Harbro Sales & Service Inc - Service Center

First free oil change on my used car purchased at Harbro As usual, Harbro was great. John in the service department is always welcoming and super nice. I got to see Ethan, who sold me the car and we caught u As usual, Harbro was great. John in the service department is always welcoming and super nice. I got to see Ethan, who sold me the car and we caught up on life. Amy and John and I had a hilarious conversation on my way out that makes me giggle even now. And Scott, who changed my oil, did a great job and was very friendly. It's nice to see everyone smiling. You feel like everyone is genuinely glad to see you, even when it's a free oil change and they aren't getting any money for it :) I really like it there AND my car was in and out in less than an hour on a Saturday! It's sincere genuine people doing a great job because they want to. What more could I ask for? More

Air conditioning repair. I dropped my van off to have an issue with the air conditioning fixed, the problem was a little complex so Harbro provided me with a rental for the da I dropped my van off to have an issue with the air conditioning fixed, the problem was a little complex so Harbro provided me with a rental for the day because they didn't expect it to be ready the same day. John fixed my van & had it ready for me at the end of the day. More

John and amy are the best John in service goes above and beyond he is the reason I go to harbro. I did not like bob telling me to find someone to fix a different issue on my ve John in service goes above and beyond he is the reason I go to harbro. I did not like bob telling me to find someone to fix a different issue on my vehicle. But if it wasn't for john and amy I would never leave happy. More

Disappointed in Service Dept The Dealership is highly recommended where the cars are wonderful and well worth the price. Unfortunately the Service Dept (only recently - it was fi The Dealership is highly recommended where the cars are wonderful and well worth the price. Unfortunately the Service Dept (only recently - it was fine before) has disappointed me greatly. I brought my Subaru back for some issues while UNDER warranty. The Service Dept, could not find out why my Subaru was acting the way it was and charged me for time and labor. They didn't even bother calling me once the bill started adding up. Imagine my surprise when the Co-Owner hands me a bill of OVER $300. I wish they had called me first, and I still don't believe I should have had to pay for this. It's not my fault they couldn't find the reason while it was still under warranty. If you bring your car back to them write it all down in EXPLICIT directions or they will empty your wallet. More

Friendly service Recent oil change was quick with courteous service. Interesting to watch your vehicle being serviced in the waiting room, while having a coffee, on th Recent oil change was quick with courteous service. Interesting to watch your vehicle being serviced in the waiting room, while having a coffee, on the house. Everyone I dealt with was friendly and as I stated, service was quick. More

Blown Transmission Once again Harbro has come through for us…Saturday before Christmas the transmission in our car let go. I called Mike at Harbro and explained the situ Once again Harbro has come through for us…Saturday before Christmas the transmission in our car let go. I called Mike at Harbro and explained the situation and had the car towed to Whitinsville. The final determination was it needed a new transmission (our car has 157,000 plus miles on it). With Christmas upon us and the New Year coming they are doing everything in their power to get the transmission replaced and the car back to us as soon as possible. We will possibly have it back on January 2nd. In the mean time they have set us up with a rental. It’s nice to know we can depend on Harbro in an emergency. More

Service Exceptional service manager. Reviewed all the work performed, all the technicians did a great job. The service, as always was perfect! Thanks all at Exceptional service manager. Reviewed all the work performed, all the technicians did a great job. The service, as always was perfect! Thanks all at Harbro!!! More

Came through in a pinch! Had a flat tire at my place of work in Whitinsville and this was one of the few garages open after 6. They were so understanding and gracious about g Had a flat tire at my place of work in Whitinsville and this was one of the few garages open after 6. They were so understanding and gracious about getting my tire fixed quickly so I could get back on the road to make it home for dinner. Such nice people! More

Excellent customer service - exceeding expectations I was on my way to the Cape for a family vacation . My daughters freestyle was thousnads of miles overdue for an oil change . We were just going to dr I was on my way to the Cape for a family vacation . My daughters freestyle was thousnads of miles overdue for an oil change . We were just going to drop it off at there Webster location and pick it up a week later . We were not aware that there Webster location is under renovation and can not service vehicles . Super Lou Kaplan to the rescue . He came out greeted us , said he would get the truck to Whitinsville and have it back in Webster by next week . My daughter decided to go home early . We called Harbro to see if it were available for pick up . They of course delivered it to my driveway . All I can say is WOW . I like to try to use local businesses but this business really earns its reputation . See you soon Harbro and keep up the great work . More

They'll make it right! In-laws purchased car from Harbro on my advice. Had car for less than 3000 miles and needed to replace rear tires. Initially, service charged them h In-laws purchased car from Harbro on my advice. Had car for less than 3000 miles and needed to replace rear tires. Initially, service charged them half the cost of the tires. Spoke with Mike Hare, who reimbursed them the total cost....with an apology and a firm handshake. Later that same day, my parents were at the dealership with a car they had recently purchased...Mike was on the ground touching up some surface scratches on their car (purely cosmetic, but bothered my mother enough to mention it). Where else would you get such service? More