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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,888 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,889 Reviews of Hawk Ford of St. Charles - Service Center
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December 04, 2021
Steve in the Service Dept is top notch! He kept me well informed on the status of my vehicle. He went out of his way to make sure I was happy. Excellent experience! informed on the status of my vehicle. He went out of his way to make sure I was happy. Excellent experience! More
by JR
Verified CustomerEmployees Worked With
December 03, 2021
The group has always been very professional and willing to help out in anyway they can. to help out in anyway they can. More
by MESTEWART0
December 02, 2021
I brought my 2011 explorer in for recall work and asked to have a leak checked out in the rear area. Apparently NO leak found, however the next morning as my son is driving the "low break fluid" light came to have a leak checked out in the rear area. Apparently NO leak found, however the next morning as my son is driving the "low break fluid" light came on. I called a local mechanic who got me in ASAP and said the right rear tire was FULL of leaked grease from a bad rear caliper. I won't ever trust this dealership again for anything except the recalls. Horrible service multiple times, even with the new ownership. Total scammers! More
by Jben
Employees Worked With
December 01, 2021
Everybody was very nice and polite and honest but the service waiting room could use a little help. It's very cold and sterile. It could use maybe a coffee machine or refrigerator with water or something service waiting room could use a little help. It's very cold and sterile. It could use maybe a coffee machine or refrigerator with water or something and definitely more seating! More
by Laurazefeldt2
Employees Worked With
Patrick Hertel
November 28, 2021
Excellent service . Love the new quick lane building .was in and out in less than an hour. Had complete tire rotation,inspection and oil change . Very affordable. Loyal customer. The people are very friendly in and out in less than an hour. Had complete tire rotation,inspection and oil change . Very affordable. Loyal customer. The people are very friendly and positive. More
by COFFEEIN2013
November 26, 2021
Team of professionals that takes great care of your vehicle while minimizing the inconvenience of any service event. vehicle while minimizing the inconvenience of any service event. More
by LA.DEMME
November 25, 2021
Hawk kept me informed on parts arriving and Steve was very professional and provide loaner car. very professional and provide loaner car. More
by RKOEBELE
Employees Worked With
November 23, 2021
Good service and communication regarding the work the vehicle required. Vehicle was completed as promised vehicle required. Vehicle was completed as promised More
by Mikeb2302
Employees Worked With
