Hanlees Napa Volkswagen - Service Center

Great service, on time, and friendly people. Appreciate the ride Daniel gave us, as well. Appreciate the ride Daniel gave us, as well. More

Great service with a very informative and friendly staff. Subaru and Subaru dealers like Hanlees set a high standard of excellence. Love Subaru! Subaru and Subaru dealers like Hanlees set a high standard of excellence. Love Subaru! More

Very thorough with their work and friendly as well. Happy to take the long drive to have my car serviced there Happy to take the long drive to have my car serviced there More

You were constantly changing the people in the service department. You can’t get a relationship with your customers that way. when we bought the car it was stable and now it’s all over the place. department. You can’t get a relationship with your customers that way. when we bought the car it was stable and now it’s all over the place. More

Check light came on - $200 fee for 5-6 minutes of technician work. Estimate of $1915 plus tax to repair. I refused. Got a independent mechanic to do the replacement of a non-essential part for $519 ( technician work. Estimate of $1915 plus tax to repair. I refused. Got a independent mechanic to do the replacement of a non-essential part for $519 (total) - 1/4 of the dealerships quoted price. Dealer is out of line of reasonableness. More

They were on time and efficient. They were not able to replace the faulty moon roof gasket, but ordered another. They were not able to replace the faulty moon roof gasket, but ordered another. More

Fraud. Zero stars just not an option Do not take your car here. You will be returned a car that will be returned with more problems than when you took it at your cost to repair. They ar Do not take your car here. You will be returned a car that will be returned with more problems than when you took it at your cost to repair. They are dishonest, do not return calls and often keep vehicle for over a week. You have to go in person to schedule appointments as no one will return or take calls. Drive to a further service center and save yourself time and money. And do not count on any honesty what so ever. I don’t mention customer service because they do not offer any. More