Hawk Ford of St. Charles - Service Center

Very good service as usual I hVE BEEN A LONG TIME CUSTOMER AND PLAN ON continued good service CUSTOMER AND PLAN ON continued good service More

New quick lane is nice but still very understaffed, wait times are exceedingly long fir oil change times are exceedingly long fir oil change More

I dropped off my car for the appt at 8:30 in the morning for an inspection and a minor service. By 3:30 I still had not heard back on the status. When I called they said they called me back 20 minutes later for an inspection and a minor service. By 3:30 I still had not heard back on the status. When I called they said they called me back 20 minutes later and said they were running my car through the car wash and it would be ready when I came to pick it up. I got there and my car was not washed. I don’t really care, but don’t promise something and not complete what you say you are going to do. Especially after keeping my car for over 8 hours and making me follow up on it. More

They completed the requested service in a timely and proper manner. I will continue to return when needed. proper manner. I will continue to return when needed. More

Service very prompt even though it was busy. Work done very competently and priced more than fairly. You’ll get my next service. very competently and priced more than fairly. You’ll get my next service. More

Great team, stays within the time told and reliable on all levels. Always take my cars and trucks there for many years. all levels. Always take my cars and trucks there for many years. More

Patrick did a great job in getting me in and out in minimum time. Great experience! minimum time. Great experience! More

Had a factory recall to reset some part of the electrical system. Did a great job, issue resolved system. Did a great job, issue resolved More

Close to home. Glad to know they have Saturday hours. And able to get my car in. Thank you able to get my car in. Thank you More

In contacting the dealership the service rep was very professional and wanted to understand my issue. He then was able to setup an appointment in a reasonable period. I was able to get a shuttle back t professional and wanted to understand my issue. He then was able to setup an appointment in a reasonable period. I was able to get a shuttle back to my office and picked up y truck the next day. The new entrance for service is clean and bright. Had the truck back a few days and so far so good. Thanks Hawk! More