Hanlees Hilltop Toyota
Richmond, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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I had gotten a Camry XSE 2026, but they charged me 61k for a Camry ? 84 months total of 80k. It was my fault for not reading what I was signing at the end. I was able to return it because they wrote one n for a Camry ? 84 months total of 80k. It was my fault for not reading what I was signing at the end. I was able to return it because they wrote one number wrong on my social. No funds, no contract . When I went to return the car, Roger was very nice , but Felipe, the finance manager, was so rude. I took pictures of the papers I was signing before, and I asked, "What is this?" He said, "You can ask your lawyer." Our family lawyer looked at the contract and said to return this car ASAP. Anyway, I signed the paperwork and left , but I went back to get my copies. I said, "Hey, you forgot to give me my copies." Then Felipe said, "You took pictures; that's good enough," plus, "My manager took the papers." He was so rude, so I walked away and asked Roger if I could get my copies because Felipe said, "You have pictures; that's good enough." Roger got my copies, so thank you for not being rude. Bad experience. More
Jose made this a great experience for my first time. Jose made this a great first experience buying a car. He found me a really good deal on insure for the car I got. Jose made this a great first experience buying a car. He found me a really good deal on insure for the car I got. More
Very professional, James Totah genuinely deserves to be in a manager position. Makes Hilltop Hanlees look very professional in an ocean of aggressive and unprofessional sales people from other dealerships. in a manager position. Makes Hilltop Hanlees look very professional in an ocean of aggressive and unprofessional sales people from other dealerships. More
Express oil change was not that express and took 4hrs. Had coupon for $29.99 oil change and was told to get the $49.99 synthetic oil option. Read the after service report and it said "bulk oil" used, whic Had coupon for $29.99 oil change and was told to get the $49.99 synthetic oil option. Read the after service report and it said "bulk oil" used, which I believe was the $29.99 option. More
Very kind and attentive. He help me a lot. We left very happy with our new car. He help me a lot. We left very happy with our new car. More
Service special was not added to finalize price, did not provide sale or trade in value of truckp, and I did not receive call that the vehicle was ready for pick up waited for vehicle for approximately 4+ h provide sale or trade in value of truckp, and I did not receive call that the vehicle was ready for pick up waited for vehicle for approximately 4+ hours and had to walk in and ask the cash register staff if my vehicle was ready. More
I was told that my service would take 90 minutes. The customer service person told me that there's going to be an extra or was going to happen but I had no idea that would take another 90 minutes. Co The customer service person told me that there's going to be an extra or was going to happen but I had no idea that would take another 90 minutes. Communication was not good. I know it's not important to you, but because it took so long that my dog had an accident in my house!?? More



