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Harbro Sales & Service Inc

Whitinsville / Webster, MA

4.9
2,522 Reviews

546 Providence Rd. / 103 Worcester Rd.

Whitinsville / Webster, MA

01588

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Showing 2,522 reviews

February 11, 2009

Took my Audi in to have an exhaust leak and rear brakes looked at. Was told I needed a complete new stainless steel exhuast - $1500. a second shop replaced three bolts, three nuts and did it in 30 minutes More

by FatalOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Feb 17, 2009 -

Harbro Sales & Service Inc responded

Mark, I wanted to contact you about your review, after speaking with you last week in regards to your experience with our service department. I was grateful to have the oppurtunity to hear your concerns, and I appreciate your input very much. I hold weekly meetings with the entire service department, and I want to assure you that I have addressed your concerns with the employees that you had dealings with. We are ALWAYS aiming to improve, and we take all feedback, good and bad, very seriously. If you take a look at some of the other reviews of our dealership, I hope you will see a better indication of what we are all about... I regret that your experience was not up to the same level. It is our hope that you could reconsider the posting that you made on DealerRater.com or at least " let us down a bit easier " Thanks for your concern on this matter. To " Edit " any posting log in to DealerRater and click " Edit " next to your review. Thank you again for your time and helping us improve. Mark Hare Director of Service Harbro Sales & Service Inc "Family owned and operated Since 1973"

Feb 18, 2009 -

Harbro Sales & Service Inc responded

Mark, Thank you for your update... I appreciate you working with me to help us improve! -Mark Hare

Jun 03, 2009 -

Harbro Sales & Service Inc responded

We want to thank you for your honest review. We learn how to improve our business from customers that let us know they are not completely satisfied. We have always believed that "The bitterness of poor quality remains long after the sweetness of the low price is forgotten", and this is quite possibly why our service manager estimated your repairs using OEM parts, which are very expensive. In hindsight, because of the year and the mileage on your Audi, maybe we should have given you the option to patch or repair the exhaust, if possible. Even though you did not choose to actually do business with Harbro, because of your review, we will try to be more careful in the future to present more options when we quote repair estimates.

February 10, 2009

Both my husband and I would recommend Harbro highly to anyone for any buying reason. We sing their praises to anyone who will listen and cannot wait until our children are ready to buy their 1st car. We More

by GACatanese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Harr, Mike Harr, Sharon (?) in office, Harry Malkasian, Mike Hare, Tim Hare
February 10, 2009

Took my truck in and repaired it the same day. My alternator burned out and I had to get a tow. Harbro has always been honest and easy to work with, They also gave me a heads up on a broken shock, wh More

by nhd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike, Mike Hare
February 10, 2009

In all our years of buying vehicles, we have never been treated like human beings. The people at Harbor where very helpful and ready to be there with any questions or concerns we may have had. When deali More

by Betty Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Loraine, Mike Hare
February 09, 2009

The service is very friendly there. I am a former customer having bought 2 mini-vans there after reachering to find the best place to go. I recieved a coupon for a free oil change in the mail from th More

by randr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike, Mike Hare
February 09, 2009

My husband and I were in need of a vehicle and was referred to go to Webster at Harbro for a rental car.Tim was very helpful and very friendly and assisted us. After awhile I fell in love with the Old More

by mom102461
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Tim Hare
February 07, 2009

harry went above and beyond to get my daughter the financing she needed to get a car and best yet she loves it. he did everything he said he would do to get the deal done and came through in the More

by bouch1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
harry
February 07, 2009

Shortly after i moved to uxbridge i recieved a letter from Harbro Service and Sales. It was a coupon offering a FREE oil change to "our new neighbor". Obviously i wasnt going to pass up the offer, but i More

by chris24bobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
February 06, 2009

This is my second truck with Harbro. The service and care with my first truck had convinced me to not even think about any other dealer. I told Mike & his dad what I needed and what I wanted to spend. More

by Bob Warfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hare, Mike Hare
February 05, 2009

I was searching for a particular hard-to-find vehicle to replace my wife's used Honda. I put the feelers out with several dealers. Not only was Harry attentive to my needs, he was one of the only reps to More

by hawksson76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Malkasian