Harper Volkswagen

Ask for Chris Brown Chris Brown is your go-to guy for anything you need. Not only was he very kind and patient but he also was very accommodating. He allowed me to test-d Chris Brown is your go-to guy for anything you need. Not only was he very kind and patient but he also was very accommodating. He allowed me to test-drive any car of my choice by myself; he didn't even go in the car with me at all. He did the same for my fiancé when he was considering the Tiguan back in January 2018. Though we did not purchase that car, I did let Chris know that I was really interested in getting the 2018 Golf R, even though it was not available yet. Chris kept me updated throughout the last few months and reassured me that he did not forget about me. I had contacted a few other Volkswagen dealerships, informing them that I wanted to order the Golf R as well. But in the end, Chris Brown beat all other dealerships and ordered my Golf R first. That beautiful car came about five days later, first one off the lot, and it already had my name plastered over it. But Chris didn't pressure me to buy it right away; he just gave me the keys and told me to have fun. And I sure did have fun driving that thing for over an hour with my fiancé. I came back the next day after the car was thoroughly cleaned; after maybe 30 minutes, I signed all the papers and am now the proud owner of the new 2018 Golf R. I even got some free popcorn and some great Volkswagen goodies out of it too. Be sure to look for Chris Brown if you decide to shop Volkswagen. He is a great man. I wish all car salesmen were as incredibly nice and accommodating as him. More

Harper VW Rocks! This is my 3rd VW and everytime I've worked with this team of gentlemen I have been blown away with their level of customer service and commitment to This is my 3rd VW and everytime I've worked with this team of gentlemen I have been blown away with their level of customer service and commitment to making sure the customer (in this case me) is happy with their choice. The staff is very helpful and knowledgeable about the products they offer. I will be back! Thanks guys! More

Outstanding, friendly service! I appreciated that Steve, one of the service mangers, was able to get my car in the very next day because I told him it was my day off. Since the ser I appreciated that Steve, one of the service mangers, was able to get my car in the very next day because I told him it was my day off. Since the service was going to take several hours, he arranged for Michael to take me home and pick me up. Steve and Michael should both get friendly awards. When I picked up my car, it was sparkling clean from just being washed. As an extra bonus Steve arranged to get me a military discount because I am a military widow. The time before this I had a tire problem. They whisked the car in and had it back in no time. I am very happy with Harper Volkswagon. You can count on them to get it right. More

Recommended service after 40,000 mikes Harper Volkswagen service department is always helpful it is easy to get an appointment they offer a car for a few hours without advanced notice. Stev Harper Volkswagen service department is always helpful it is easy to get an appointment they offer a car for a few hours without advanced notice. Steve in service department is very helpful and I trust him to be honest with me about my car this is the second Beetle I have had serviced there! More

Service with Excellence ! My service with excellence is the reasoning I am writing this review. The entire staff is courteous and well trained in customer service and customer My service with excellence is the reasoning I am writing this review. The entire staff is courteous and well trained in customer service and customer satisfaction. I was very pleased with my experience. Andy is a true proffessial and strives to make the process pleasant and stress free. More

Amazing service!! Steve was super helpful and informative! Great experience! Service was fast and they even check in on me while I was waiting!! Waiting area was nice a Steve was super helpful and informative! Great experience! Service was fast and they even check in on me while I was waiting!! Waiting area was nice and comfortable as well. More

Wonderful Service Department Harper VW has a wonderful Service Department. My Service Writer Andy is very courteous and personable. Although Andy is my Service Writer, the entire Harper VW has a wonderful Service Department. My Service Writer Andy is very courteous and personable. Although Andy is my Service Writer, the entire Service Department is very nice. The waiting area is nice and offers refreshments. I also like that they wash your car when you have your car serviced. I think that shows that your business is appreciated even if you don't own a 100K+ vehicle. More

Great service First time at Harper Volkswagen since I just moved to Knoxville and I was very pleased with my service. The staff was great and the service was quick. First time at Harper Volkswagen since I just moved to Knoxville and I was very pleased with my service. The staff was great and the service was quick. More

Great service, but better not to lose a key I was not a happy camper when I found out the cost and effort involved in replacing a spare key. Their friendliness and efficiency won me over. The fo I was not a happy camper when I found out the cost and effort involved in replacing a spare key. Their friendliness and efficiency won me over. The four stars is only because of the process. Volkswagen needs to make the process easier and less costly. More

Top notch customer service Each time I have taken my vehicle in I have had the pleasure of Steve Nicol in service to wait on me. He is so professional and courteous and helpful Each time I have taken my vehicle in I have had the pleasure of Steve Nicol in service to wait on me. He is so professional and courteous and helpful I don’t want anyone else to wait on me even though I am sure all your personnel are like that. I am impressed as a customer we are always asked for feedback good or bad that’s a great growing tool. Keep up the good work and hang on to that employee he’s s good one . More