Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hanlees Hilltop Toyota
Richmond, CA
857 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 857 reviews
June 01, 2023
This dealership should take more pride in the customers that it serves and research and find out if a person is still under warranty enable 2 get the services that I warranty waorange it would be very much that it serves and research and find out if a person is still under warranty enable 2 get the services that I warranty waorange it would be very much appreciated instead of jumping the gun and charging us and then finding out later on that oh you still have a warranty More
by Slimgilmore
Verified CustomerEmployees Worked With
Other Employees :
Brad Hayashi, Rafael Carballo, Alex Fird, Felipe Cortez, Tom Nguyen, Tito Anopol, Zack Greene, Ashley Campbell, Areli Carrillo
Helpful May 31, 2023
No point in having an appointment. I waited 30 past my apt time mins just to be checked in and I was the only car there. They were extremely short staffed. I also waited 30 mins past m I waited 30 past my apt time mins just to be checked in and I was the only car there. They were extremely short staffed. I also waited 30 mins past my “promise” time for completion and that was after a buffer of an additional 30 mins was added to the estimated job time. No sorry or thank you or can we offer a car wash for your troubles was offered. More
by Whyisthisneeded
Employees Worked With
Tom Nguyen
May 31, 2023
The original service advisor who I worked with was kind and professional. However I was overcharged by $2,000 on the invoice that was prepared by a different service advisor. I had to talk to the original and professional. However I was overcharged by $2,000 on the invoice that was prepared by a different service advisor. I had to talk to the original service advisor to make sure I had a fair and accurate price, who apologized and dropped the price back down. This initial overcharge meant that I couldn't get my car for 3 days until that particular service advisor returned. More
by malaikagray5
Employees Worked With
Jesse
May 30, 2023
Extra charges were implemented in my maintenance appointment after requesting only an oil change and tire rotation. I definitely feel cheated and scammed. appointment after requesting only an oil change and tire rotation. I definitely feel cheated and scammed. More
by RCP
Employees Worked With
May 28, 2023
They always pay attention to customer's concerns and try to give the best, friendliest service. I would recommend them to anyone except they're not inexpensive. My recent service experience cost over $130 to give the best, friendliest service. I would recommend them to anyone except they're not inexpensive. My recent service experience cost over $1300! More
by SUSANHYBLOOM
Employees Worked With
Tom Nguyen
May 28, 2023
To many new personal not really engaged with old Customer, not enough advise or any sugestión base on the maturity of the vehicle history. Customer, not enough advise or any sugestión base on the maturity of the vehicle history. More
by FRANKSOLORZAN
Employees Worked With
David
May 28, 2023
I really like. the.sales.person laurie was soo nice and working on get a good deal. Finally everything went as good as.i can. Get I drove away with my new.2023 toyo the.sales.person laurie was soo nice and working on get a good deal. Finally everything went as good as.i can. Get I drove away with my new.2023 toyota. More
by IMELDAMENDOZA41
Employees Worked With
Laurie G
