Hanlees Hilltop Toyota

We recently purchased a new Toyota Prius via this dealership through one of the Costco program contacts here named Nickolay Mak. Nickolay was late for the agreed-upon appointment time. We were a b dealership through one of the Costco program contacts here named Nickolay Mak. Nickolay was late for the agreed-upon appointment time. We were a bit angry because when we showed up, we were told he was not there, nor was the car he had said he reserved for us, and no one we asked seemed to know anything about it. We ended up phoning him on his cellphone and he said he was on the way, running late. He did show up about about 45 minutes later and was apologetic. While disappointing, at least we were able to test drive another car of the same model and series that was on the lot while we waited for him. The purchase process was mostly fine but Nickolay sold us the car without ever explaining or disclosing what the "express registration" charge was, leading us to believe it was a DMV fee. Turns out, it is some third party insurance thing that we didn't want and would have declined had this been disclosed. So we ended up being charged for something we didn't want. This was misleading. Further, all 4 of our windows now have a stupid number and phone number permanently etched onto them which we don't want! We have since re-contacted Nickolay on this issue and he has promised to issue us a refund on that fee but we have not seen it yet. We also have not received the license plates or registration as of yet. We will update this review when/if that happens but there is no way to get rid of the permanent etching on our windows, which we are not happy with. More

great experience buying a new car with the help of these wonderful persons out standing customer services. I will recommended a friend or any family member to come and buy a car at this place. I know they w wonderful persons out standing customer services. I will recommended a friend or any family member to come and buy a car at this place. I know they will think the same as me. More

We came in to look at leasing another Toyota. Our We came in to look at leasing another Toyota. Our experience with Nickolay was very pleasant and not the typical high pressure sales. We would highl We came in to look at leasing another Toyota. Our experience with Nickolay was very pleasant and not the typical high pressure sales. We would highly recommend Nickolay to our friends and relatives. More

The staff are very friendly, from sales to fiance. All around a good, friendly service experience. I have used this dealership for long time, and would definitely recommend this place to my friends. around a good, friendly service experience. I have used this dealership for long time, and would definitely recommend this place to my friends. More

Awesome experience.... Submitted an internet quote and was contacted as requested within the hour. I drove away with my new ride a few days later. was contacted as requested within the hour. I drove away with my new ride a few days later. More

I had a great experience with Nickolay Mak as my salesperson at Hanlee's Hilltop Toyota and bought a new RAV4. Since I knew what I was looking for, I first looked at offers through Costco and TrueCa salesperson at Hanlee's Hilltop Toyota and bought a new RAV4. Since I knew what I was looking for, I first looked at offers through Costco and TrueCar and stopped by my local Toyota dealer that did not even show any interest on me as a potential customer. I, on the other hand, was glad to work with Nickolay at Hanlee's who helped me get the car and the deal that I was looking for. After I signed the papers and paid the new car in cash & in full before driving the car with me, I, disappointedly and surprisingly, received a paper envelope for my new car's manual and maintenance guide, instead of a pouch. I asked for a pouch, but was told that Toyota doesn’t provide the complimentary pouch anymore, not even a plastic one. That pretty much ruined my car buying experience there. All I have ever bought were Toyota's as I like their high quality and low-maintenance vehicles, but I also expect to be treated fairly. I expressed my concern with Nickolay about the paper envelope on the way out of the dealer. A few days later, he sent me a good quality of leather pouch as he wanted to further help me any way he can above and beyond the sale, not to mention he had a several follow-up phone calls. I really felt cared for by him as a person or a friend. I do recommend working with Nickolay. More

I bought the Camry SE by way of the Internet price quote service. This was the salesmanship I preferred, the purchase method I was using for the second time. I found it to be a hassle-free way of buying a service. This was the salesmanship I preferred, the purchase method I was using for the second time. I found it to be a hassle-free way of buying a car. I knew what I wanted to buy (Internet). I knew how the Camry stacked up to what I wanted (again Internet). So I did not need to spend hours on the phone and in the showroom of dealers. But on two occasions we actually went to the showroom (one in Daly City and the other this dealer) to see the car and to feel the fabric used on the seats. The determining factors of our purchase decision were, first, price, and second, convenient location. This dealer turned out to have met the two criteria. I had some ideas about where the best price was (Orange County - advertised prices). And by Internet price quotes I also got some ideas about the going price in the SF Bay Area. Because of the efficiency of this sales method, the Internet sales manager, Mr Mak, did not have to spend as much time as the conventional method. But along the way, he worked hard: First, to offer a competitive price quote and be responsive enough to keep my interest. Then, to make my price offer worked. (I did not strive for the best price, but I believe it hit the average, or better than average, mark.) Then, to get the car I asked for - light-color with <50 miles. Then, when we met for the first time to sign the papers in the showroom, we found him to be a very friendly person. He changed his schedule to fit ours. He delivered the car in a tidy fashion and took the pains of explaining some features of the car (assuming the customer would not read the manual). I credit the dealer for taking the Internet sales system seriously. It also found the best person to fill the job of handling it. More

Just bought a 2012 Toyota Camry going through the price search process of Consumer Reports. Nickolay Mak, the Internet Sales Manager at Hanlee's Hilltop, offered an excellent price and a pleasant shopping search process of Consumer Reports. Nickolay Mak, the Internet Sales Manager at Hanlee's Hilltop, offered an excellent price and a pleasant shopping experience. He has also been very responsive to questions we had after purchasing the car. More

The WORST customer service you can imagine! Avoid!! The WORST customer service you can imagine! Avoid!! David Ruiter - the Sales Manager - is one of the most pompous, arrogant "customer service" The WORST customer service you can imagine! Avoid!! David Ruiter - the Sales Manager - is one of the most pompous, arrogant "customer service" reps I have ever encountered. I ordered a Prius online from Toyota in September 2011. When it finally arrived at Hanlees Toyota in late April 2012, I received messages insisting that I come in "right away" to pick up the car - even though I had informed them (in writing) that I would be in New York that week. They then called to say I should contact them immediately because "this type of car is in high demand" - even though this was a car I had special ordered and paid a deposit for - not one just sitting on the lot and available for public sale. A different Hanlees salesman, Hamilton Maldonado, told me I would need to supply them with "three credit references" to get the car. When I informed Ruiter that I had pre-approved credit (and an electronic check) through USAA so I would not need financing through Hanlees, he insisted that I would not be able to pick up the car until they had run a separate credit check on me. He then threatened that: “we will sell your car to someone else.” This type of coercive, high, pressure sales tactics – attempting to force me to go through their credit department – is both unethical and a likely violation of California’s statutes prohibiting unfair and deceptive sales practices. I have owned a Toyota Prius for over the decade, and love the car and was looking forward to owning a second one, but I received unbelievably rude and unprofessional treatment at Hanlees Toyota and would NEVER recommend them to anyone. More

I'm glad I didn't read these reviews before I walked into the dealership! Because I just bought my new car from Hanlees, and I can't rave about their sales department enough! A+ customer service! From the mo the dealership! Because I just bought my new car from Hanlees, and I can't rave about their sales department enough! A+ customer service! From the moment I walked in I was taken care of! Will do business again! More