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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,861 Reviews

1,861 Reviews of Hawk Ford of St. Charles - Service Center

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July 16, 2021

It was a great experience no waiting. Dropped off the van had the work done they called when ready. Definitely would go back. I would recommend this dealer to my friends. More

by SCOTT@WEBMARCWHOLESALE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
Jul 16, 2021 -

Hawk Ford of St. Charles responded

Scott, thank you very much for grading our service department. We are here to make everything easy as possible for our customers. We appreciate you bringing your vehicle in for service. Have a great day!

July 14, 2021

excellent service from the service tech..Sorry but that is all I .have to say. I suggest that you do not need 25 words. Thank you. More

by BBROZ52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
July 14, 2021

Very pleasant people and fast friendly service setting up appointment and final delivery of vehicle. Very pleased with the entire experience Would recommend dealership anyone More

by BSSOFTTAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti, Scott Cheperka
July 13, 2021

Thank you to Steve in parts & service. He gave us options, laid out a time line of when parts would be in, and when service would be complete. Very satisfied with service at Hawk Ford in Saint Charle More

by TOMBUTLER59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Service tech was polite, helpful and explained in detail issues with my car. I was able to get in immediately so Quick lane was quick! More

by CATHYMAC1357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
July 10, 2021

Efficient professional. A b c d e f g h I j k l m n o p q r s t u v w x More

by patk729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
July 10, 2021

Kirk was attentive and knowledgeable. He was well versed in all of the cars. The process was smooth and easy. I would buy another car from Hawk Ford. More

by MTHIELEMANN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
July 09, 2021

Generally quick and efficient. Honest service department. Quick lane needs to expand to keep up with demand in the area. Good location in the community. More

by JFZAKOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Innocanti
July 09, 2021

Steve and Scott were great! I did not have to worry about price gouging. Steve is very personable and helpful. Scott took the time to explain phone features on my Ford Edge More

by nitakwitkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cheperka
July 08, 2021

excellent service was very fast change rear brakes and rotors, oil change, replace battery, air and cabin filters in a couple of hours I did have to set there half a day. More

by TH6200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
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