Harbor Nissan

Recall service Although I was not pleased with having to interrupt my day with a recall service, everyone was very nice and the service was timely. Than you, Although I was not pleased with having to interrupt my day with a recall service, everyone was very nice and the service was timely. Than you, More

Quick oil change I had an appointment for an oil change and I arrived about 15 minutes early. They took my car back immediately and within 25 minutes I was back on the I had an appointment for an oil change and I arrived about 15 minutes early. They took my car back immediately and within 25 minutes I was back on the road. The service staff was very pleasant and the work was done extremely quickly. I was very pleased! More

Great service Very helpful and worked to stick within our budget. No one was too pushy and they were very accommodating. We love our vehicle. It is a good fit fo Very helpful and worked to stick within our budget. No one was too pushy and they were very accommodating. We love our vehicle. It is a good fit for our family. More

Great service I would like to commend Travis in Service for his outstanding service and friendliness. He is a true asset to the dealership and is an awesome person. I would like to commend Travis in Service for his outstanding service and friendliness. He is a true asset to the dealership and is an awesome person. Thank you Travis so much for your outstanding service! Raul Baldrich More

No Options to Rectify Their Mistake I had an appointment for a recall to be fixed. I showed up 15 minutes early to be told that what was initially quoted an hour would take 3 hours at b I had an appointment for a recall to be fixed. I showed up 15 minutes early to be told that what was initially quoted an hour would take 3 hours at best because the computer triple booked appointments. I waited for 1.5 hours and then had to get my daughter from school. They refused to offer any options besides rescheduling the appointment. I requested a loaner to drive to get my daughter and return so that they could fix the recall. They refused. As a customer I feel I should be given more than one option to rectify a mistake. More

customer service was nice but long wait Took over a hr for a schduled oil change which I find a bit long but every one was kind and they have a comfortable waiting area Took over a hr for a schduled oil change which I find a bit long but every one was kind and they have a comfortable waiting area More

Harbort Nissan is 5 stars! Harbor Nissan is a top notch dealership. From the moment we entered the showroom to the moment we "sealed the deal" on a new Nissan Rogue we were very Harbor Nissan is a top notch dealership. From the moment we entered the showroom to the moment we "sealed the deal" on a new Nissan Rogue we were very happy. Gene Gerald and Kevin Bays were courteous, professional and treated us with respect. We visited 2 local dealerships the day before, and left feeling "used and abused". Gene Gerald and Kevin Bays are a credit to the organization. Not only does harbor Nissan treat its customers right, they donate $15,000/ month to local charities! Has anyone ever heard of a car dealership giving money to charity? It just proves what a quality organization harbor Nissan is. We will be referring our friends to harbor Nissan. More

Four Stars with room for improvement Thursday 23 June 2016 my car - 2007 Nissan Murano - was serviced for an annual check up. On arriving all personnel were courteous, friendly without be Thursday 23 June 2016 my car - 2007 Nissan Murano - was serviced for an annual check up. On arriving all personnel were courteous, friendly without being condescending, and informative. Joe was my service rep. He asked questions about my car and what I wanted done. While I was in the waiting area I spoke at length with 3 other people who were also having their cars serviced. Since this was my first visit to Harbor Nissan I was curious about the opinion of the facility held by others. All spoke positively about their experiences with Harbor Nissan. Joe came out to let me know they had done all the things we had discussed. He shared with me there were some other items that were on "the should be considered" list. Since I believe in preventive maintenance, I asked for those tasked to be completed. When Joe came out again he was again courteous, etc. After paying for the service as I was leaving the service area Joe held the door open for me. Very nice touch. My car was ready to go. When I entered the car my driver's seat position had been moved and not returned to "my" position. OK, I can live with that - it takes only the push of a button to correct that. The A/C was set to 60 degrees constant full force. Not good. I reset the A/C controls to 75 degrees Automatic and off I went. So, overall it was a pleasant experience. I cannot address the workmanship as I am not a mechanic. The car operates. What kept this Service Department off the 5 Star rating were the "little things.' Those small usually overlooked tasks - returning the seat position to "my" position and returning the A/C to 75 degrees Auto. BTW, what were they doing inside the car for so long that they had time/need to change the A/C setting? Remember I am not a mechanic. Just asking. Would I recommend Harbor Nissan to others? Yes. What are my suggestions for Harbor Nissan Service Department? Pay attention to the little things. Do any of you remember "For want of a nail, the shoe was lost. For want of a shoe, the horse was lost. For want of a horse, the battle was lost?" Just saying. While scrolling down this rating inquiry I noticed your "Rate this service center" section. I cannot address the quality of work nor price as I am not a mechanic nor did I do a cost comparison review. Will I bring my car back to this service center? Yes. More

Amazing experience I had a great experience at Harbor Nissan as always. The service department is very friendly and helpful. I will recommend Harbor nissan to friends I had a great experience at Harbor Nissan as always. The service department is very friendly and helpful. I will recommend Harbor nissan to friends and family. More

Excellant service. Professional service department. They do their job in a timely manner. They do not do unnecessary work. I only take my car there for service. Professional service department. They do their job in a timely manner. They do not do unnecessary work. I only take my car there for service. More