Harr Chrysler Jeep Dodge

Customer satisfaction 2017 Pacifica I went to the dealership a couple of weeks ago to look at both 2017 Didge Caravan and 2017 Chrysler Pacifica. My salesman was Adam Jackson he had both I went to the dealership a couple of weeks ago to look at both 2017 Didge Caravan and 2017 Chrysler Pacifica. My salesman was Adam Jackson he had both cars out and ready for driving and inspection and went through the differences of the 2 cars options etc. after considering pros and cons and wants and needs I decided on a 2017 Pacifica but they only had a 2018 with the options I wanted. We settled in a price and did the paperwork. That vehicle was being procured from another dealer and it was sold aLready we found out a couple days later. Adam knew what I wanted and found some available at other dealers. They then sent to another state brought the vehicle in and it was exactly what I was looking for. Long story short they didn't initially have what I wanted but bent over backward to obtain it for the previously agreed upon price. My salesman Adam was in constant touch with me to make the deal happen with what I wanted not just settling for what was immediately available. I would recommend him without reservation to others. More

Awesome truck buying dealer Was very happy that there truly is a dealership out there that listens and cares about there customers, not just the time it takes to get the signatur Was very happy that there truly is a dealership out there that listens and cares about there customers, not just the time it takes to get the signature on the line but truely wants you as a return customer. Harr makes it easy to buy and no pressure or hidden prices to deal with . Of all the vehicles I’ve bought ,I felt this was the best experience out of all the dealerships by far . I will definitely return for future vehicles and recommend Harr to others. More

No hassle, great customer service, Danielle S provided excellent customer service. She wasn't your typical pushy car salesperson. She focused on what we wanted and needed. She then work Danielle S provided excellent customer service. She wasn't your typical pushy car salesperson. She focused on what we wanted and needed. She then worked with AJ who together got us what worked for us. They are great representatives of Harr on Gold Star in Worcester. We were recommended to Danielle and Harr because of how great she was with a previous sale for a family member. Gave Price 4 stars instead of 5 because no matter what dealership you go to or what kind you purchase, a vehicle is costly so a 5 doesn't exist for anyone. They were the only ones to get as close as possible to what we wanted. Strongly recommend them!! More

Very easy to work with. Worked out a great deal Great dealership. Second Ram truck I have purchased there would recommend this dealership. Locate the truck I wanted and had truck in two days. Great Great dealership. Second Ram truck I have purchased there would recommend this dealership. Locate the truck I wanted and had truck in two days. Great people More

DO NOT GO HERE FOR STATE INSPECTIONS DO NOT GO HERE FOR YOUR STATE INSPECTION!!! Firstly, they told me my state inspection would take 30-45 minutes. Which seems very fishy. Anyone who DO NOT GO HERE FOR YOUR STATE INSPECTION!!! Firstly, they told me my state inspection would take 30-45 minutes. Which seems very fishy. Anyone whose had an inspection before knows they are about 15 minutes, max. They came back out with a repair sheet and told me I needed new tires and new brake lights. They had pricing all drawn up, ready to do repairs. I said no, took the rejection sticker, and went to my mechanic. He discovered a fuse had been pulled out just enough to cause all of the rear lights to black out. Plugged it back in, and everything was fine. My tires had enough life in them to last until winter, according to both my mechanic and his assistants. Another mechanic from an inspection garage happened to be there while my mechanic was plugging my fuse back in, and told me that those tires were passable. But Harr disagreed (probably so they could charge me $800 for new tires.) , and I was forced to get new tires. My mechanic put 4 new tires on for $325. They are dishonest, and I am almost 100% certain they pulled that fuse out to falsely charge me for new lights and labor. They would have plugged it right back in and told me I had new parts. Go to almost any other gas station in the area, avoid these guys! Terrible, dishonest employees. More

trying to rip off customers is not good business practice Every time I go in for an oil change, they try to sell me things I don't need. The last straw was today when my 2 year old car failed their inspectio Every time I go in for an oil change, they try to sell me things I don't need. The last straw was today when my 2 year old car failed their inspection due to "bad" tires. Quoted me nearly $650 to fix..."a really great deal". They must think being a woman I would just say "ok". Took the car to BJS and they said the tires should be fine for at least 5000-7500 miles. I needed the car to "pass" inspection so I paid BJS to do the tires. This dealership will not be getting one more penny from me or my family. We will be doing all of our business else where. More

Crooks Moved to Worcester a year ago and quickly became a repeat customer with my 2005 RAM 2500 turbo diesel truck. After several communication challenges wi Moved to Worcester a year ago and quickly became a repeat customer with my 2005 RAM 2500 turbo diesel truck. After several communication challenges with service reps, I began working exclusively with Mark, the service manager. Everytime I'd bring my truck in, they would have a list of unrelated things they claimed needed to be fixed. In the beginning, I just went with it and followed their recommendations, but over time, I began to question whether these parts really needed to be replaced. The last straw occurred when I had my truck towed to their shop after it suddenly began running very rough on the highway and had no power to the point it was about to stall. They called me the next day and gave me a list of trouble codes being thrown and quoted me $10,000 for new fuel injectors, common rail, fuel lines, fan clutch, etc, etc, etc. I asked them how much they'd give me on a trade-in, and after waiting 3 days for a reply, they said $2000 (still owed $10k). Being concerned they were rip off artists, I decided to call around and ended up speaking with the owner of Massdiesel Performance in Bellingham. The conversation went so well I had the truck towed to their shop the following day. They called me a couple hours later and asked who told me the truck was throwing all those codes and needed all that work done - because they couldn't find any of those codes in the history nor did they think it needed any injectors. They said they thought the issue was a blown head gasket. They also said they drove the truck around for 20 minutes, and other than a very small water leak, it was running just fine (no water in the oil, no overheating, plenty of power, etc). They also said I could probably get by without having it repaired for a couple more months - just keep an eye on the water and oil. After mulling it over, I decided to trade the truck in, so I picked it up the following day, and guess what - THEY DIDN'T CHARGE ME A SINGLE PENNY! I drove the truck like that for another 2 months while I worked with another Dodge dealer to custom order a brand new 2016 RAM 3500 turbo diesel and got $17,000 on my 2005 trade-in. After all of this, I called and spoke with the GM of Harr, who backed all of his cronies and said they did everything right. I finally ended the conversation telling he and Mark that I'd never be back and I'd be sure to leave feedback on the internet about my experience, so here it is . .. The guys at Harr are happy to rip you off if you let them. AVOID THEM AT ALL COSTS! More

oil leak After discovering an oil spill in my garage, I contacted Harr Service dept immediately and secured an appointment for 9:30 the next morning. I dropped After discovering an oil spill in my garage, I contacted Harr Service dept immediately and secured an appointment for 9:30 the next morning. I dropped the truck off and instead of waiting, they offered my a loaner vehicle, which I accepted. In less than 3 hours they discovered that I had an after market oil filter that had started to leak fro a previous oil change. I will no longer go anywhere but Harr for my oil changes and maintenance requirements for my Ram More

Stress free maintenance I dropped off my car in the morning , Bendon did a great job listening to what I needed, got the job done and called when I was done . I dropped off my car in the morning , Bendon did a great job listening to what I needed, got the job done and called when I was done . More

Recall Great service.Gave me free rental.Would use them again very professional and friendly.I believe my truck was the first truck they did the recall on go Great service.Gave me free rental.Would use them again very professional and friendly.I believe my truck was the first truck they did the recall on good job. More