bill listened to our issue, understood us, and did everything possible to find the issue, very happy with Bills customer service/support everything possible to find the issue, very happy with Bills customer service/support More

She was polite and explain stuff to where I can understand it, and she was patient understand it, and she was patient More

She was friendly, investigated when I had non-routine questions, and made sure I knew what was happening. A+ questions, and made sure I knew what was happening. A+ More