I went into Hare Honda to look at a 2017 Honda Civic listed for $14,900. I had a $12,000 pre-approved loan in hand, a car to trade in, and about $4,000 in savings to make up any difference. I was extremely interested in this car and was prepared to walk out of the dealership with it providing that the test drive and everything else went smoothly.
When I first walked into the dealership, I was greeted by Paul Perez. Mr. Perez led me over to his desk to pull up the information on the 2017 Honda and to discuss the car. He asked for my license and car insurance information. While pulling up my insurance information, I suggested that he take a look at my current car to get an estimated trade in value. He agreed and I showed him to my car. I gave him the keys so that he could verify the milage. While in the front seat of my car, the front door slammed into the car next to mine - leaving a dent in the blue car, and a line of red paint that had now chipped off of my car. There was about 4 feet between my car and the one right next to it, so it was not a tight squeeze by any means. Mr. Perez then exclaimed “holy sh*t”, and attempted to wipe the red paint off of the car. I asked if he knew who owned the blue car, to which he responded, “Yeah, it’s been sold.”
We returned back inside the dealership, and Mr. Perez asked another associate to go outside and buff out the damage on the blue car. No mention was made about the damage done to my car at all. He offered no apology, and did not look at my car twice.
I realize that humans, by nature, make mistakes and accidents happen. However, this accident occurred while Mr. Perez was in the front seat of my vehicle. Again, no apology was made towards me at all. He did not look to see the damage that he had done to my car. After seeing how the sales staff treats its clients and its vehicles (trade in and recently sold), I decided to leave the dealership. I collected my license, wished Mr. Perez a good day, and left.
I went outside to assess the paint damage on my car and the very clear dent in the car next to mine. I decided to go back inside to see if anything could be done in terms of compensation for the paint damage done to my car. Frankly, if Mr. Perez had apologized or even looked at me like I was anything other than a paycheck, I probably would have dropped it. I went into the dealership and asked to speak to a sales manager. The lady at the front desk (who was absolutely wonderful and very sweet), motioned to a man who was busy with another customer. So, she looked behind her and motioned for - you guessed it - Paul Perez.
I told Mr. Perez that I was wondering what kind of compensation I could get for the damage done to my car. To that he responded, “Are you serious? It was an accident. It was the wind. This is ridiculous.” I said that I understood it was an accident, but my car still obtained damage. I mentioned that some form of apology would have been sufficient, but the fact was that there was still paint missing from my car. Mr. Perez then said, “What do you want me to do, paint your car?”
Through the conversation his tone got more hostile and aggressive - a 6’0 man against a 5’0 girl, clearly trying to intimidate me. And honestly, it worked. People in the dealership were staring at us and I got so uncomfortable that I decided to leave due to how antagonizing the conversation was.
I realize that Mr. Perez most likely saw a twenty-something with pink hair, her 2003 Honda, and thought that there was no way I could afford to drop $15,000 on a new one. Whether or not this is what he actually thought, his behavior towards me as a buyer and overall human was absolutely atrocious. I will be taking my loan and savings to another dealership and will never look twice at Hare Honda again - I recommend that you do the same.