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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,853 Reviews
Call Service Center (630) 384-9905

1,853 Reviews of Hawk Ford of St. Charles - Service Center

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October 15, 2021

Always great service at Hawk. Love the new service area. The techs now their stuff. More

by kevinandkim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
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Oct 16, 2021 -

Hawk Ford of St. Charles responded

Kevin and Kim, Thank you for the review! We love our new service area as well and know we have a fantastic group of Technicians to help service our customers each and every day. Come back and see us for future service needs!

October 14, 2021

clean facility, quick to process service, good customer service, location close to home . thank you More

by SHELLYDOUVLIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Zack Innocanti
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Oct 16, 2021 -

Hawk Ford of St. Charles responded

Shelly, Thank you for the review. So glad to hear that we met your expectations and are close to your home! Please come see us for future service (or sales) needs!

October 13, 2021

I called Quiklane October 12, 2021 to schedule for an oil change, I made it for one hour later, when I arrived the attendant did necessary paperwork and got things going. I was out of there within one hour i More

by wklein557
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Report | Print
Oct 16, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! We are so happy to hear you had a great experience in our Quick Lane. Our #1 priority is customer satisfaction! We hope to see you again for future service needs!

October 12, 2021

Happy with the staff, services, and the outcome of my visit. From making the appointment to a review of services provided, Hawk Ford Commercial Truck Services made everything easy to do and understand. More

by sevets1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw
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Oct 16, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review and recommendation! The seamless service provided to you within our Commercial Truck center is our goal each and every day. We hope to see you again for future service or sales needs!

October 11, 2021

Poor feedback on back order of parts. Very friend and kind for the service. Driver to and from dealer was nice More

by smcreagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 16, 2021 -

Hawk Ford of St. Charles responded

Thank you for bringing this to our attention. Give us a call at 630-584-1800 and ask for Jessica Born (ext. 830). Your feedback helps us do better and we strive to do better every day.

October 07, 2021

Employees were polite and the wait time was not long at all. Great service and quick turn around. More

by BLAMPINEN3
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
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Oct 16, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad to hear that we were efficient and provided great service. Please come back and see us again for future service needs!

October 01, 2021

Steve is always there for me and makes sure my needs are taken care of right away. Every dealer should have an advisor like Steve More

by JSIEGLER10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Steve is great! We hope you come back and see us for future service needs.

September 30, 2021

Great and efficient service. No pressure which I appreciated. Good communication. Thank you for everything! More

by LEAHYR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
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Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! It's wonderful to know you had a great service experience with quality communication. You are very welcome and please come back and see us again!

September 29, 2021

Scott was professional in his service. The courtesy ride was appreciated. Thanks Scott, Jose and Peter. More

by JKS4GOLF
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad you had a great experience in our service department on your last visit. Please see us again!

September 29, 2021

Hawk Ford was efficient and helpful at my last service appointment. They let me know everything about the service of my car and what was needed for the fix. More

by JMLASWELL
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! We're happy to hear you had a very efficient service experience and we hope to see you again for future service needs!

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