Hawk Ford of St. Charles - Service Center

Took my 2020 Ford Escape in for an oil change,and a transmission flush. They were short on staff but took care of my needs in a reasonable time. transmission flush. They were short on staff but took care of my needs in a reasonable time. More

Great Service. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Could not find the lug-nut key on my vehicle so tire rotation could not be done....Service rep told me to check with parts or go to auto-parts store. Would have been nice if they would have just taken a few mins to get the information from the parts dept so I didn't have to do the leg work. Not the dealerships or service departments fault that the lug key is missing, but from a service perspective they missed an opportunity to go above and beyond needed for me to give them the 5th star. More

Very professional, highly competent. Proactive trusted advisors is how I would describe Hawk Ford service. Proactive trusted advisors is how I would describe Hawk Ford service. More

Stopped in for a oil change on my Ford Edge. Monique wrote up the order and they started on the change in a few minutes. After a cup of coffee I was on my way. Thanks for the quick service. Monique wrote up the order and they started on the change in a few minutes. After a cup of coffee I was on my way. Thanks for the quick service. More

I pulled into service unexpectedly with a flat tire. Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rush Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rushing to a meeting with all of this happened so they got me into a loaner to go do my meeting while they fixed my car. Literally the best dealership experience I’ve ever had. Monique (service advisor) was knowledgeable and a total rockstar. John (the service director) was awesome. Couldn’t be happier and will continue to use their services and buy my cars from Hawk! More

I have a gap on the bottom of the windshield to the tray that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibilit that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibility, as I will have 36,000 miles . That's a good way to to send me away from You and Ford! ... Good Luck More

Every year, I take my RV for PM service and they always do a great job. Very professional staff and quality service. do a great job. Very professional staff and quality service. More

Dave in service and Jessica (I believe) in the front office were exceptionally helpful, considerate and professional dealing with a recall on my car. They were thorough with making sure that the parts w office were exceptionally helpful, considerate and professional dealing with a recall on my car. They were thorough with making sure that the parts were ordered in a timely manner and that I was updated throughout the whole process. They are not even my home dealership but I was treated like a regular customer. I highly recommend the service at Hawk Ford. More

Went for routine service (oil change) on my motorhome. I was satisfied with the service, but there was a rate increase for RF's. In these inflationary times, this just an expense I did not need. I was satisfied with the service, but there was a rate increase for RF's. In these inflationary times, this just an expense I did not need. More