Harbor Nissan

Long wait for nothing Leased a Maxima2017 with the understanding free oil changes and wash. They said they don't do that anymore. Made an appointment and waited an hour and Leased a Maxima2017 with the understanding free oil changes and wash. They said they don't do that anymore. Made an appointment and waited an hour and a half. Ended up paying for the oil change, no wash and walked out mad ands xxxx. Sorry I did business with them. Never again. More

Dishonest We were told and it was in writing on the large board free oil changes. When we showed up for our appointment they said no, it ended without notice in We were told and it was in writing on the large board free oil changes. When we showed up for our appointment they said no, it ended without notice in writing or time of appointment. They refused to honor it. We drove from Fort Myers for this. Never again. They also rescinded the tire protection they signed. Horrible service, dishonest and we will NeVER go back or recommend this dealer for anything. So dishonest and misleading. More

After a great experience they have now ruined their rep. We had zero plans of buying a car but when we were browsing the parking lot Rob just happens to be there and asked if we needed help, and help he did. We had zero plans of buying a car but when we were browsing the parking lot Rob just happens to be there and asked if we needed help, and help he did. I ask a lot of questions and wanted to see a lot of varieties, he got me a 370Z and at least 3 Maximas for me to try out. He would run out and grab the keys from 3 blocks away ( I think ) and let me drive it, I was very impressed of the VIP service I was getting. At this point my wife and I were not keen on buying, and Rob seemed like he didnt care if we were buying or not. We still got the VIP treatment from him, he answered all my questions and never did he once correct me or act like he knows more than me. Thank you Rob! Frank was also a big help, he got us were we want to be on payments, even worked out a down payment that suits my impulse car purchase. Thank you guys, your service SOLD the car! You have to remember this is a place of business, they are here to make money. What sets them apart? Their service is the best I have ever experienced from all my 40 years, I highly recommend these Dealership! Special mention to Ashley for getting us out quickly! UPDATE; Dealer will not honor free oil changes for life, DO NOT BUY HERE! More

Disappointing I bought my car in October 2016 when the promotion was "oil changes free for lifetime/ownership of the vehicle" The first change was; After January I bought my car in October 2016 when the promotion was "oil changes free for lifetime/ownership of the vehicle" The first change was; After January 1,2017 anyone who required an oil change must have appointments (totally understandable) I returned to the service center on July 22; my scheduled appointment only to find out the promotion had changed and oil changes were now 18.99, I didn't have much of a choice but to agree to this as I just drove 45 mins to them with my infant. The service advisor mentioned I "should" have received information regarding this change via email; I did not! Going forward I doubt I'll be driving back up to Port Charlotte (45 mins away from my home) for ANY maintenance on my vehicle and the sticker (their free advertisement) will be removed from my vehicle as well. I went to this dealership because I heard good things, as well as good deals but this definitely has changed my views. More

Bad bad Even the fact that when we leased the car the oil changes were to be free the whole lease, when I got the confirmation email it said no charge i was t Even the fact that when we leased the car the oil changes were to be free the whole lease, when I got the confirmation email it said no charge i was told when I went for my appointment that I was going to be charged so there was a total of two dances for them to tell me a head of time that that police had changed instead of when I pulled in now my lease is going to be up and I will take my business elsewhere More

Cancel free oil change program Bought two brand-new vehicles and received no oil changes. Set up appointment for first oil change and was not told over the phone that the program w Bought two brand-new vehicles and received no oil changes. Set up appointment for first oil change and was not told over the phone that the program was canceled. Went to have service done and they told me that they canceled the program and they are now charging me for an oil change. Was lied too through the Service manager was offered a VIP program that I was not interested in. The reason why I bought the vehicles was because of the free oil change for life program. With all other dealerships in the area offer an incentive programs this program was the one that I was most interested in. Come to find out that I was lied to and didn't receive anything. Will never recommend this company and have nothing but bad stuff to say about it very disappointed customer. More

Free oil change suspension Disappointed to learn that free oil change for life has been suspended. Our new vehicle purchase included oil changes for life on a printed form signe Disappointed to learn that free oil change for life has been suspended. Our new vehicle purchase included oil changes for life on a printed form signed and dated at dealership and kept in our file records for the vehicle. No exclusions or exceptions are included on the form. More