Josh Grant
Josh Grant at Hawk Ford of St. Charles

Josh Grant

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6
170 Reviews
4.6

170 Reviews

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170 Reviews of Josh Grant

October 03, 2026

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Employee Rating

It would have been nice if they vacuum the interior and they gave it a wash like Toyota More

by wdillavou
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Recommend Dealer
Yes

Other Employees Tagged: Oscar Pineda

Oct 06, 2026

Hawk Ford of St. Charles responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 29, 2026

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After experiencing some concerns about the service at Hawk Ford- Joshua the service manager went above and beyond to make it right! I will continue to have my vehicles serviced here More

by CKCOLLINS1
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Recommend Dealer
Yes

Other Employees Tagged: Amalia Huerta

Sep 29, 2026

Hawk Ford of St. Charles responded

Knowing that Josh went above and beyond to make things right means a lot to our service department. We look forward to continuing to service your Ford F-150.

September 24, 2026

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This is my Wife's vehicle. She is very hard to please but was Very happy with the results. You're service manager treated her well and gave her your top mechanic. More

by Shaun
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Recommend Dealer
Yes
Sep 24, 2026

Hawk Ford of St. Charles responded

Your note about Josh treating her with care and entrusting her Lincoln MKC to our top mechanic shows how seriously we take every service appointment. Hearing that your wife was very happy with the service means a great deal to us.

September 12, 2026

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I appreciate how they can pick your car up and bring it back to you when you’re not able to. I thank God for that service other than that I just really appreciate the della for having these services for th More

by GILESVERONICA82
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Recommend Dealer
Yes
Sep 12, 2026

Hawk Ford of St. Charles responded

Knowing that our pickup and return service was helpful means a lot to us. Our team is pleased we could pick up and return your Ford Edge.

September 08, 2026

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I come from Wheaton to use this service center. They are professional and get my oil changes and work done as promised. Josh the service manager is top notch and cares about his clients. More

by Vicki
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Recommend Dealer
Yes
Sep 08, 2026

Hawk Ford of St. Charles responded

Your Ford Focus is in good hands with our service team. Hearing that Josh’s attentive care and our timely, professional oil changes keep you coming from Wheaton means a lot to us. Thank you for your five-star rating and for trusting our service department with your maintenance needs.

September 03, 2026

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Excellent service from pickup/delivery to communication with the service agent. The multi-point inspection, diagnostic, and estimate allowed me to manage my vehicle's maintenance. More

by kjvolin
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amalia Huerta

Sep 03, 2026

Hawk Ford of St. Charles responded

Transparent communication and thorough inspections are at the core of our service department’s approach. Knowing that our pickup and delivery service, along with the multi-point inspection, diagnostic, and estimate, helped you manage maintenance on your Ford Escape Hybrid is rewarding. Thank you for trusting our team with your vehicle.

August 31, 2026

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Starts with the Service writer (Josh) to talk and understand the customer issue and then the service writer documents and explain the customer concern to the mechanics and together they talk and find More

by DHORNIK
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Recommend Dealer
Yes

August 27, 2026

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Basic oil and tire rotation but didn’t try to oversell, timely, friendly, organized. A+ service More

by Joe - St Charles
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Recommend Dealer
Yes

August 15, 2026

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My experience from the time I came in looking for a vehicle to the several times I have had the car service has been exceptional. The sales staff and the service department are a cut above the rest., More

by HOPE.FREE41
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Recommend Dealer
Yes

August 06, 2026

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As always, the team at Hawk Ford took care of my maintenance needs. For the first time I used the pickup and dropoff service and that was fantastic. I don't recall the name of the woman who coordina More

by ANDREW@ADOWNIE.NET
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Recommend Dealer
Yes
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