Back

Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,888 Reviews

1,888 Reviews of Hawk Ford of St. Charles - Service Center

Sort by
May 11, 2022

Quick and efficient. Price was very high however. I was able to get in same day. More

by KRDENSON
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
May 11, 2022

Excellent, they worked me in early in the morning to get a recall checked before we left on a trip. More

by DEROBERTS56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bertt
May 12, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

May 11, 2022

They were very friendly and new what my car needed. The work was was done in a reasonable amount of time and everything was explained to me. More

by HERBMAAG52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
May 12, 2022 -

Hawk Ford of St. Charles responded

Hi, we appreciate your feedback of our Staff's outstanding service! Thank you for your business, we appreciate you as a Hawk customer!

May 10, 2022

The service at Hawk Ford is unmatchable - they show that they care about their customers, and they are keeping you and your car safe by performing different checks on it. I won’t take my car anywhere else. More

by sierraburke95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave odman
May 11, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

May 07, 2022

Friendly employees and good service. Always get my oil change at the car service area. Again great service and friendly faces. More

by SHAPIROMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Andrew Munson
May 09, 2022 -

Hawk Ford of St. Charles responded

Hi Shapiromo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 07, 2022

Bought my vehicle from Hawk Ford & I have taken it here ever since for all of my services. The quick lane always does a good job & Steve in Service always takes good care of my car! More

by MAGGIESYCHOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
May 09, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

May 06, 2022

Great service and great explanation of what needed and didn’t need to be done with my vehicle. More

by MARKKOZIOL2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your business, we appreciate you as a Hawk customer! Take care!

May 05, 2022

I made the appointment and got in immediately for a oil change, tire rotation and a diagnosis about a possible problem. I was out the door in less than 2 hours. More

by BMOORE582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your business, we appreciate you as a Hawk customer! Take care!

May 05, 2022

Unfortunately the service mechanic back my truck into the overhead doors upon completion of my trucks oil change. Dealer did see to repairs but the inconvenience could have been avoided. More

by MDB1060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Staub
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Hawk Ford of St. Charles responded

Mdb1060, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We would like the chance to talk to you further so please do call Jessica Born, Customer Relations at (630) 584-1800 ext. 830 at your earliest convenience so we can talk this through. I look forward to hearing from you & appreciate your business!

May 05, 2022

There were 5 people in front of me but the hawk personnel made it a quick wait. They were very pleasant and courteous. More

by YELLOWPETE0628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique Case
May 08, 2022 -

Hawk Ford of St. Charles responded

Hi, we really appreciate your feedback! Thank you for your business, we appreciate you as a Hawk customer! Take care!

...
106
...