Hawk Cadillac of Joliet

I have been a Cadillac and GM owner for nearly 30 years, and I have held off writing a review of Hawk Cadillac of Joliet because I wanted to give the dealership and its leadership every opportunity to addre and I have held off writing a review of Hawk Cadillac of Joliet because I wanted to give the dealership and its leadership every opportunity to address the problems I experienced. Unfortunately, the latest situation is the final straw. My experience with Hawk started with the purchase of my 2025 Cadillac XT6. There were problems with dealer installed/LPO options that should have been handled correctly before the vehicle was delivered. Rather than Hawk taking ownership and getting everything properly resolved, GM ultimately had to become involved, and another Cadillac dealership ended up correcting the problems. Issues can happen with any vehicle or dealership. What I find unacceptable is how those issues are handled afterward. That responsibility ultimately falls on the leadership of the dealership. Communication, accountability and follow through should come from the top, and unfortunately those have been consistently lacking in my dealings with Hawk. I have now traded the XT6 and simply need to cancel the GM backed extended warranty I purchased through Hawk and receive the applicable prorated refund. This should be one of the easiest administrative matters a dealership handles. I have called, been transferred to Finance, left messages, followed up and even reached out to dealership leadership in writing. I cannot even get the courtesy of a return phone call or email. That is what finally prompted this review. After nearly 30 years of owning Cadillac and GM vehicles, I have dealt with plenty of dealerships and understand that mistakes happen. I do not expect perfection. I do expect a Cadillac dealership, particularly its leadership, to stand behind the products it sells, communicate with its customers and take responsibility when something goes wrong. Having GM step in to help resolve issues, having another Cadillac dealership correct problems associated with the original purchase, and now being unable to get anyone at Hawk to respond to a straightforward warranty cancellation request is simply unacceptable. I genuinely wanted to avoid writing a negative review and gave Hawk every opportunity to change my opinion of the experience. Unfortunately, being ignored when all I am asking for is assistance canceling a warranty they sold me has made that impossible. Such an unfortunate experience with a Cadillac dealership, and after nearly three decades as a loyal Cadillac and GM customer, I expected considerably better. More

awful experience at this dealership, was promised someone would reach out to me and not one person even bothered. save your self some time and headache and go to another dealership. would reach out to me and not one person even bothered. save your self some time and headache and go to another dealership. More

Excellent service very friendly staff honest and thorough great communication fair pricing highly recommend Hawk great communication fair pricing highly recommend Hawk More

Dealership was great. Even let me charge my Ford lightning up while we waited. Will recommend friends for sure. Even let me charge my Ford lightning up while we waited. Will recommend friends for sure. More

Great experience. Mindy was knowledgeable and professional. We love the CT4V and would recommend Hawk to others. Mindy was knowledgeable and professional. We love the CT4V and would recommend Hawk to others. More

Went in for diagnostics. Salesperson swooped in and tried to sell me something I wasn't interested in buying. Although I am a senior and told him I couldn't afford it, he tal Salesperson swooped in and tried to sell me something I wasn't interested in buying. Although I am a senior and told him I couldn't afford it, he talked down to me like I was a xxx because I did not want to work til I am 72 to pay it off. VULTURE! Also tried to tell me my insurance would be cheaper on a 2023 than it is on a 2014. I really can't rate the service center since I only had diagnostics done, but Armando was great. More

Only gave me one key fob with my used car purchase. That seemed cheap. Salesman said they only got one but certainly it wouldn’t have killed them to program a second fob for me. it made my last conta That seemed cheap. Salesman said they only got one but certainly it wouldn’t have killed them to program a second fob for me. it made my last contact with them very disappointing. More

Dealership was clean and in order, This was the third vehicle in recent years I have bought and I hope I can keep coming pack because I have been happy with the Service dept. vehicle in recent years I have bought and I hope I can keep coming pack because I have been happy with the Service dept. More

Not sure we met a Brian. Sorry. But Mindy and Hawk are great. Second car we purchased from them and we live in the Iowa Quad Cities, so I’d say they both must be pretty go Sorry. But Mindy and Hawk are great. Second car we purchased from them and we live in the Iowa Quad Cities, so I’d say they both must be pretty good! More

After wasting time with local dealerships I took a chance with going over 1 hr from my home to get the deal completed and I’m glad I did. Hawk reminds me of CarMax in the way they deal with people. Every with going over 1 hr from my home to get the deal completed and I’m glad I did. Hawk reminds me of CarMax in the way they deal with people. Everything was ready, they honored all agreed upon terms without hassle and didn’t try to upsell me on everything under the sun. One of the smoothest transactions I’ve ever done and Mindy was the reason. Highly recommend Hawk if you value customer service. More