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Harbro Sales & Service Inc - Service Center

Whitinsville / Webster, MA

4.9
1,028 Reviews

1,028 Reviews of Harbro Sales & Service Inc - Service Center

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February 04, 2021

I went for a oil change and I wasn't going to be around until after you close to pick it up my vehicle and I asked to pay for it in advance and they said that they didn't know how much a oil change was so More

by jay_smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Alisch
Feb 16, 2021 -

Harbro Sales & Service Inc responded

Hi Jay, thanks for expressing your concern with how the billing was handled. Thanks for taking the time to talk to me more about this. As we talked about, we can't always pre-bill invoices because we don't always know exactly what a vehicle will need, as well as the taxes, etc. I am sorry to hear that this wasn't communicated to you in a way that you felt satisfactory. As you know, we take it seriously when someone feels they could have had a better experience. Hope to see you soon, we look forward to earning another 5 star review! -Mark Hare

February 04, 2021

I dealt with Sean, who was absolutely amazing. I am very pleased with the service and will definitely come back and be referring friends and family. A+ More

by neilthebondsman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Connolly
February 04, 2021

I bought my car in September of 2020. In Jan- Feb I have over 400$ of repairs later. I would like to know how does that work? If they knew a certain problem happens with my kind of car why wasn’t I told abo More

by jayquellinmercado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Rodgers
January 28, 2021

Great maintenance service and staff. I truly appreciate Mark going out of his way to accommodate my needs, and could not have asked for better service. I have been a customer of Harbro's for over 35 years More

by scennap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Alisch
January 07, 2021

Faithfully get my oil changed and my tires rotated per their recommendation. I am grateful for small town service. I am in the process of buying my daughter her car there as well; couldn't be happier wi More

by KAube77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Alisch
November 27, 2020

Just installed in my 2010 Mercury Milan, remote car start. A loaner was provided and early afternoon, car was ready. Mark Alisch gave an easy instruction. Works like a charm! I've had just recentl More

by Ange1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Alisch
October 26, 2020

Woke up Monday morning to find my front driver’s side tire near flat and not keeping air. Called in not expecting them to take me that day to find they could take me immediately! The service team was inc More

by samanthaming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Shield, Mark Alisch, Steve Santucci
October 22, 2020

My car needed all 4 wheel brakes, the whole ball of wax! Plus 2 new calipers, they called to inform, appreciated being called. I had a loaner also, a plus in my book! The staff and tech were very up front More

by Ange1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Alisch
September 16, 2020

As a previous employee i witnessed alot of repeat customers that would come in for service that worked or bought cars from harbro even 10+ years prior. And after moving away and coming back years More

by MichaelHarris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagen Query
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim bonner, kevin, Aaron Sylvester, Mark Alisch
September 13, 2020

My opinion you can’t go wrong going to Harbro, friendly service people every time we go in. Top notch people al depts. A++ service! More

by Grodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Alisch
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