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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,856 Reviews

1,856 Reviews of Hawk Ford of St. Charles - Service Center

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April 29, 2022

Service was great. And it was done in a timely manner. I was glad to go to Hawk ford in st. Charles for my service. More

by CAPT.LOU0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you again for your business, we appreciate you as a Hawk customer! Take care!

April 28, 2022

The staff and employees are friendly and knowledgeable. Everyone was helpful. The service was on time. More

by ELGARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Hawk Ford of xx. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

April 28, 2022

Good communication. Easy process. Good dealership. Will use for all oil changes and works packages. Thanks! More

by CJURZEC
Customer Service
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

April 28, 2022

Great experience start to finish! Nick was very easy to work with and answered all my questions! Told me what would happen when the parts come in an was very knowledgeable and profess More

by Dan crull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi Dan, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 28, 2022

Write up people were great to deal with. Service done in timely manner. No extra stuff More

by brettmilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Thank you for your business, we appreciate you as a Hawk customer! Safe travels!

April 27, 2022

No good answers for the communivpcation technology failures on an Escape less than 6 months old. Alls not returned, the service advisor doesn’t work here anymore. They haven’t given up yet, but I’m r More

by MIKE60174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Staub
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico not here anymore
May 09, 2022 -

Hawk Ford of St. Charles responded

Hi Mike, Thank you for your review and feedback. We always strive for complete customer satisfaction, and I apologize for any frustration. I spoke with Steve, our Service Manager, and he informed me we were able to take care of you and you picked up your vehicle from our Service Department today. If there is ever anything else I can do to assist you in the future, do not hesitate to reach out. We appreciate you as a Hawk customer and want to ensure you are satisfied with your most recent Service visit. Jessica Born Business Development/Customer Relations Hawk Ford of xx. Charles 630-584-1800 ext. 830

May 10, 2022 -

MIKE60174 responded

Yes, we finally seem to have resolved the problems with the commubpnications equipment on my 2021-Escape. after 5 visits. Steve was responsive, listened and got to the bottom of my issues. He doesn’t seem to be supported by staff of his same caliber. I hope you realize how valuable he is.

May 10, 2022 -

Hawk Ford of St. Charles responded

That is great to hear, Mike!

April 26, 2022

Steve was very helpful and explained the recall notice and what needed to be done. He estimated approximately two hours to do the job and he was right! More

by ACMEBUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Ford of xx. Charles. Thank you for your business, we appreciate you as a Hawk customer! Take care!

April 26, 2022

Everyone is friendly and professional and the work is always done in a professional manner. More

by PRIOUX3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

April 26, 2022

Very professional team, was able to get my car serviced at their Kwik Lane in a pretty short time frame. More

by MTIMES4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 25, 2022

Everything was good and fast and I was out very quick thank you very much More

by MICHAELNEWSON56
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your business, we appreciate you as a Hawk customer! Take care!

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