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Harr Toyota
Worcester, MA
482 Reviews
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Showing 482 reviews
October 04, 2023
The sales person I was communicating with, stopped answering my calls or returning my calls from the past two weeks. After calling Harr to find another sales person, the response was very neutral. Loo answering my calls or returning my calls from the past two weeks. After calling Harr to find another sales person, the response was very neutral. Looks like the people in Harr are disconnected from each other and don't work as a team. My information is not seen by another sales person in their computer system(that's what I was told by two different sales people). I had given the deposit amount and found myself begging for a receipt. One sales person asked me to walk into the dealership to get the receipt and seemed uninterested to find and provide me a receipt. I had a very disappointing experience with Harr(Worcester MA), which I didn't expect. Not sure why but I used to think highly of them in the first place. I have requested for a refund and will have to wait and see the refund experience will be. More
by Vishal.
Employees Worked With
Sabrina Allsopp
Helpful September 30, 2023
On 9/25/2023 I went for water leak service passager side windshield down to the carpet. It Drips. The two unskilled front desk charge me about $300 just to tell me they never found the problem. And try to windshield down to the carpet. It Drips. The two unskilled front desk charge me about $300 just to tell me they never found the problem. And try to tell me no to drive more the 50 miles in the High way. I was very in press with their lack of knowledge. I told the next time I driving in the rain in the high way I will have some recording for me and I will send the video and they have to returned my money. I prefer go other Toyota that may have better skill staffing. Today perfect day drive in the Highway to find the problem. I do have the video today how the water drips inside. It’s sad that I not the only one other person Found this type of service. I know also they scammed a friend and she had to go somewhere else to get fixed. More
by worchestera
Employees Worked With
Gabriele Rodriguez
September 12, 2023
This review is left to rate the experience I had with my salesperson. Although I ended up purchasing my Toyota RAV4 XLE from another dealership, this occurred because of timing (other dealership had it an salesperson. Although I ended up purchasing my Toyota RAV4 XLE from another dealership, this occurred because of timing (other dealership had it and this one didn't). My salesperson, Michael Carey, was very knowledgeable about this vehicle and its safety systems. Michael also gave me a terrific test drive where I asked to go to certain locations to test the performance of this vehicle on highways, steep hills, muddy roads with water, etc. This made it much easier for me to compare to other vehicle models I was looking at. Also, Michael was very attentive in answering my phone calls, texts, and emails. He was VERY customer-service orientated and during my one month search, he became one of a few sales people I could depend upon. NOTE: For some reason, this site didn't pull up a list of sales people even though I marked my reason for visit was 'Sales - New'. More
by hardytim85
Employees Worked With
Michael Carey
July 16, 2023
Brought my tundra in for service, and got nothing but excuses as to why my truck could be fixed. First they blamed it on mice ,and charged me for it,but found nothing. Then the battery,then the windshiel excuses as to why my truck could be fixed. First they blamed it on mice ,and charged me for it,but found nothing. Then the battery,then the windshield,and the camera . And never fixed the problem,but were happy to charge me for it! Worst service department ever. More
by baldpeakmtn
Employees Worked With
Debra, Emily Colcord
June 08, 2023
Called to get info about a car and spoke to EXTREMELY rude sales person name "Nana"! Very vague regarding pricing and said I had to buy car with add ons I did not need. Manager was no better! Do your rude sales person name "Nana"! Very vague regarding pricing and said I had to buy car with add ons I did not need. Manager was no better! Do your self a favor and shop for a car elsewhere! More
by dionnefumba
Employees Worked With
Na Na (Sales man)
March 15, 2023
I bought a Honda CRV 2016 at 100 Gold star boulevard and a few days later realized it was vibrating and shaking, it was concerning. I returned to them, to see if they could figure out what was wrong with it a few days later realized it was vibrating and shaking, it was concerning. I returned to them, to see if they could figure out what was wrong with it and resolve the problem. They told me it was the muffler and that they would fix it. When i return to get my car they told me that its not my muffler and that now they need to do diagnostics on it. They did the diagnostic test and once again found nothing. They sent me else where to a Honda dealership and there they found the problem but they couldn’t fix it there and told me to go back to the dealership where I bought the car (100 Goldstar boulevard) so they could fix the problem. I returned back and they said they would fix the problem now that Honda dealership figured it out. After they “fixed” the problem i picked up the car and when i was driving it realized it was still doing the same thing and they didn’t fix it at all!. I returned back AGAIN. And this time they told me they could not help me with the problem they supposedly fixed. This is unprofessional, they waisted my time and sold me a broken car and now they do not want to help resolve a problem that should have never happened. More
by irisleonor19
Employees Worked With
Emily Colcord
March 04, 2023
I like the service at Harr Toyota, especially the hospitality of Mr. Jefrey Gusman who always welcomes us with a smile and demonstrates knowledge of what he does. hospitality of Mr. Jefrey Gusman who always welcomes us with a smile and demonstrates knowledge of what he does. More
by erwingsubieta
Employees Worked With
Jefrey Gusman
November 22, 2022
ABSOLUTELY THE WORST CUSTOMER SERVICE EVER! !! Sales reps and managers young and inexperienced- over worked and don’t really care whether you buy or not!l General manager even worse- left calls !! Sales reps and managers young and inexperienced- over worked and don’t really care whether you buy or not!l General manager even worse- left calls and e-mail of complaints and never even got a call back! Terrible!!!! DO NOT RECOMMEND YOU EVER GO!!!!! Sooooo many better more professional dealers out there! More
by Mississa
Employees Worked With
Karly, Justin, Martin Drufner
