Hawk Ford of St. Charles - Service Center

Greatest experience nice people great service I feel they look at me is a family member look at me is a family member More

I had an emergency with my car. I was driving on the I-294 tollroad late Sunday night when a warning light came on my dashboard that a tire pressure gauge was malfunctioning. That I was driving on the I-294 tollroad late Sunday night when a warning light came on my dashboard that a tire pressure gauge was malfunctioning. That perplexed me because I had just had my car serviced only days before and everything checked out satisfactorily. I managed to get home without incident and the next day, Monday, the warning was no longer displayed. On Tuesday, however, a different warning came on saying that now there was low tire pressure and NOT merely a problem with a gauge. I quickly called the Quick Lane Service Department to see what ai should do about the problem since I had been there within a week's time and this problem should have been found on the routine inspection. The person on the phone told me to bring the car right in and even gave me suggestions for how to be safe when driving in traffic with a car with potential break down possibility. All the people working in and around the shop were most helpful to me throughout my whole experience there. As it turned out, I had a nail in my tire and I needed to make several decisions about the outcome of what to do to solve the very tricky problem of having a big nail in a bad place on a tire that was part of a set of rather old tires. More

I think this place is fast and honest. Solved my problem easily. Would return with no hesitation. Solved my problem easily. Would return with no hesitation. More

They were very helpful explained things. Completed job and accurately and to my satisfaction. L Completed job and accurately and to my satisfaction. L More

They were courteous, professional and efficient. They offered their opinion on what the car should get done. They offered their opinion on what the car should get done. More

Got my replacement parts for drivers window within two days, worked out very fast and efficient, thanks to Steve Staub for getting everything done quickly days, worked out very fast and efficient, thanks to Steve Staub for getting everything done quickly More

I called and they told me that they had availability for me to stop by and get my vehicles oil change done that same day!! me to stop by and get my vehicles oil change done that same day!! More

Very clean waiting area for the quick service. I appreciated that there were two people at the service desk so there was minimum wait to be acknowledged. I appreciated that there were two people at the service desk so there was minimum wait to be acknowledged. More