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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,853 Reviews
Call Service Center (630) 384-9905

1,853 Reviews of Hawk Ford of St. Charles - Service Center

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November 15, 2021

Quick Lane service at Hawk Ford St. Charles has always been courteous and convenient. Unlike many dealers I never suspect I am being unnecessarily up-sold, and the prices seem reasonable. More

by whmiller32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't catch his name
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Nov 15, 2021 -

Hawk Ford of St. Charles responded

Thank you for such positive feedback. Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

November 15, 2021

Always professional , always on time and up to date on progress . Have told everyone about the great service More

by TENNIS_TOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
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Nov 15, 2021 -

Hawk Ford of St. Charles responded

We appreciate your recommendation of our dealership! Our Staff works hard to go the extra-mile for our valued guests. Please let us know if there is ever anything else we can do for you! Take care!

November 15, 2021

It is great, I just have to wait a long time, but besides that very happy More

by Ray Hollenbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Hawk Ford of St. Charles responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Hawk Ford of xx. Charles for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you and take care!

November 12, 2021

Technician was very helpful with service, was taken care of in a timely fashion. Really appreciated the good service. More

by BILLEE810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Scott Cheperka
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Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad you were taken care of within our service department. Please come back and see us for future service needs!

November 12, 2021

1st time at new express oil change, didn't realize you should make appt so waited for sometime. More

by BON5MA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
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Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! While appointments are not required at our Quick Lane, they do help with length of time to complete service. We hope to see you again for future service needs @ Hawk Ford in St. Charles!

November 11, 2021

Quick and efficient service every time. Would recommend Hawk Ford to all of my friends More

by ERIN.BROWN6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Johansmeier
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Nov 15, 2021 -

Hawk Ford of St. Charles responded

Erin, thank you for the review and recommendation! Come see us again for future vehicle sales & service needs!

November 11, 2021

Very knowledgeable and courteous staff. It is a pleasure to know my Ford Edge is maintained by a professional staff! More

by GDABEL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! So happy to hear about your positive experience with Steve in Service! Please continue to bring your Edge in for future vehicle service needs.

November 10, 2021

I needed to take my truck in to have the PCM software updated. I was in and out in less then 30 minutes with the service comleted and the truck washed. I've always had great service at Hawk which is why More

by GM62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! So happy to hear that your service was completed in a timely manner! Please continue to see us for future vehicle service needs.

November 10, 2021

Excellent communications. Work was performed on time and in a timely manor. The appointment was for 230pm and the work started at 231 pm. Great job. Friendly people. Would recommend to anyone. More

by POLSKI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quick lane team
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Nov 13, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review and recommendation! Glad to hear our communication from our Quick Lane team met your expectations and that the work was complete in a timely manner. Please come back and see us again for future vehicle sales & service needs!

November 09, 2021

Had to leave my vehicle due to wait time for out of stock parts. Service advisor was prompt in keeping me informed on the status. More

by irelandk4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Staub
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review & feedback. So glad to hear that you were kept informed of your vehicle status while it was in our service department. We appreciate your business & hope you come back and see us again for future vehicle service needs.

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