Harbor Nissan

Six Month Service of my Rogue I was surprised how busy the Dealership was for this time of year. The Service Agent assigned to me was very proactive in checking on the status of m I was surprised how busy the Dealership was for this time of year. The Service Agent assigned to me was very proactive in checking on the status of my car and answering all my questions. The Agent also expedited having my car washed as requested, when I bought it in. Harbor Nissan does a good job overall. More

Great customer service! Jim was very courteous and didn't try to push any service on me that I didn't want. He was informative about how often the oil should be changed. Jim was very courteous and didn't try to push any service on me that I didn't want. He was informative about how often the oil should be changed. More

So very thankful Went in for oil change. They took care of my recall so I would not have to make another trip in. So thankful for that. Now I don't have to worry about Went in for oil change. They took care of my recall so I would not have to make another trip in. So thankful for that. Now I don't have to worry about the airbag. More

Waste of Time I only returned to Harbor after previous bad experiences because they were replacing the wheel locks that they messed up on my last visit. I also sch I only returned to Harbor after previous bad experiences because they were replacing the wheel locks that they messed up on my last visit. I also scheduled an oil change at this time because I needed one. After corresponding for months with the service department, finally this guy Cameron came on board and actually resolved the issue. It took a lot of back and forth, but he was nice through the process, even if I did have to follow up with him a lot more than I wish I had. I let Cameron know that I had minimal time, as I had meetings later in the day. He said he would urge the service dept. to take good care of me and have me out of there fast. When I went to the dealership, I handed over my car expecting to wait about an hour. I anticipated the wait of about an hour and was okay with that. I told the guy with the form that I was there to get new wheel locks and that I needed an oil change, and that I did have an appointment for both. He came by and upsold me on some new wipers and some battery pad things that they said I needed, but I was fine with those purchases. I waited about an hour and I was on my way. I had to get out of there and trusted that everything was done. I should have checked. I left Harbor about 11 AM. At about 4:30 PM, I was on my way home and I received a call from Harbor. They completely forgot to do anything about my wheel locks, and now I had to go back. I had plans for the evening, but was told that they are only open until 6 PM, so I had to go back pretty much right then. I said I wouldn't be there until about 6 and was told that they would stay to fix their mistake, which was really nice. Thanks to my family's flexibility, I was able to turn around and head right back out and got there about 5. I couldn't wait until the next day (today) because we left for a wedding out of town early this morning, and I did not want to drive 500 miles with problematic wheel locks. So, I ran back to Harbor so they could fix the one thing they were supposed to do right from the beginning. It is very clear that over the years of coming here, the service department is incredibly different than it once was. While the people are nice, I feel like the lack of attention to detail is apparent. I admit that I should have checked my paperwork, but after explaining my bad experiences in the past to Cameron, I had no doubt that I would be taken care of and did not need to double check everything. That is my fault. I paid $65 for an oil change, wiper blades and whatever the battery pad things were. Never once was a credit offered for the inconvenience or the time of mine that was wasted in having to stop my life to go back. Even offering to credit 50% would have made a difference. $30. Come on. The dealership could have eaten the charge and not blinked an eye, but it was just like - woops, sorry, too bad. This is not the first service failure I've ever experienced here, but it is definitely the last. This probably isn't a giant issue in the whole scheme of things, but it's the final straw that broke the camel's back. I will be making the drive up to Venice from now on to have my car serviced. At least they seem to be conscientious up there, since they're the ones who even pointed out the wheel lock problem I had to begin with which was caused by Harbor's negligence. Moral of the story - Don't let their kind demeanor fool you. Check and double check literally everything. More

Changed oil and fix car's key The advisor was too professional and he help me a lot. Really nice associate, he showed me the option and recomendations. I will ask for the same as The advisor was too professional and he help me a lot. Really nice associate, he showed me the option and recomendations. I will ask for the same associate next time. More

Service at its best Drop my car off the day before. Everyone was friendly and helpful. Timely repair time. Even wash my car for free. Everytime i go back for service, it Drop my car off the day before. Everyone was friendly and helpful. Timely repair time. Even wash my car for free. Everytime i go back for service, it has been consistently been excellent More

Not satisfied at all They are not honoring my tires for life because of a technicality. Maureen was very rude and condescending. They refused because of missed services They are not honoring my tires for life because of a technicality. Maureen was very rude and condescending. They refused because of missed services that they did not offer me. More

Amazing experience! These guys were an absolute pleasure to work with. I highly recommend purchasing a vehicle from them. Zac, Alex, and AJ really make you feel at home These guys were an absolute pleasure to work with. I highly recommend purchasing a vehicle from them. Zac, Alex, and AJ really make you feel at home and comfortable to be there. They will do everything in their power to get you what you want a the price you want and/or maybe better. Thumbs up to you guys! Thanks for the great experience! More

Had my First Oil and Filter Change, Advisor came out said I was all set Signed some Papers but no Keys, Was told my vehicle was in the shop still So I went outside to wait for another Te Advisor came out said I was all set Signed some Papers but no Keys, Was told my vehicle was in the shop still So I went outside to wait for another Ten Minutes, My vehicle was brought out. I also noticed it was not washed as your Web Site states wash with any service. I would Have gladly waited the extra time for the wash if I was asked. More

Great Experience This was my first visit and experience with Harbor Nissan, and it was a great experience. This purchase is my fifth Nissan vehicle within my family. This was my first visit and experience with Harbor Nissan, and it was a great experience. This purchase is my fifth Nissan vehicle within my family. Everyone that I had any contact with was extremely professional and courteous. More