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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,885 Reviews

1,885 Reviews of Hawk Ford of St. Charles - Service Center

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September 29, 2021

Hawk Ford was efficient and helpful at my last service appointment. They let me know everything about the service of my car and what was needed for the fix. More

by JMLASWELL
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! We're happy to hear you had a very efficient service experience and we hope to see you again for future service needs!

September 29, 2021

Scott was professional in his service. The courtesy ride was appreciated. Thanks Scott, Jose and Peter. More

by JKS4GOLF
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad you had a great experience in our service department on your last visit. Please see us again!

September 18, 2021

Great overall service. I was in and out as expected. All my questions were answered. More

by ECLECTIK26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
September 16, 2021

The problem was diagnosed quickly and a repair quote was provided. The shuttle service is a plus. More

by FAIRR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2021

The repair was done as scheduled and my F250 camera is working as it was suppose to. Repair tech communicated excellently Repair was not done in truck but in main shop attached to dealer, This was a redo More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
September 11, 2021

Scott in Service and Eric in Sales are amazing !!! From the moment I saw my SUV, I fell in love! But it was your team that made this possible that i am most thankful for! Thank you for everything! So gl More

by LAURIEONTHEAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Sales, Scott Cheperka, Andrew Munson
September 10, 2021

Hawk Auto St Charles is always a pleasure to do business with. They assessed the problem, got the work done, and at a fair price. More

by TOMBUTLER59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
September 09, 2021

Took car to quick lane. Work was done promptly. Afterwards they informed me of items to keep and eye on without upsell. I will not hesitate to return. Good job. More

by Hondo74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Sep 10, 2021 -

Hawk Ford of St. Charles responded

Honda74, we appreciate the review. We are always here to help and take care of our clients. Let us know if you have any further questions in the future!

September 02, 2021

Always professional and very knowledgeable. Quick Service desk young men are very well informed. Regular service lane mechanic’s are proficient and helpful. My go to for service. More

by RJWERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger, Zack Innocanti
Sep 10, 2021 -

Hawk Ford of St. Charles responded

RJWERY, Glad to hear you are very please with our service staff! Let us know if you need anything!

September 01, 2021

The spontaneous goodwill and aptitude of employees instills confidence in this old customer. It seems that we are living at a time when those in authority are doubted; Hawk allows the consumer to esta More

by KAREN_SNOWDEN12
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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