We have now bought 3 vehicles from here that have a life time power terrain warranty with them. Positives: They go above and beyond to make sure you have transportation and management will get involved often. They are friendly and knowledgeable. We have had to use the warranty for a transmission replacement and it went smoothly. Prices are pretty reasonable with regular services. Negatives: Service takes a long time, even for just an oil change. They don’t always do the inspections like they say...we’ve had a bad battery a day after purchase and one with alignment problems and duct tape underneath from previous owners. I got charged almost $800 when we took our dodge in for a check engine light. After we left, the problem was still there and light came on. They told us they thought it needed a new computer. We took it to a dodge service center who tested it and found out our cylinder head was bad. Hatchett did not mention until later that they usually contract worn out to another center, which would have made it easier for us. I had to call a manager at Hatchett to get them to help with the warranty company that they use. The warranty company fought everything and it turned into a two month ordeal where we had no second vehicle, and driving over two hours every morning and evening to share a vehicle. I’m still not certain the $800 repair even needed done since it still had the same problem afterwards. We have taken two Hyundai’s here and one Dodge. I forfeited the warranty on the car because I was tired of waiting two hours for oil changes. At times, they would lend me a car, but not always.