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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,924 Reviews
Call Service Center (630) 384-9905

1,924 Reviews of Hawk Ford of St. Charles - Service Center

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July 18, 2022

Danny in Parts was awesome to work with, very well knowledge in the parts needed and super friendly. Thanks More

by DHORNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer! Thank you for your business, we appreciate you as a Hawk customer!

July 18, 2022

Did a great job and timely on getting it completed Appreciate their detail and follow up More

by CHUCK_SCHWARTZ
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Juan Guerrero, Monique Case
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

July 17, 2022

Very thorough when coming in for The Works. Even found a mouse nest in my engine compartment and replaced the paper filters. More

by JCHYBIK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yaneli Ninez 5 Stars, Jennifer Rocio
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know! Thank you for your business, we appreciate you as a Hawk customer!

July 16, 2022

Satisfactory service! Sweet was very good explaining what was done with the car. My appointment was well taken cared of. More

by EMVILEGASPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sweet
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello there! Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of St. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 12, 2022

They were very friendly and considerate only thing they didn't have my air filter I needed More

by JAREDSTREIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello Jaredstreit, we appreciate you taking the time to leave us this feedback. Please contact our Customer Care Manager, Jessica Vida at 630-584-1830 and we will do our best to make this better. We hope to hear from you soon.

July 12, 2022

Needed an emergency tire fix, got me right in, diagnosed the situation and the fixed it. I was on my way without spending significant time or money! Thank you for not overselling! More

by LMMUEHLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2022

Easy making an appt. Reply back was quick, finished repairs adequately and follow up was efficient. More

by ronaldgenualdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember who called
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for your business, we appreciate you as a Hawk customer!

July 08, 2022

we use the commercial truck center for our fleet of 20 f450 stake bed trucks. Brett has been very helpful, and communication is great. More

by DCOSTA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Howard
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Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Ford of St. Charles. Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you for your business, we appreciate you as a Hawk customer!

July 08, 2022

Employees we courteous, got me right in. oil change was right about an hour which think is a little long. I was in the waiting area and didn't seem to be anything that slowed them down. Long More

by TNORDEEN09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your business, we appreciate you as a Hawk customer!

July 08, 2022

The staff was very helpful as I registered in and the work was completed before I had cruised through my second magazine. It was a wonderful experience. More

by David Jahntz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
Report | Print
Jul 31, 2022 -

Hawk Ford of St. Charles responded

Hi David, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Thank you for your business, we appreciate you as a Hawk customer!

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