Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,862 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,862 Reviews of Hawk Ford of St. Charles - Service Center
Sort by
Verified Customer
May 26, 2022
They were courteous, professional and efficient. They offered their opinion on what the car should get done. They offered their opinion on what the car should get done. More
by hiblancamedina
May 25, 2022
Got my replacement parts for drivers window within two days, worked out very fast and efficient, thanks to Steve Staub for getting everything done quickly days, worked out very fast and efficient, thanks to Steve Staub for getting everything done quickly More
by GOLDENS3
May 25, 2022
Took my 2020 Ford Escape in for an oil change,and a transmission flush. They were short on staff but took care of my needs in a reasonable time. transmission flush. They were short on staff but took care of my needs in a reasonable time. More
by chuckster69
Employees Worked With
May 25, 2022
I called and they told me that they had availability for me to stop by and get my vehicles oil change done that same day!! me to stop by and get my vehicles oil change done that same day!! More
by ARTHUR.MACIAS
May 25, 2022
Very clean waiting area for the quick service. I appreciated that there were two people at the service desk so there was minimum wait to be acknowledged. I appreciated that there were two people at the service desk so there was minimum wait to be acknowledged. More
by v_traveler
Employees Worked With
two ladies at the quick service desk
May 24, 2022
Great Service. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Would have been nice if they would have just taken a few mins to get the information from the parts dept so I didn't have to do the leg work. Not the dealerships or service departments fault that the lug key is missing, but from a service perspective they missed an opportunity to go above and beyond needed for me to give them the 5th star. More
by Michael D
May 21, 2022
Only reason I gave 2 stars, because I actually liked my service advisor Brett. Got an E-mail saying our Super Duty was scheduled for service the morning after an overnight drop off. [ Malfunction code and service advisor Brett. Got an E-mail saying our Super Duty was scheduled for service the morning after an overnight drop off. [ Malfunction code and derate ] Same complaint that it was in for less than 6 months ago. Took a week to get it in the shop with no loaner. Then charged $262 for basically clearing the code. Been coming here for years [ Spent a good chunk of change ] and have sent many customers your way, [ Including the company I work for ] but will take it elsewhere from now on. More
by DRZYNDA
Employees Worked With
BRETT
May 21, 2022
Very professional, highly competent. Proactive trusted advisors is how I would describe Hawk Ford service. Proactive trusted advisors is how I would describe Hawk Ford service. More
by JOEFUNK
Employees Worked With
