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Harr Chrysler Jeep Dodge
Worcester, MA
210 Reviews
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Showing 210 reviews
October 28, 2009
Was recommended to this dealership by LendingTree.com, who pre-approved me for a loan. I was looking for something with AWD, preferably a BMW or MB. Was there for several hours one day and we discussed who pre-approved me for a loan. I was looking for something with AWD, preferably a BMW or MB. Was there for several hours one day and we discussed several cars in the area that they would be able to acquire for me if I was interested in them. I left feeling like we had a good plan and that these guys understood what I wanted. After a week I started calling and emailing - nothing. About 4 weeks later I get a call from Fernando suggesting I come in and look at an Infiniti they've just gotten in. No AWD, super high miles, and half of what I planned on spending. Now another 3 weeks have gone by - 4 voicemails to Fernando have gone unanswered and last week I received an automated email from him congratulating me on my purchase from him one year ago. More
by LTravis05
Employees Worked With
Fernando Newmann
Helpful June 09, 2009
Edd Allen sold me a 2005 Ford F150 King Ranch about 8 months ago. His sales manager, Paul Valley, helped him. At the time I also purchased an extended warranty offerd by GE through this dealer. I jus months ago. His sales manager, Paul Valley, helped him. At the time I also purchased an extended warranty offerd by GE through this dealer. I just had to use that warranty and it covered the entire cost, including the deductible. I want to thank both, Eddie and Paul, for selecting this great warranty and including the "diaapearing deductible" option. Keep up the great work guys. George Yodice More
by george yodice
Employees Worked With
edd allen
April 02, 2009
My ordeal began during the summer of 2008. We took our vehicle in to be checked over prior to leaving on an extended family vacation out of state. Harr serviced our vehicle, made recommendations for addit vehicle in to be checked over prior to leaving on an extended family vacation out of state. Harr serviced our vehicle, made recommendations for additional services and repaired a coolant leak under the extended factory warranty. A few days later while out of state our coolant continued to leak slowly so we called the dealership and were told to keep adding coolant and bring the vehicle in to them when we returned from our trip. Upon return Harr diagnosed our vehicle and told us it needed cylinder head gaskets which would cost 1000.00 or so. The warranty was now expired so we would have to pay for the repairs. During the following six to eight weeks Allen could not explain why we needed both head gaskets only that they were leaking internally. He offered to present our case to the Chrysler rep for warranty coverage but the day the rep came to visit their dealership Allen and Nuno were out of the dealership at a training event so we were "out of luck". Harr could not determine the cause of the leaks and when I insisted that they repair the vehicle at their expense because they missed it the first time and we were now beyond warranty mileage Nuno paused and insisted he needed more "diagnosis" before spending his dealers resources. He added a leak detection agent and requested we drive the vehicle and bring it in upon signs of leakage, burning coolant odor or coolant loss. We made several trips over to them only to be told that they found nothing every time. After monitoring the engine for leaks, consulting three mechanics and seeking legal advice we took vehicle to another dealer for repairs. The radiator, water pump and oil pan gasket was replaced. We saved the parts and notified Harr of their mistakes and requested reimbursement for the expense. The head gaskets are fine to this day. Charles contacted us and offered a 50% split of the repair bill in trade for service at their dealership. In other words they would trade labor in their shop equal to half the cost of the repairs. Mr. Lahti made the impression that he was doing us a favor and cautioned that if we persued the matter further (Gen. Mgr./Owner/Court) the offer would be rescinded. After failing to convince me to take this offer he suggested we sleep on it for the weekend and get in touch in a few days. Charles contacted us a week later and offered to cover most of our expenses with service at his dealership. The only guy there who was pleasant and professional was Charlie even though we disagreed with his resolution. A) His initial offer to split expenses for service in his shop was insulting especially when you consider his offer was one of "goodwill" and insisting he was helping us out/doing us a favor. B) His second offer to cover most of our expense was better but he still wanted us to trade for service in his shop. Why would we bring our vehicle back to them after what they did to us? They, by their own admission made several mistakes and even fired the two guys that we were dealing with according to Charles, yet they refuse to do the right thing and make us whole by reimbursing us. Why wouldn't they just reimburse us dollar for dollar and then work to earn our trust and business? Basically they misdiagnosed our vehicle while under warranty, told us to bring the vehicle back to them when we returned from vacation knowing we would be out of warranty upon return, tried to sell us expensive repairs that were not needed and lied and made false promises to us on several occasions. When we called their bluf they back pedaled insisting they needed more diagnosis. They acknowledged that Nuno and Allen gave us wrong advice, failed to solve our problem and were subsequently fired because of what Charles described as a lack of professionalism and good judgement unrelated to our issue. I WOULD NOT RECOMMEND THIS DEALER FOR ANY PURCHASES OR REPAIRS FOR ANY VEHICLE MAKES THEY REPRESENT. The general manager Michael is a weasel! I appealed to him after receiving the service managers offer to trade service work in exchange for my expense to repair our vehicle properly. The general manager was aggresive, arrogant and extremely uncooperative during his first call agreeing only to contact Chrysler and get back to me in a couple of days. Then Dealerrater kicked in because 2 hours later after receiving the dealerrater rating the GM Michael called and offered a full refund and sheepishly asked that I edit my review. WOW, thank you dealerrater! It's to bad HARR employs such underhanded individuals that I had to use dealerrater as leverage to get them to do the right thing. As promised I have edited my review but DO NOT RECOMMEND THESE PEOPLE FOR ANYTHING! More
by 2dodgefamily
Employees Worked With
Charles, Nuno, Allen and Michael
March 19, 2009
Eddie, AJ, and Brett were all outstanding in their customer service and their genuine personalities. They project knowledge and trust...truly a powerful and effective combination. They deserve speci customer service and their genuine personalities. They project knowledge and trust...truly a powerful and effective combination. They deserve special recognition. We are extremely satisfied with our experience. We are repeat customers and will be back again. Thanks, Joe Zaccardo More
by jzacc
Employees Worked With
3 - Eddie, AJ, and Brett
March 09, 2009
Andrew, our salesman was a very helpful and understanding guy. He was clear and very knowlageable throughout the entire proccess with our purchase. We were very comfortable working with him, he was a pleasur guy. He was clear and very knowlageable throughout the entire proccess with our purchase. We were very comfortable working with him, he was a pleasure. Thank you for a memorable experience: Mr. & Mrs. Michael Perry More
by mfpfwwebb.com
Employees Worked With
Andrew
March 07, 2009
This is a dealership that will put you in a vehicle that is right for you. They work diligently making sure the purchase is right for you. All personnel are genuinely friendly and courteous and easy to wo is right for you. They work diligently making sure the purchase is right for you. All personnel are genuinely friendly and courteous and easy to work with. The Sales department is always accessible for questions or concerns, and the service department is always accommodating to your schedule and knowledgeable. I am giving 5 stars for what I believe to be 5 star service. More
by NikkiRocco
Employees Worked With
AJ/Sales
February 06, 2009
This is our second vehicle we have purchased from this dealer. We went back because of our good original experience, and the deal they had on the vehicle we wanted was too good to pass. Kyle was attent dealer. We went back because of our good original experience, and the deal they had on the vehicle we wanted was too good to pass. Kyle was attentive and extremely conscientious. We always felt like he had our best interest at heart. More
by theshowkt
Employees Worked With
Kyle Garceau
February 05, 2009
I have to say, my overall experience at Harr was great. This is the second vehicle I have purchased from Harr, and both experiences were outstanding. I worked mostly with AJ, nice guy, very accomodating. I This is the second vehicle I have purchased from Harr, and both experiences were outstanding. I worked mostly with AJ, nice guy, very accomodating. I had some issues with money and timing,which was irritating to both myself as well as AJ, I am sure....but in the end, they all worked with me to ensure I did not lose the vehicle, held it for longer than expected, and I am grateful for their patience and understanding. I would recommend Harr, and specifically AJ and Brett to anybody in search of a new or used car. I would definitely buy from Harr again!! More
by mylastvan
Employees Worked With
AJ, Brett and Rob
January 28, 2009
I have purchased both a new and used car from the Harr dealership in Worcester, MA. On both occasions, the entire experience was very positive and exceeded all my expectations. The handling of all admini dealership in Worcester, MA. On both occasions, the entire experience was very positive and exceeded all my expectations. The handling of all administrative paperwork is very straightforward and efficient. Harr employs quality staff who are friendly, approachable and accommodating. They definitely go out of their way to make sure your requirements are met and that you are completely satisfied with your purchase. In particular Fernando Newmane, Sales Manager and Richard Thomas, Finance Manager provided exceptional customer service. I have given the high ratings because I am a repeat customer to the Harr dealership based on high customer satisfaction. . More
by cm
Employees Worked With
Fernando Newmane & Richard Thomas
January 16, 2009
Not sure if I will recommend all sales folks at Harr (as I did not meet many others), but Will Briggs did a great job with me - no pressure, good demo, etc. I enjoyed my experience at Harr. The servicin I did not meet many others), but Will Briggs did a great job with me - no pressure, good demo, etc. I enjoyed my experience at Harr. The servicing at Harr is also great! They are very helpful, courteous unlike others in the area. More
by ptilak
Employees Worked With
Will Briggs
