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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,853 Reviews
Call Service Center (630) 384-9905

1,853 Reviews of Hawk Ford of St. Charles - Service Center

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December 21, 2021

This is my first experience with Hawk Ford in Saint Charles service and I couldn’t be more satisfied with the professionalism and the quality of work More

by STONERWP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review - and welcome to the Hawk Family! We are so glad that you chose to do business with us and that you had such a great experience! We look forward to seeing you again for future service needs!

December 18, 2021

Called and booked an appointment and was told it would be about 1 hour. It was exactly 1 hour and no other services were required. Everyone was pleasant to deal with. More

by NANCYCOS55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review, Nancy! Glad to hear everything went well with your appointment and you had a good experience! Please come back and see us again for future vehicle services.

December 18, 2021

Great service and very friendly. Felt comfortable with entire team and beloved price of is very competitive. More

by nutman43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Happy to hear our team made your experience enjoyable and you felt comfortable here. Please come back and see us again for future vehicle services!

December 17, 2021

They fixed the problem that i had for about a year that i was trying to get fixed from the dealer in northern Wi.In just a few hours and with a smile. More

by VBHAWLININC
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! We are so happy that our professional staff could fix your vehicle in a timely manner. Please visit us again for future vehicle needs!

December 16, 2021

Professional! Friendly! Excellent service! Terrific people skills! Steve and the young lady assisting me are both knowledgable regarding Ford products. I NEVER take my Explorer to another dealership. More

by CGEISEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! It is wonderful to hear that our staff was professional, friendly and provided you with excellent customer service, we strive for that each and every day! We look forward to seeing you again for future service (and sales!) needs.

December 16, 2021

Purchased several trucks and cars from them Sales & service when needed is really good. Only bad thing is there Quick Lube is really slow there is nothing quick about them at all and service writers no More

by ART.GUEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Andrew Munson
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December 16, 2021

Service was excellent. Came in for oil change and check up. All went well. Loved the young Lady that waited on me. Sorry don’t know her name. More

by MRRARE427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young Lady behind service desk at oil change
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Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! It's great to hear that you had excellent service in our Quick Lane with Monique! Please come back and see us again for future service needs.

December 15, 2021

I came in for recall notice service. Was in and out - Very efficient, thank you! More

by MJCHENIER
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
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Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! It's great to hear that our Service Department was able to handle your vehicle recall efficiently! Please come back and see us for future service needs!

December 15, 2021

Professional and Impeccable Service .. definitely will recommend Hawk Ford To Others Who Need Their Car Serviced More

by kaljcl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel
Report | Print
Dec 23, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review and recommendation! We appreciate your business and hope to see you again for future vehicle needs!

December 15, 2021

Steve was awesome. He communicated and kept me informed as to what was going on numerous times. More

by HATCHMASTERS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Hawk Ford of St. Charles responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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