Harbor Nissan

dealer not followint on original purchase agreement When I purchased my Dodge Journey in July 2015 your delareship offered free oil changes wor the life of the car. I travel from Cape Coral to your plac When I purchased my Dodge Journey in July 2015 your delareship offered free oil changes wor the life of the car. I travel from Cape Coral to your place to have my car needs taken care of because of this free offer. Very dissapointed at this, will not continue to tell other people how amazing your service always used to be .... More

Disappointed about no free oil change for life. When I purchased our new Rogue last year I was told that I would get a free oil change for life. However when I went in for service, was told that th When I purchased our new Rogue last year I was told that I would get a free oil change for life. However when I went in for service, was told that this no longer happens, that was one of the resons we went to Harbor Nissan. Would have gone to another dealer. More

Liars I will never again purchase a car here and have told everyone i know what a dirty trick you pulled on you customers telling them they had oil changes I will never again purchase a car here and have told everyone i know what a dirty trick you pulled on you customers telling them they had oil changes for life of ownership. I have filled in every review on line with my feelings and have noticed i'm not alone. Not a good way to retain customers. I also scraped off your free advertising off my back window. More

not happy I purchased a new car and was promised free oil changes with harbor nissans add in rear window promise broken will not be buying my next car from this I purchased a new car and was promised free oil changes with harbor nissans add in rear window promise broken will not be buying my next car from this dealership More

Poor customer service Made my appointment 9:30 am found it would be over 2 hr wait. Told my rep Jim I would return later to pick up my truck. Jim would call. 2 pm I call to Made my appointment 9:30 am found it would be over 2 hr wait. Told my rep Jim I would return later to pick up my truck. Jim would call. 2 pm I call to find out if my truck is ready to be told by Rich he would have to locate my vechiel 2:45 No return call so I call back to find out if he located my truck, his talking across the room if Ms.Hawkins truck ready to get a reply yes 395 when she's ready. I was past ready i now had another 2 hour drive for my truck. To find when I get there 2 dints in my hood. Jim no available to review my bill so a lady who was inconvenienced to take my payment and view the bill who still need Jim for my dents. Jim let me know it would be a 40 min wait or he would take pictures for the person who would call me. Needless to say I never revived the call More

No more free oil changes I was disappointed to go for my oil change and find they are no longer free. When I bought my Nissan I was to pay for one out of every five oil change I was disappointed to go for my oil change and find they are no longer free. When I bought my Nissan I was to pay for one out of every five oil changes. Along the way they changed to free oil changes for life. Now they've taken it all away. I think when you buy a vehicle and there's a specific service advertised you should get it for as long as you have the vehicle you purchased. So disappointing! More

Harbor Nisan unilaterally cancels free oil service When I purchased my Nissan Altima, I was guaranteed free oil change as long as I owned car. Based on this guarantee and other incentives I chose Harbo When I purchased my Nissan Altima, I was guaranteed free oil change as long as I owned car. Based on this guarantee and other incentives I chose Harbor Nissan over Gettle Nissan in my hometown, Sarasota. On Tuesday I was informed that Harbor Nissan unilaterally cancelled this guarantee and I had to pay approximately $21.00. When I asked to speak to the service manager, I was informed he would not be available. I then produced a Nissan Harbor letter congratulating me on completing 2 years of ownership and offering $20 of any service. I was then informed that Harbor Nissan would no longer honor that offer. Finally, when service was completed, I advised cashier that I had a service credit balance which was originally $500 and asked that the $20 oil change be charged against. The cashier and the service agent said they could not access my account and I would have to wait 1 1/2 hours for Service Manager to return. I reluctantly decided to pay the $20 with the guarantee that the Service Manager would call me the next day. Two days later, the Service Manager still has not contacted me. I traveled 100 miles round trip for an oil change because I believed in Harbor Nissan. After they broke their word and treated me so poorly, I will reluctantly try to build a relationship with Gettle Nissan on Sarasota, 2 miles from my home More