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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,853 Reviews
Call Service Center (630) 384-9905

1,853 Reviews of Hawk Ford of St. Charles - Service Center

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November 08, 2021

I was in early and was immediately taken care of. Very pleasant people at quick lube. More

by JSMATENKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad to hear your experience in our Quick Lane was pleasant. We hope to see you again for future service needs!

November 08, 2021

H h h h h h h h j j h j unknown. In. Bmmb More

by tkarr28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2021

Steve in service is great. Always easy to get a hold of and super honest! More

by MKN8632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review, Steve is great! Glad you had a positive experience in our service department. Come back and see us again!

November 05, 2021

Got the work done on price and before time. No inconvenience to us at all. More

by DAWLEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Scott Cheperka
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Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad to hear the work was done efficiently. Come back and see us again!

October 28, 2021

Somewhat dysfunctional model. Brought my truck in for scheduled oil change and they sent me to Quickchange (which is a separate service center within the same building). I asked if they checked for other More

by TIM.LYNCH99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know who I worked with.
Report | Print
Oct 29, 2021 -

Hawk Ford of St. Charles responded

Tim, We appreciate your honest feedback. It is important to us that we go above and beyond for all of our customers and we are more than happy to clarify any concerns you have after visiting our service department. At your earliest convenience please reach out to our Customer Relations Manager, Erin Brown, at (630) 584-1800 x.833 and we'll do our best to make things right. We hope to hear from you soon.

October 27, 2021

Great visit for scheduled maintenance. I gave only used Hawk service team for work on my 2017 Expedition. Always courteous and willing to answer any questions I have had. I would most certainly recommend H More

by KMAC195623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review & recommendation! Our number one priority is customer satisfaction - it is great to hear our team is always able to be efficient, courteous and answer your questions. We will see you again at your next visit!

October 23, 2021

Friendly and efficient customer service with a smile and done when promised definitely will be back More

by blucobra76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti, Steve Kershaw
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Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Great to hear that you had friendly and efficient service at Hawk Ford in St. Charles. We look forward to seeing you again!

October 21, 2021

Checked into service. Sent me across the hall. They sent me back where I started. The service clerk at the quick oil change is not an asset to your business. He has a very poor attitude and doesn't s More

by RLVANCIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the feedback. Please give us a call at 630-584-1800 and ask for Erin or Jessica. At Hawk Ford in St. Charles, we want to ensure you have a quality service experience.

Nov 12, 2021 -

Hawk Ford of St. Charles responded

Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our Customer Care Manager, Stephanie Yencer at 630-584-1816 at your earliest convenience and we will do our best to make this right. Take care!

October 19, 2021

Always friendly and efficient. I have multiple vehicles that I have serviced at Hawk Ford More

by Fordguy5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review. So glad to hear you keep coming back to Hawk for your vehicle service needs! We look forward to seeing you again!

October 17, 2021

Great service and the service team was very quick. I dropped the truck off at night and was able to pick it up the next evening. More

by NPATNAUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
Report | Print
Oct 21, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad to hear your vehicle was serviced efficiently. We hope to see you again for future vehicle service needs!

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