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Hatfield Buick GMC - Service Center

Redlands, CA

4.6
375 Reviews

375 Reviews of Hatfield Buick GMC - Service Center

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January 03, 2024

The dealership is overpriced and the employee that helped me was visible and verbally unhappy that they couldn't charge me more to install the TPMS. Even even called the supervisor to tell them that the webs More

by Khalil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2024 -

Hatfield Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. There was an issue with the pricing for installing the tire pressure sensor you ordered. We did honor the lower price that was shown on the website but wanted to let you know that wasn't going to be the price in the future. I am sorry if we made the situation awkward, that was not our intention. Please feel free to contact our service manager, Henry Adame, at (909) 793-3238 if you have any additional concerns, as your satisfaction is of utmost importance to us.

January 03, 2024

Nice to go over there for service. They are very kind quick clean and everything is on time I don’t have any complaints. More

by SALOMONSITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Chakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 02, 2024

Purchased two Yukons from Hatfield in 2005 and 2019 , service and sales have been great, wish they had more EV options, will look to the future for a larger lineup of EV options More

by MIKEROMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 31, 2023

No comment , I don’t know what this is referring to, so I don’t know how to respond to this More

by pamelamyers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 31, 2023

It is like going to see family - all employees are very friendly an nice. Highly recommend. More

by clydeojen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

December 30, 2023

They make you feel like family. Brought my last two trucks at Hatfield wouldn’t buy anywhere else. Thanks keep up the good friendly service. More

by ATCARLISLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Hatfield Buick GMC responded

Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

December 29, 2023

Everyone is so nice , very friendly and Adrien goes out of his way to accommodate you in every situation , I’ve bought 3 vehicles from Hatfield they always make my experience wonderful, love you all. More

by quab123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Hatfield Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2023

I can’t thank you enough for the quality of service and the customer service of Hatfield Buick, Of Redlands. The acumen of your staff and your mechanics is top-notch! More

by Swimfast2062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

December 18, 2023

Always take good care of me in a timely manner. Never had an issue there. More

by field29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Hatfield Buick GMC responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 18, 2023

At Hatfield the people are easy to work with, competent, timely, and overall great experience! More

by BONNIESERRAO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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