Harr Toyota

I just bought a 2010 Tundra 4x4 from Harr Toyota in Worcester Ma. By experience was beyond pleasant every step of the way. From the time I walked into the door until the day I drove my new truck ou Worcester Ma. By experience was beyond pleasant every step of the way. From the time I walked into the door until the day I drove my new truck out, my sales person (Dom) was there for my every need. He was honest and approachable and got me beyond the best deal. He was available at all times for my questions and concerns and did everything he could to make sure I received excellent attention and the best customer service. He always stayed patient and helpful, even when I know I was an over bearing customer. He explained every option possible in my truck which gave me a very reassuring and comfortable feeling when I left. I will definitely purchase my next vehicle from Harr, and bring my truck their for all maintenance. The rest of the staff were always friendly and helpful as well. Great experience - 5 out of 5 Love my new truck!! :) More

I just recently leased a 2010 camry se from harr toyota. Prior to leasing my new car I had bought my last car from harr aswell. My salesman Joe D'Ambra assisted me with my purchase. He was very knowledgea Prior to leasing my new car I had bought my last car from harr aswell. My salesman Joe D'Ambra assisted me with my purchase. He was very knowledgeable and courteous. I had done my research on the price of the vehicle and the deal I got was unbelieveable. He made sure that every question i had was fully answered and taken care of. On the purchase of my new vehicle, I dealt with Jason Testagrossa. Jason was everything i would expect from a salesman. He went above and beyond to make sure that my experience was just as great as my last time with Joe. There was a problem with my insurace company where they made a mistake about my plates. Jay took the time to go to the registry and my insurance company to fix everything and keep my pickup date and time right on schedule. He also was unbelieveable with my walk around the vehicle. He showed me a few options that are fabulous. He even took the time to set up my bluetooth account on my phone and showed me step by step how to do it if i needed to set it up again in the future with a different phone. I am extremely happy with my two experices with Harr and am sure that when my lease is up in 3 years, i will be back to purchase yet again, another toyota product! Thanks again Joe and Jay for making my past and present experiences great!! More

I visited Harr Toyota after hearing a TV commercial for President's Day weekend advertising 120% of Kelly Blue Book value for any trade in. The dealership lived up to this, but barely. I went in on Sunday President's Day weekend advertising 120% of Kelly Blue Book value for any trade in. The dealership lived up to this, but barely. I went in on Sunday afternoon and their promotion was supposed to end Monday night. While they did tell me the price they were willing to pay for my trade-in, they essentially refused to discount or make any effort to sell me a vehicle at anything other than MSRP. Allow me to elaborate. One of the vehicles that I test drove was a 2009 Toyota Highlander Hybrid Limited with every feature imaginable on it. The owner at Harr had driven the vehicle for the previous 6months to 1 year and it had 7,500 miles on it. Originally it had an MSRP of $48,xxx. After they valued my trade in at 120% of KBB, what price did they offer to sell me the Highlander Hybrid for? You guessed it, 48k!!!!!!!!!!! The sales rep repeatedly mentioned that it was a new vehicle. I replied that it has 7500 miles on it and is 1-year old. He elaborated that it had never been registered previously, so when I go to sell it, it will still technically be a "1-owner" vehicle (even though the dealership owner had driven it for 7500 miles!!!!!!!!!!). If that didn't leave a horrible taste in my mouth, then the next experience did. After we realized that there was zero negotiating on that vehicle, I figured I would explore purchasing a lower priced 2010 highlander with very few options so that I could take advantage of the high price they were willing to offer me for my trade in. Jason was supposed to e-mail me quotes by the next morning with other vehicles I was interested in. After leaving 4 messages for him, he finally faxed me 2 quotes for vehicles after 48 hours. It was clear that Harr Toyota was unwilling to negotiate any price off of MSRP when giving me such a great price on my trade in. I then decided to look elsewhere. The end result, though, was that I was going to way overpay. At that point I decided to look elsewhere and I received an incredible deal at Boch Toyota with prompt service and friendly customer service. More

Doug immediately came to our aid when we arrived at the dealership. He was knowledgeable, courteous, and very helpful. He has called us at least three times in the last month to see if we had any problem dealership. He was knowledgeable, courteous, and very helpful. He has called us at least three times in the last month to see if we had any problems or questions. We were initially intending to purchase a vehicle, but when Michael Liu explained the benefits of leasing, we decided to try that for the first time.Both of these men would be the reason we will return to Harr three years hence. I would also not hesitate to recommend family and/or friends to Harr and, specifically, to Doug or Mike. Toyota is lucky to have these men on its team. More

After a very dissapointing start, Michael Gross turned a very bad situation into a better one. To make a very long and dissapointing story short, if you are uneducated and/or ignorant about the leasing proc very bad situation into a better one. To make a very long and dissapointing story short, if you are uneducated and/or ignorant about the leasing process, please stay clear of Joe D' Ambra. He'll take advantage of you and have you beleiving that $5,000-$6,000 over cost on a lease is typical, and just part of the lease process/costs. Oh, and he also likes to hide your trade $$$$ back into the contract. I did not realize what Joe had done until 5 months after my lease began, when I lost my job and tried to sell the leased vehicle back to Toyota. Michael Gross got me out of the initial lease, and into something else that I am much happier with...... financially speaking. More

I went to Harr because of the internet request and call back by Doug. I was treated with respect by Doug from the start. Even though Harr did not have the Toyota Corolla with the options I wanted in stock, back by Doug. I was treated with respect by Doug from the start. Even though Harr did not have the Toyota Corolla with the options I wanted in stock, he was able to get it within a few days. Even getting all the paperwork done along with an inspection sticker was a breeze because of Doug. More

Doug called us since we had sent in a request on the Internet. The previous Internet manager had left and Doug was following up on his calls. Doug was very friendly and we went down the next day to look Internet. The previous Internet manager had left and Doug was following up on his calls. Doug was very friendly and we went down the next day to look at cars and trucks. We weren't certain what we wanted to purchase and he was patient while we tried to make up our minds. When we picked up the car he went over the options with us before we left the lot. he also called and followed-up with us a week later to see how things were going. The dealership istafff is very professional and hard-working. More

Met with Doug to look for a used car. Ended up with a new 2010 Toyota Camry and love it! Doug was very patient and knowledgeable. It was the fastest that I ever purchased a vehicle. Entire staff was f new 2010 Toyota Camry and love it! Doug was very patient and knowledgeable. It was the fastest that I ever purchased a vehicle. Entire staff was friendly. Would definitely recommend Doug and Harry Toyota to friends and family. More

When my wife and I first walked in to this dealership, When my wife and I first walked in to this dealership, I/we were expecting some pushy, high pressure, fast talkin' city slicker of a salesman who wo When my wife and I first walked in to this dealership, I/we were expecting some pushy, high pressure, fast talkin' city slicker of a salesman who would try and sell us a golf cart and tell us it was a Lincoln. We found none of that in Doug. In fact, he was quite the opposite - open, friendly, knowledgeable and patient. And, despite a myriad of questions from me, some redundant, he maintained a professional, patient, warm and friendly attitude toward us. We popped the hood on three different vehicles, walked the back lot, took the test drive(s). All the while Doug was there with answers to questions about price, driveability, options, etc, without any pressure to buy or to hurry on a decision. All the legwork and paperwork he did, inside and out, was with a smile on his face and a good sense of humor. Additionally, he called us a few times after we signed (to buy) with information on how the paperwork was going - he didn't leave us hanging. If I ever need to buy another vehicle, I would look for this man again. Joanne was pleasant, knowledgeable and friendly. Despite the late hour, she kept her sense of humor and a smile on her face. More