Harper Volkswagen

Tire repair One year old GTI... driving is fun again. Didn't buy the car at Harper, but took my punctured tire there so they could check the wheel. Steve sai One year old GTI... driving is fun again. Didn't buy the car at Harper, but took my punctured tire there so they could check the wheel. Steve said it only needed a tire patch and wouldn't accept any payment. Met with Jeff for oil change service...everyone I've met here seems to have a great attitude in dealing with customers. More

Excellent service I had a comprehensive inspection and oil change. Excellent work and service. In addition, this shop has a room for children. My child like it. I had a comprehensive inspection and oil change. Excellent work and service. In addition, this shop has a room for children. My child like it. More

Harper group take service seriously I have been very happy with my 5 cylinder VW Passat which I have owned for about three and a half years. Service is very good at the Harper shop and t I have been very happy with my 5 cylinder VW Passat which I have owned for about three and a half years. Service is very good at the Harper shop and the car has performed as I had hoped. I'll provide two issues as feedback to Harper and VW. First I recommend that Passat's be purchased with a rear camera for parking. The very comfortable rear seating and spacious trunk arrangement does make finding the rear bumper more difficult than usual for the driver so the camera would be very useful (and expensive to add afterwards). Second the navigation system is not great (it comes up with strange solutions for some routes) and the update cost is out of line in my eyes (approx $100) considering that handhelds are updated free for life and one knows that VW must create an update each year for new production so the investment by VW is a commitment. A distribution version should be low cost (price of a CD or thumb drive). Over all I still give the car an A+. More

Everything was just great. Have my car now for 8 years. I trust this dealership with my car. There prices are very reasonable and they are very professional and they are concerned about their customers I trust this dealership with my car. There prices are very reasonable and they are very professional and they are concerned about their customers. If I very needed another vehicle or trade mine in for a new one I would buy another car from Harper. Diane lighty More

Fantastic experience!!! Excellence at its finest!! Thank you Steve Holmes for helping me find my dream Beetle and working with me until we found it. Steve kept me informed an Excellence at its finest!! Thank you Steve Holmes for helping me find my dream Beetle and working with me until we found it. Steve kept me informed and up to date on the inventory. Thank you Kimo for the pricing and fun banter. Thank you to Cliff Cunningham for walking us through the closing and how quickly you got us out the door. Every aspect of this experience was perfect! Thank you Harpers VW and the courteous customer care. Steve, we will be back! Thank you:-} More

Helpful and Respectful I just had an 80K service completed on my VW. Harper VW has been honest about the severity of the repairs needed and has always respected my decision I just had an 80K service completed on my VW. Harper VW has been honest about the severity of the repairs needed and has always respected my decision on what service work I want to accept or declined. I believe they are very thorough when inspecting my car and have made me feel good about my decision to let them complete the service work. The courtesy car for the day is also a great perk. More

Great car service Harper Volkswagen has great service and the workers are so helpful and considerate to their customers needs. They fixed my problem and I was very sati Harper Volkswagen has great service and the workers are so helpful and considerate to their customers needs. They fixed my problem and I was very satisfied with the service that was done on my car. Thank you!!! More

Recall Had a Factory Recall on my car. This was a very positive experience. Very Nice people. Steve even told me to come back for a car wash since it was Had a Factory Recall on my car. This was a very positive experience. Very Nice people. Steve even told me to come back for a car wash since it was below 25 degrees that day. Very nice of him to do this. More

A "Human Experience" I would like to say Andy Maxey is " wonderful." Having your car repaired can be a very stressful experience, especially if you are a woman. Let's face I would like to say Andy Maxey is " wonderful." Having your car repaired can be a very stressful experience, especially if you are a woman. Let's face it, car repair is a man's world. Andy takes it to a whole other level. Andy talks "to you" not " at" you. He recognizes you too are experiencing the situation, not just your car. You have an excellent, kind and caring employee in Andy. So, thank you Andy and Harper VW for taking such good care if my car and ME. :) More

Awesome customer service Customer service at Harper VW is great - they always explain things clearly and go the extra mile. Will definitely be back there for the next service. Customer service at Harper VW is great - they always explain things clearly and go the extra mile. Will definitely be back there for the next service. More