Hastings Chrysler Center

Deceptive Business Practices I negotiated a deal on a brand new truck that would include the GPS. The deal was talked about in front of my fiancé and Chris specifically about the I negotiated a deal on a brand new truck that would include the GPS. The deal was talked about in front of my fiancé and Chris specifically about the GPS. I purchased the additional undercoating, top coat, and fabric protection. So obviously I have no problem paying for additional items to be done to the truck. It is true that I didn't look at all the items to be done to the truck before I signed the paperwork and that is where they got me. It was obvious that Chris did either a bait and switch or just flat out lied to us. When it came time to do all the additional items to the truck. It magically became an additional purchase when my fiancé went to drop off the truck for 600.00. I filed a complaint with the BBB and Bart the GM finally responded with a "courtesy off the GPS price." He pretty much called my fiancé and I liars after such a large purchase obviously this dealership is more concerned about their money and not the consumer! More

Typical Morally Bankrupt Used Car Dealer My son purchased a used car “as-is” from this dealership on 1/19/2015. Spent every penny he had saved, plus had to borrow and extra $400.00 to cover My son purchased a used car “as-is” from this dealership on 1/19/2015. Spent every penny he had saved, plus had to borrow and extra $400.00 to cover the purchase. He didn’t even get an hour down the road with this car when white smoke began to bellow out from underneath the hood. He took it to an automotive shop right away. After diagnostics uncovered that the Timing Cover Gasket was TOAST, the serpentine belt needed to be replaced, the alternator needed to be replaced and the water pump needed to be replaced which roughly came to over $2000 in parts and labor--- I called to speak to someone at the dealership to see if they would be willing to help my son out. I didn’t yell…I didn’t curse…and didn’t place blame. I told all three of the guys who talked to me that I KNOW the dealership has NO legal obligation to do ANYTHING for my son. I told them that I don’t feel they intentionally sold my son a “disposable” car. I simply asked them if they would be willing to do a good deed and help this young man out. This dealership’s philosophy regarding “as-is” cars is that if you drive it off their lot and it brakes into two pieces, YOU OWN BOTH PIECES OF THAT BROKEN CAR. The salesman that was the most willing to talk to me patronized me with hollow apologies, suggestions of absolutely NO value (sell the car on Craigs list….keep filling it with coolant until Summer time comes…..) and empty promises to bring my request for “any kind of remedy at all” to the owner of the dealership. I don’t plan on hearing back from anyone at this dealership with any kind of gesture to renew my faith in the generosity of humankind. My wish for the entire team at Hastings Chrysler Center is that someday when one of YOUR sons or daughters needs assistance….. a helping hand up out of a rut….. a ride home in 30 below weather…. CPR from a stranger…. I pray to God that they don’t have to ask for that help from people like YOU. More

Bought a used GMC van from this dealership I just bought a used GMC van from this dealership. Not only did they find a great lender to get me into the van today, but they went the extra mile an I just bought a used GMC van from this dealership. Not only did they find a great lender to get me into the van today, but they went the extra mile and picked me up at my home, drove me to the dealership to finish the deal so I could drive home in my new van. The price was awesome and the service was over the top. I would recommend anyone to buy a vehicle from this dealership in Hastings. Not one car dealership was able to get me approved for the loan, but they did! 5 STAR service! They even detailed the van before I left. More