Harte INFINITI

Poor dealership! If you are looking to play games and throw your hard earned money away then this is the dealership for you! If you are looking for a great price then go to another dealership located in throw your hard earned money away then this is the dealership for you! If you are looking for a great price then go to another dealership located in the southern part of Ct, I'm not talking about the other Harte dealership either. I went here for a new infinity and had a trade in. Now there website is powered by Nada for trade in values. When you go there and show them the numbers off Nada they will counter those numbers with b.s auction numbers that are thousands less. I believe this is very misleading! Why show "Powered by Nada" when they won't honor their numbers?? They want to rip you off on your trade but want top dollar for their vehicle! After leaving the dealership I was able to speak to the dealer a week later who said that they would work on the numbers and make it happen! What a total lie! Went back there to be told that my trade in was now valued 2,000 less than a week ago? The only reason behind this was that there was a different manager on duty! Really? Are you kidding me? What a waste of time! Left that dealership in disgust! Went to other dealer that was over an hour away (same state) and got Kelly blue book for my trade and was sold a new infinity for 1,000 less than harte's best price. Harte told me that Kelly blue book was not realistic and wouldn't be possible. I guess that's true if you are very gullible and do not do any research. I would mention the other dealership but I'm trying to show that I'm not advertising or bias. Thank you to Harte infinity for all my wasted gas and three hours of my life that I will never get back! More

These guys offer great customer service. I just bought my second car from them (upgraded to an M this time versus a G last time) and I recommend them very highly. I had a snafu - my fault - with the reg second car from them (upgraded to an M this time versus a G last time) and I recommend them very highly. I had a snafu - my fault - with the registration and they went out of their way to help me. More

After problems with an out of state dealer, I returned to Hearte to buy my new G37X. Anower was the salesperson who originally showed me the car and took me for a test drive. After telephone negotiations, w Hearte to buy my new G37X. Anower was the salesperson who originally showed me the car and took me for a test drive. After telephone negotiations, we agreed on the price and I brought in a deposit. At first I wanted a gray exterior but after phoning my wife, we decided on black. I went back to Anower and asked him to change the paper work. Without hesitation he took care of it. A few days later, we took delivery. I was impressed with the delivery being inside since it was very cold out. Anower went through the car showing us how everything worked, hooked up my cell to the Bluetooth and adjusted everything. I did not want the seat to go back when exiting and he was not sure how to change it. He got a technician over who took care of it. Overall it was a pleasant experience. No pressure. Giving praise to a dealership is unusual for me since I worked as a salesman for 8 months. They deserve this rating. LOVE the car. Rides great with exceptional handling. Perfect! More

This was the first time we purchased an Infiniti, the previous day we looked at 4 cars, we saw the ad in the newspaper the next morning, drove there and that was the end of our car shopping. Everyone wa previous day we looked at 4 cars, we saw the ad in the newspaper the next morning, drove there and that was the end of our car shopping. Everyone was extremely helpful, friendly and knowledgeable! Excellent customer service. More

All of the individuals named above were exceptionally helpful and quite knowledgable. Anower presented several different options that might meet my needs and helped me compare/contrast. It was apparent t helpful and quite knowledgable. Anower presented several different options that might meet my needs and helped me compare/contrast. It was apparent that he approached his work competently. I also found Mike and Chris to be exceptionally accomodating. They all really worked as a team and delivered excellent service. LaShanda Harvey Powell More

Anower was very professional and courteous. Negotiating a price was relatively quick and painless, though you do need to know invoice and competitive pricing to get the best deal. No surprises on picking up price was relatively quick and painless, though you do need to know invoice and competitive pricing to get the best deal. No surprises on picking up the car and signing the paperwork. All-in-all this was a great car buying experience. More

Asher greeted my wife and me with a smile. Then we were told they are a full discloser dealership. He then showed us the car, drove us. He new everything there was to know about the G37x. I can't stand whe told they are a full discloser dealership. He then showed us the car, drove us. He new everything there was to know about the G37x. I can't stand when sales people who don't know their cars enough to help me who knows nothing make an informed decision and to his word he came back and gave us all the info. We haggled a little came to terms. The sales manager then came over to go over the paperwork with us. He was very nice and I was surprised when he told us if we had any questions or second thoughts to call him directly and that he would address them. I would always recommend them. More

Hello, Everyone. A word of advice is to NEVER go here unless you want to be treated poorly and have your luxury car ruined. My financée brought our car in to get a simple oil change, nothing more, and wh unless you want to be treated poorly and have your luxury car ruined. My financée brought our car in to get a simple oil change, nothing more, and when he brought the car home I noticed that there was paint, yes paint, missing from our newly painted bumper we spent a grand on! Now, I know he should have looked BUT who would have thought that a oil change would cause paint to chip off the car?!?! I went back to Harte the next day, and was sent to a man named Ray (be warned, an extremely rude man), who took a unprofessional picture of our car bumper with a personal cell phone and then claimed that we would most likely not get our car fixed because is was not their fault. That's when I said to him, and I quote, "Then how did my car get ruined? When my financée handed you the keys, did the paint just fall off by magic?" That is when he just stood there staring at me and then repeated himself of it was not their fault. I can safely say that I yelled at him then, my 40 grand car was missing paint. I told him that it was ruined while in their care which means they should have to fix it. Why should I be out another grand because they chipped the paint? He then had the nerve to tell me that the bumper paint was not ruined even though the paint was missing. (Not ruined? Come on!) At that point I thought I was going to sue someone. But I kept my cool and said to him, "Not ruined? Please, tell me how the chipped paint off my brand new bumper is not ruined. Is your car this way?" I could see then that it was apparent that his was not, that he knew the car was ruined. But sure enough, he repeated what he said previously in his favorite quote of 'it was not our fault'. So this is when I asked him, how can I come in for a simple oil change, and have my bumper chipped? It says in your official document files on your computer that the car bumper is NOT to be touched for 30 days. The lady at the desk would even see it because it was the last thing that was done to our car at an Infinity dealership. I know she had to look up the car because she only took my financée's name but had the exact make and model and everything else about the car when she typed it in. Ray still refused to fix our car so I said I would like to speak to your manager but I was denied saying that he would not be back in the office for days, maybe longer. I knew the guy was lying but it is not as if I could accuse him of such. So I left, mad as could be, and called Harte, asking for their manager. I left messages and messages asking for a return call but never received one. This is when I called Infinity USA, and talked to them about this despicable situation. They seemed as if they really wanted to help but sure enough, when they called me back they just gave me some unreasonable answer of having to contact the people that painted the bumper. Hello people, it was done at an Infinity dealership for crying out loud! Just fix my car already! So I contacted the Infinity dealership that did it and they gave me the same conclusion that I came to. Harte should never ever have done what they did to the bumper, that they had saw that the bumper had just been painted because it was in the file of the car and that Harte just didn't want to own up to the damage they had done (pathetic if I must say so myself). I called Infinity USA back but all they did was transfer my call to Harte and back to the same man, Ray, that I yelled at the day I brought my car back. To this day nothing has been resolved. I have a urge to go to Better Business Bureau and I plan to do so very very very very soon. But be warned everyone, DO NOT GO TO HARTE!! They are extremely rude people who will ruin your lovely car that you have spent bundles of money on. Take my advice, if you love your car, don't want it ruined, go some place else. From now on, my financée and I will be making an extremely long drive down to Rhode Island or going to another place but never Harte again. From the start they have been rude and despicable. When we bought the car, they give a warranty. When we first went to them for a noise we heard they said that there was not any noise after keeping it for a few days. We then brought it back for brakes because they were squeaking, but they said nothing was wrong with them. But sure enough the day after the warranty was up we went to have them look at them just for kicks and guess what? They said they need to be replaced! Wow! The day before they didn't have to but the day after they do! So amazing! Stay away from them everyone, be good to your car. We had problems from the start with these people. Treat your car with the respect it deserves, don't subject it to such harsh treatment. More

Harte Infiniti Customer Loyalty Questionable Thursday, Harte Infiniti Customer Loyalty Questionable Thursday, January 8, 2009 Customer Loyalty I would like to start with our initial impression of Harte Infiniti Customer Loyalty Questionable Thursday, January 8, 2009 Customer Loyalty I would like to start with our initial impression of Hartford Harte Infiniti Dealership was one of a relaxed and respectful experience and the compliments will stop there. My wife and I have experienced in our opinion one of the most disrespectful decisions made by a car dealership and their sales manager, whomever will own up to the the final decision made to sell a vehicle in which we had verbally committed to out from under us. In respect to the dealership they had no obligation to sell us this vehicle, but please recall that our initial impression was one that we felt that a verbal commitment was sufficient and that a financial obligation was never discussed but would have been made by us if we knew that the vehicle would be sold under us without even a phone call offering us the opportunity to have first refusal. The following are a chain of events that led up to what had occurred. The vehicle in question had just been taken in on trade and was yet to have been sent through the dealerships service department, so they had yet to know what they had to invest in this vehicle to make a profit, fair enough to me as a consumer, we had made an offer to the salesman and awaited per his direction the final outcome of the service department status as to whether our offer was acceptable or not. These events occurred beginning on New Years Eve and New Years Day, I had brought my wife to the dealership to test drive the vehicle and get her opinion, we both felt confident in our decision to purchase this vehicle and made that very clear to the salesman, with his guidance and respect to us as valued customers we felt that when we had left the dealership on New Years Day that we would hear back from him within a day or so to let us know what we would have to do to seal a deal and purchase this car. This opportunity would never come to fruition for us and we feel to this day that this vehicle was sold as an inside deal to one of the employees friends and or family members, we feel as customers who live by the morals of Mr.George C. Harte, Sr. quoted as saying "The Harte Auto Group has been a family owned and operated, community business since 1951 when George C. Harte, Sr. purchased Harte Chevrolet in Meriden, CT. Since then, Mr. Harte's son, George Harte, Jr has acquired multiple locations including 3 Nissan dealerships, 2 Infiniti Dealerships, a Subaru Dealership and Suzuki. George Harte, Jr has never left behind those humble beginnings though and prides his organization on community and service. " That those who are responsible for the actions/decisions that have occurred at the Hartford Harte Infiniti Dealership do not reflect upon Mr. Hartes intentions to serving the community and the customers in which he relies to support his business. Shame on those involved in what we feel has cost you and Mr. Harte a reputation of what may be the minority of customers but still have the right to voice to those future customers our less that desirable experience and will forever discourage anyone from dealing with such shallow individuals in which we feel have also convinced Mr. Harte that they share the same values as he is quoted to have and blatantly disregarded for their own self gain in life. As a successful business owner of twenty five years I can assure you this is no way to conduct business and earning the respect and trust of customer goes much further. Please feel to free to contact me with any questions you may have in regards to our allegations as this story goes beyond what I have posted and I feel that there is always two sides to every story as the dealership deserves the right to tell theirs. I can be contacted at smksprk4@sbcglobal.net Sincerely, Anthony R. Lancia, Jr. More