Eric Sakumoto

Business management process was tense and difficult. First, the loan amount was incorrect by $800 and had to be adjusted. This caused me to question every other number, for obvious reasons. No credible First, the loan amount was incorrect by $800 and had to be adjusted. This caused me to question every other number, for obvious reasons. No credible explanation was provided for the error. Additionally, the offers for additional warranty coverage were overly expensive and overlapped with the Blue Care certified warranty. I was asked to pay for overlapping coverage during the 12/12 Blue certified warranty. It didn’t make sense to pay twice for coverage I was already receiving. To top things off, Bill’s computer locked up and Chris had to complete the process on his workstation. I felt bad for Bill but also was a bit disappointed in the overall experience, hence my score of 4. All this said, everyone has a bad day occasionally, so that’s what I am going to chalk this up to. More

by JBGOREHAM Verified Customer Verified Customer

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Everything was very professional, and the service was friendly. They clearly explained every detail about the car and the contract. friendly. They clearly explained every detail about the car and the contract. More

by CESARCOELLAR1971 Verified Customer Verified Customer

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Great buying experience! Eric is extremely knowledgeable. He took the time to assure me, answer my questions & make the process hassle free. Eric is extremely knowledgeable. He took the time to assure me, answer my questions & make the process hassle free. More

by MADSTAFFY1 Verified Customer Verified Customer

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Was an absolute pleasure to buy a car here. Eric was fantastic. Made the whole experience easy and smooth. Eric was fantastic. Made the whole experience easy and smooth. More

by LOUIEDIP Verified Customer Verified Customer

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Service was quick and friendly. I was there and out within an hour. Definitely won’t be going back. I was there and out within an hour. Definitely won’t be going back. More

by JIMD3472 Verified Customer Verified Customer

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Eric was great to work with through the whole buying process. He and Jim made purchasing our Acadia a great experience. We are very happy. process. He and Jim made purchasing our Acadia a great experience. We are very happy. More

by KRUMZY22 Verified Customer Verified Customer

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Colin Lieb was an excellent advisor who managed the entire service with expertise. Joel did an excellent job with multi/point inspection, engine oil and filter replacements. Joel noticed an oil seepage entire service with expertise. Joel did an excellent job with multi/point inspection, engine oil and filter replacements. Joel noticed an oil seepage around the valve cover. He cleaned the area and added oil dye to identify seepage and its extent for 1,000 miles. With Colin’s direction and oversight, I am to return to my Hawk Lane shop for oil dye observation/diagnosis and a tune-up. Both advisor and technician were Expert and professional. Thank you for the tire rotation, brake and battery test and works package inspection. More

by Roberta Verified Customer Verified Customer

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Great service and assistance from Eric. S. Keep up the great work and attention to the customer. S. Keep up the great work and attention to the customer. More

by ROSENDOHERNANDEZ Verified Customer Verified Customer

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Friendly helpful answer all questions took their time and didn't rush me for a sale... didn't rush me for a sale... More

by MIC5140 Verified Customer Verified Customer

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Eric was awesome, didn’t treat me like just a customer. , Hawk gave me a great deal on my trade in and an awesome price on my new purchase. Absolutely recommend , Hawk gave me a great deal on my trade in and an awesome price on my new purchase. Absolutely recommend More

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