Harte Nissan

I had a really bad experience buying my new Nissian. Then when it comes to service they tried everything possible to make sure my warrenty would not cover the vechile. This was a brand new vechile only a ye when it comes to service they tried everything possible to make sure my warrenty would not cover the vechile. This was a brand new vechile only a year old. I will never use Harte Nissian again. More

I am in the process of buying a new Altima. I have been to five dealerships in the state, and my question to each of them was very simple. I gave them the details of the exact car I wanted. I wanted an o to five dealerships in the state, and my question to each of them was very simple. I gave them the details of the exact car I wanted. I wanted an out-the-door price and a monthly lease price. Four dealerships treated me with respect and happily gave me the information (Wilson, County Line, Crowley, and Middletown). I went to Harte and the salesman who greeted me acted as if he would rather be doing something else than selling me a car (probably wanted to eat lunch as it was near noon). He proceeded to walk out back (on the snowiest day of the winter) and brush off with his bare hands the windows on about 30 (not an exaggeration) Altima’s on the lot. After standing in the snow watching him I asked him couldn't he just look on a computer for the car - he grumbled something and we walked back inside. He then introduced me to another salesman - so I had to start all over again. After explaining to him that I wanted the two prices (purchase and lease) and that I had already been to three other dealerships, he said to me "what are you trying to achieve - what do you want to pay per month". I said "look, I already explained what I am trying to achieve is to purchase or lease an Altima and I want prices to compare to other dealerships". He looked at me and said "I can't help you if you don't tell me what you want to achieve". Are there people who really fall for that? How come four other dealerships understood where I was coming from, and with a smile on their faces and acting very courteously, gave me the information I asked for. I stood up and told him "you don't want to sell cars, you want to play games" and I walked out (to the echo of that same sales person yelling out through the sales floor "he wants to play games"). No sir, I don't, that is why I left. I drove straight to Middletown Nissan and bought my Altimia. They want to sell cars! More

I will NEVER buy from this dealer. First, the salesperson called me every week for a month to ask if I had made a decision when I thought I made it perfectly clear that I was a way off from buyin salesperson called me every week for a month to ask if I had made a decision when I thought I made it perfectly clear that I was a way off from buying and I wasjust weighing my optiions. He also knew very little about the car, he had to "check to see" on all the questions that I asked. When I bought the car Jarell, the salesperson, assured me that there were three cars available and I would have it by the end of the week. I never heard from anyone (after countless phone calls) until I got through to Chris Bombara, the sales manager, on Thursday (I bought the car on Sunday). he told me that the car was hard to find and that I should consider another color or upgrade to the premium package. I called him three more times that day and got the same answer. I called again the next morning and told him I wanted my down payment back - $5500! He said he could not give it back to me until Monday and even then it could be over ruled by the GM. He said generally it is Non refundable but I put down a DOWN PAYMENT not a DEPOSIT! Chris is a condescending rude jerk and I have never been treated in that way before from someone I was doing business with. Especially someone who I just bought a $24,000 car from! I went the whole weekend steaming mad and come to find out he credited me my money after I left the dealership on Friday without telling me. When I took the high road on Monday morning to call to thank him for doing that was still rude and said, "Just to pour salt in your wounds, I found a car for you this morning!" Who would say that! Little did he know I already had another car lined up from another dealership who were fantastic! Never will I ever go to any harte dealer again! Worst first cr buying experience ever! More

I just bought a NEW CAR from HARTE NISSAN OF HARTFORD (WORST MISTAKE EVER). Where should I start customer service? Two of the Managers are the worst people I ever dealt with. One of them treated me like (WORST MISTAKE EVER). Where should I start customer service? Two of the Managers are the worst people I ever dealt with. One of them treated me like dirt, and insulted me when I was buying the vehicle he thought I couldn’t afford it. Any how I bought the car because the sale person was caring, and I thought the car was cute, but two weeks into my new car I called the other manager to make a complaint about the key, plus car issues with the warning dash lights turning on, the mile meter going way too fast, Chris hanged up on me, and he was in no way nice, knowing I JUST BOUGHT THEIR CAR. So I called back and he made it rudely clear that I am trapped, and there is no return policy(this is one week into the car), and click he did it again. I realized this was the Biggest mistake I have ever made was to go to HARTE NISSAN AND DRIVE OFF WITH THAT CAR. I should have picked the HONDA (treated like a queen, and their vehicle talk for itself). I Like my car but it has a lot of issues for being a new car. I feel terrible knowing that I am stuck. My family and friends is in disbelief knowing I am in this state with a new car. I have realized the hard way it is better to pay more else where and sleep secure at night, than to wake up in a intimidating commitment with rude, inconsiderate, and money famished people. This is my experience at Nissan Harte Of Hartford in 2008!! More

The Service person I deal with on a regular basis is very accommodating and seems to have my best interest involved. I am still an under warranty customer currently, hopefully that great service I receive w accommodating and seems to have my best interest involved. I am still an under warranty customer currently, hopefully that great service I receive won't change once I am no longer covered. Pricing will be a concern of mine, once I am no longer covered. I have trust and confidence that my service rep will make sure that I am taken care of whenever I take my car in for any type of service. More

Harte Nissan sales personnel are very friendly, especially Raoul. I had a great time buying the car at Harte. The experience was great because the sale person is willing to work with me on price. N especially Raoul. I had a great time buying the car at Harte. The experience was great because the sale person is willing to work with me on price. Nontheless, i would not shop at Harte Nissan again. The financial person was great, but i felt as if i'm paying too much for the SUV. The interest rate was a bit high (>8%) and i was not told that i have to buy an extended warranty until the day of signing the papers work. I bought the 2005 Pathfinder XE (base model) for $25,700 and $6,000 down payment. Out the door price was well over $33,000 and 6 Years financing. Although i'm happy with the SUV but i would never shop at this place again. The financial guy ripped me off. I s hould blame myself for letting them ripping me off because i wanted the car so bad. If anyone intend to buy a car from HARTE NISSAN, please make sure that you have all your finance ready and get the exact price. Else you ended up paying a lot more because these financial people are dishonest. I was promised of getting 5.9 % but ended up paying over 8%. Yet alone, the finance term was increase for 60 months to 72. Actually, the car is for my parents and not for me. But they're okayed with it. <br><br>Problems i had with this the 2005 Pathfinder are as follows:<br>(1) First day of receiving the car i notice the steering wheel vibrates badly on the highway doing over 65 MPH. <br>(2) A week later, when i drove the car in the morning i heard a pretty bad squeaking sound from the brakes. <br>(3) Engine surges once a while and never was duplicated at the dealer when brough it in.<br>(4) Driver's seat fabric inseam have gaps and are not fitted correctly.<br>(5) Dash board/Console area below windshield have gaps with foam showing.<br><br>Problem #1 was fixed after Nissan balanced four tires. THIS SHOULD NOT HAVE HAD HAPPEN FOR A BRAND NEW SUV. Don't trust the 100 points inspection check. Problem # 2 was never resolved and i get this horrible sound in the morning when applying the brakes. <br><br>With all my problems, i like driving this truck one a while. It's a bit pricey though because the dealer ripped me off. Overall, the quality of the truck was not that great. I guess because it was manufactured in the US. <br><br>I have reported all my problems with JDPOWER. HOpefully they're get it fix. As for the engine surges, the dealer could not duplicate it. <br><br>My parents wants a reliable SUV so i bought them the Pathfinder. I just hope that it holds up. As for me, next time i will buy the 2005 Jeep Grande Cherokee. Oh, i can't wait to report these problems to Nissan once they send me the survey. More

I recently found a car listed in cars.com website and were hoping to buy the car listed for the price shown. We printed the ad as it was suggest to lock in the price and took it to the car dealer (Har were hoping to buy the car listed for the price shown. We printed the ad as it was suggest to lock in the price and took it to the car dealer (Harte Suzuki & Harte Used Car Authority) and spoke to the Manager Mr. Phill Wallace. To our disappointment they did not honor the add or the price listed in your website that we printed out. They increase the price from $14,995 to 16,000 on the vehicle. Needless to say it was a waste of our time and energy we could not reach a deal because they would not lower the price to what was listed on the website. <br><br>Sent an e-mail to Chris Arena the website specialist at Harte Nissan the main office and he straighten out this whole problem and we got the car for the price listed in the internet. Was very professional and courteous to us. <br> More