Hardin Honda

Dear Potential Customers, I had a purchase contract for a brand new Honda, but Hardin Honda in fact sold me a repainted car (per car expert's report). They did not disclose the defects to me at the time of s brand new Honda, but Hardin Honda in fact sold me a repainted car (per car expert's report). They did not disclose the defects to me at the time of sale. Meetings with the District Parts and Services Manger, Timothy Crain, and many others in Honda resulted in no adequate solution. As the festive and sales season is here, and for everyone's best interest, I wanted to warn you all of the consumer fraud & other misleading practices here. I would never buy a Honda again, especially at this dealer. Why are there no negative star ratings? Take care. More

So I purchase a certify Honda Accord 2007 nice car looks goods certify 150 points I went to drive out of the Dealer Stereo CD doesn’t work. The manager gets mad of myself because I ask well if this car w goods certify 150 points I went to drive out of the Dealer Stereo CD doesn’t work. The manager gets mad of myself because I ask well if this car went to the certification program way the CD Stereo is not working. How about the rest of the car!!! Well I let you decided. Thanks PS the Sales Person Thomas is 10 the rest I am not sure More

I have bought three cars from Hardin Honda and I have done business with their Service Department many times over the years. They used to be GREAT! But that was many years ago, now they just don't se done business with their Service Department many times over the years. They used to be GREAT! But that was many years ago, now they just don't seem to care about customer satisfaction at all. Their Service personnel act like they are doing you a favor by helping you, even though I show up right when my appointment is scheduled, and I don't want anything special. Their Service Shop sounds like a xxxxxx house at the zoo, with the Mechanics yelling and cussing. I have even heard them saying "Oh, that customer is an idiot", "that guy is a f-----g moron". What a shame. I once met the Service Manager, John is his name, very unimpressive. Then I found out he is married to one of the Hardin girls, why am I not surprised. I know Hardin Honda has lost a lot of good people over the years, I loved their Service Manager named Glenn, he very personable and always made me and my wife feel very comfortable. I now buy my cars somewhere else and I have my family's cars (3 Hondas) serviced at another Honda dealer, that is farther from my home. Consider yourself warned, stay away from Hardin Honda! More

After all the bad experiences i have had with used car dealerships over the years, this one tops the cake. My nephew wanted to purchase a used car at Hardin Honda, a good 25 miles away from home. He spe dealerships over the years, this one tops the cake. My nephew wanted to purchase a used car at Hardin Honda, a good 25 miles away from home. He spent the day there looking at the car, test driving it, then negotiating a purchase price out the door. We returned there, cash in hand to purchase the car and guess what happens? The saleman tells us he can give us the car for $2000 more than what was negotiated?!? That's right....even more than the listed price. Of course, next comes the "let me talk to my manager" and he again returns... this time the price is "only" $500 above what was negotiated earlier. Of course, we decided not to fall prey to these kind of tactics and left with the satisfaction of knowing we would not put ourselves in a position to have to deal with these people again. I can only imagine the type of service and the level of honesty anyone can expect from this kind of dealership... blatantly shameful for the Honda name brand. My recommendation to anyone dealing with this dealership is to avoid the used car lot period and if buying a new car... research well and bring someone who will help you defend yourself against the tactics this dealerships uses. Seriously, be careful when you deal with this business and good luck. More

This dealer offers horrible customer service. It is true that once they have your money they are not willing to help at all. I bought a brand new Honda Fit here and I was not able to inspect it until I actu that once they have your money they are not willing to help at all. I bought a brand new Honda Fit here and I was not able to inspect it until I actually signed the documents. Even before I signed the documents the salesman brought my car to the detailing department. I was supposed to test drive the car I eventually bought, but the salesman "accentually" brought the keys to a different Fit. When I took delivery, the car had a scratch on the plastic inner door panel. I spoke to the sales manager and he was VERY RUDE, he basically said "if you dont like it, return it" and "for the price you paid, thats all you are going to get." That last statement shouldn't matter since it was supposed to be a "new" car. I'm very suspicious that they sold me the car knowing that it wasnt in perfect condition. I guess I could have handled it better by accepting his offer :/ Additionally, after buying the car I learned that the dealer skipped several of the pre-delivery inspection points. I eventually went to another dealer and PAID for the inspection and a few parts that was supposed to be installed on delivery. If I do ever buy another Honda, It will not be from Hardin. If you do buy from this dealer make sure that you inspect the car before committing to buy. My wife owns a Lexus that we bought brand new, and their service was light years ahead of Hardin Honda. If I could give this dealer negative stars I would have. More

They are not willing to help at all. Once they sell you the car, thats it they dont fu*** care nomore..Wow that is why I'm very upset with this dealership, too bad thats all they care about is money money the car, thats it they dont fu*** care nomore..Wow that is why I'm very upset with this dealership, too bad thats all they care about is money money money./= try to BS you with all the lies between the bank and what not..cmmon if your going to say that you will help your customer, then yall should keep your words.. More

We bought a new 09 Honda Element EX with navigation today. The salesman Rob Klemenz was so easy to work with from the beginning. No pressure. No sleazy tactics. Just total professionalism. They didn't today. The salesman Rob Klemenz was so easy to work with from the beginning. No pressure. No sleazy tactics. Just total professionalism. They didn't even have the car we wanted in stock and we considered going elsewhere, but Rob was so nice we couldn't give the sale to someone else. We also enjoyed working with Reynaldo in Finance. Funny guy who made the whole process smooth. More

DO NOT BRING YOUR CAR INTO GET SERVICED AT THIS DEALERSHIP..YOU WILL LEAVE WITH MAJOR PROBLEMS TO YOUR CAR...THE SERVICE MANAGER IS A BAD PERSON...THIS DEALERSHIP WILL HURT YOUR CAR AND DO TERRIBLE DEALERSHIP..YOU WILL LEAVE WITH MAJOR PROBLEMS TO YOUR CAR...THE SERVICE MANAGER IS A BAD PERSON...THIS DEALERSHIP WILL HURT YOUR CAR AND DO TERRIBLE THINGS...CAUTION AT ALL COSTS...HARDIN HONDA DOES NOT STAND BEHIND THEIR SERVICE...PLEASE TAKE YOUR CAR SOMEWHERE ELSE More

After specifically telling them through email and phone calls that we need to agree to a price. After they repeatedly said they will honor the price, then I made the drive to dealership (30 miles away) an calls that we need to agree to a price. After they repeatedly said they will honor the price, then I made the drive to dealership (30 miles away) and wasted my Sunday afternoon to nothing but aggravating attitude by the sales manager. Never believe these pathological liars! More

Bought a 2009 Honda Fit from this dealer. Dealer said it'd take 1 week to deliver. My trade in was inoperable, so I left it with them, they said I could clear out my car upon delivery of my new Fit. it'd take 1 week to deliver. My trade in was inoperable, so I left it with them, they said I could clear out my car upon delivery of my new Fit. 3 weeks later, my Fit came in, I signed everything, and let them know I needed my belongings out of my car. They told me to wait. I did, but then they came back and told me they had thrown them out. I then asked to speak to the manager, they made me feel like a piece of garbage, and told me I should have called, and next time to keep better track of my things?! I've filed a complaint with American Honda, and they have assured me, that the sales people should have contacted me before throwing my belongings away. Hardin Honda sells cars everyday, I do not. It's up to my dealer to make sure nothing bad happens to me, and Hardin Honda failed miserably. More