Hawk Ford of St. Charles

Your service was great but your app leaves a lot to be desired. I had confirmation number even though I had not completed the required information on the app so when I arrive, they had no information abou desired. I had confirmation number even though I had not completed the required information on the app so when I arrive, they had no information about me.. the service writer said no problem. He would take care of me and get the project done as soon as possible. I was in and out of there in less than a half hour fantastic job really appreciate the speed and the reliability. Normally if I had gone to a Chevy or GMC department I would’ve wasted two hours. Just trying to get my oil change again thank you for your services. More

Reasonable maintenance rates, good competitive car rates, and loans. Service could be a tad faster with appointments, but still okay. and loans. Service could be a tad faster with appointments, but still okay. More

I couldn’t have asked for a better team between Nick and Andrew. I am extremely pleased with the service that I got and the attention they paid to my situation. I would use them again anytime. Great teamwo Andrew. I am extremely pleased with the service that I got and the attention they paid to my situation. I would use them again anytime. Great teamwork.!!!! More

The staff is great to deal with from the lady we dropped off with to questions for the mechanic. I will recommend everyone to hawk ford off with to questions for the mechanic. I will recommend everyone to hawk ford More

I absolutely love everyone who works here. This is my second car I’ve purchased at this dealership. They really care about you and do their best to make sure you’re happy and get what you need This is my second car I’ve purchased at this dealership. They really care about you and do their best to make sure you’re happy and get what you need. They give a personal touch, which is so helpful and stress free! More

Easy people to deal with. Not too much pressure. Very appreciative of our doing business with them. Not too much pressure. Very appreciative of our doing business with them. More

Used the Quick Lane for an oil change and tire rotation, arrived at 7 am and was quickly checked in. Service was performed and car was ready in about 45 minutes. Can't ask for any speedier service than that arrived at 7 am and was quickly checked in. Service was performed and car was ready in about 45 minutes. Can't ask for any speedier service than that. More

pleasant helpful know their business does not try to push extra serve that may be needed extra serve that may be needed More

In fairness, the service writer was dealing with my sub-par, 3rd party warranty company. With that said, communication regarding the status of the warranty claim, the quote, and updates on the repair w sub-par, 3rd party warranty company. With that said, communication regarding the status of the warranty claim, the quote, and updates on the repair were less than acceptable. This was a transmission replacement, and you had my truck for over 6 weeks. I was not stranded as you gave me a loaner. Probably put over 1,000 miles on it just going back and forth to work. Multiple messages left, including one for the service manager, were left unanswered. I understand that you were short staffed due to employees who were sick, but you still need coverage. I gave you 3 stars instead of 2 because I love the location, dealership, and the people...communication is key in this situation and that was a failure. This will not stop me from bringing my truck to Hawk Ford for service or prevent me from considering buying my next For from you. More

Professional and friendly sales group able to answer any questions quickly. Helped me setup some of the in car features and app. questions quickly. Helped me setup some of the in car features and app. More