Hawk Ford of St. Charles - Service Center

I was uncomfortable that none of the service staff were masked when I entered the office to drop off my vehicle, especially considering covid cases were quite high at the time I took my car in. Also, I am masked when I entered the office to drop off my vehicle, especially considering covid cases were quite high at the time I took my car in. Also, I am not sure if the customer service here works this way typically, but when I arrived to pick up my car, I was given my fob and directed out the back door to the parking lot to get my car, on one of the coldest days of the year. I really don't mind walking to get my car, but usually have had my car brought into the garage for me., so I thought that was unusual, especially considering there were several service personnel in the office at the time. My car was in for a recall, and I can not help but feel that since I was not a paying customer, that I received a different type of service. Not sure if that is what actually happened, but that is how I walked away feeling. The staff I spoke to in order to schedule my appointment and that I received a reminder call from were very helpful and friendly! More

Customer service were courteous, caring and professional. They were knowledgeable and very helpful in answering my questions. They were knowledgeable and very helpful in answering my questions. More

Brought back my truck as it experienced a check engine light similar to a repair completed 2 weeks earlier at the same dealer, time will tell if the issue has been resolved but was grateful that they wer light similar to a repair completed 2 weeks earlier at the same dealer, time will tell if the issue has been resolved but was grateful that they were able to get the truck in quickly to diagnose the issue. More

They were quick and knew what they were doing. Very satisfied with both phone and in store support. satisfied with both phone and in store support. More

They did an excellent job. Communication and timeliness was also great. Thank you and happy new year was also great. Thank you and happy new year More

Service technician was thoroughAnd showed and explained any problems with the vehicle and how long it would take to make any repairs any problems with the vehicle and how long it would take to make any repairs More

Very friendly employees who got the job done very fast. I left a satisfied customer left a satisfied customer More

Friendly and prompt service - car ready as anticipated with no issues. Able to drop off the night before and pickup the next day. with no issues. Able to drop off the night before and pickup the next day. More

Very prompt service and a job well done They were ready Very prompt service and a job well done They were ready at my appointment time and promptly advised me when they were done Very prompt service and a job well done They were ready at my appointment time and promptly advised me when they were done More

Stopped in for an oil change and tire rotation before my trip to Florida. Monique took the time to explain the services. Went to the showroom to check out the new Maverick pick up. It couldn’t have been trip to Florida. Monique took the time to explain the services. Went to the showroom to check out the new Maverick pick up. It couldn’t have been an hour and she call my phone to let me know the car was ready. Couldn’t have been happier. Always great service at Hawk Ford. More