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Hanlees Hilltop Toyota
Richmond, CA
1,012 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,012 reviews
June 17, 2023
The service manager is a rockstar holding up the entire service department by his self. Hats off to overworked managers everywhere. service department by his self. Hats off to overworked managers everywhere. More
by joelmaccargar
Verified Customer
June 16, 2023
Muy amables y me ayudaron los recomiendo les dos 10 de 10 en Todo 👍 estoy feliz en Todo 👍 estoy feliz More
by rudigonzalez502
June 16, 2023
Bad work, too expensive, after 30 years being a client, I’m very dissatisfied, I took my car for 125000 miles service, I notice some shaking, after a week, I took the car to solve the problem, I was told i I’m very dissatisfied, I took my car for 125000 miles service, I notice some shaking, after a week, I took the car to solve the problem, I was told if after the inspection nothing was wrong, I have to pay for that. Finally after 6 month while driving on the freeway, “check engine “ light was flashing, the car was shaking a lot, some weird noise en loosing speed, my car was towed to fix the problem. My concern is: I took my car in perfect condition for SERVICE, paying $ 800.00, because of bad or wrong work I had to pay an additional $ 900.00, I’m an 80 years old lady, retired and living on a Social security,to me this is very abusing business. Please excuse my English, I’m a Spanish speaking person. More
by ARIESMARCELLA
Employees Worked With
June 16, 2023
I liked that the estimate/service order was texted to me before the service advisor (Sonia) discussed the needed repairs with me. Sonia explained the issues in detail and very patiently answered all of my q before the service advisor (Sonia) discussed the needed repairs with me. Sonia explained the issues in detail and very patiently answered all of my questions before I authorized the repairs. When I had additional questions, including a silly one, Sonia very willingly went with me to my car to show and tell, and never once made me feel less than respected even though I’m pretty ignorant. The repairs took longer than estimated, but it was okay because Sonia kept me informed. More
by TIGERBALMLILY
Employees Worked With
Sonia Abukweik
June 16, 2023
Good service but did not go over the multipoint inspection was told they would inspect the vehicle but did not mention if it needed any maintenance inspection was told they would inspect the vehicle but did not mention if it needed any maintenance More
by Abeljenson24
Employees Worked With
Sonia
June 15, 2023
Fixed what needed to be fixed on time and at less than money than quoted money than quoted More
by Higmanjk
Employees Worked With
June 15, 2023
Great customer service always welcoming . Keep me updated on any service that is needed . Always checking for pending recalls so my car is serviced properly ! Keep me updated on any service that is needed . Always checking for pending recalls so my car is serviced properly ! More
by Ohana143
Employees Worked With
Tom Nguyen
June 15, 2023
I had a good experience at the hilltop Hanlees Toyota dealership, really nice people there. dealership, really nice people there. More
by JUHUERTA14
June 14, 2023
The service staff for check in is very welcoming, accomodating and helpful. The thing they need to improve is always a long wait, just to check in your car, it takes almost an hour and you have to w accomodating and helpful. The thing they need to improve is always a long wait, just to check in your car, it takes almost an hour and you have to wait another two more hrs for the service. So, to get an appointment is not really helpful if you gonna wait like that. More
by ANALIZAROMERO
Employees Worked With
I dont remembered the name who checked in my car.
