Hawk Ford of St. Charles - Service Center

I had "The Works" done on a Monday late afternoon. I was in and out in record time even with a car wash. Friendly people! in and out in record time even with a car wash. Friendly people! More

I scheduled an appointment to have the back up camera recall notice completed. When scheduled I confirmed they had parts to perform the recall upgrade and I also confirmed again when I dropped my truck o recall notice completed. When scheduled I confirmed they had parts to perform the recall upgrade and I also confirmed again when I dropped my truck off at 9:00 AM. At 4:00 PM I called the dealer to learn the recall was not completed. The truck was completed the next day and I was not contacted as promised. When I went to use the truck to move some trailers around I learned the camera lines which show distance behind truck and line which follow ball no longer are present. The camera itself also randomly moves from standard view to magnified view to ball at trailer. It is not usable and I am out of town. I hope to work with a manager to resolve or might be best to try find another dealer to resolve. The oil was also changed the oil. The mileage written on the paper work did not match the trucks mileage, the mileage written on the oil change sticker advised to change oil in either 4300 miles or July 2027???? now I wonder if the incompetent technician put in the right oil? More

Good Dealership. From walking in to leaving the Quick Lane Everything was Great. The Service Adviser was very good and Knowledgeable about my Truck. The Waiting room was Clean. They put covers down on th Lane Everything was Great. The Service Adviser was very good and Knowledgeable about my Truck. The Waiting room was Clean. They put covers down on the floor seat and Steering Wheel. Good Job More

Patrick who typically assists me when I go into the quick lane is always so helpful and nice. Makes the experience taking your car into the dealership for maintenance that much better lane is always so helpful and nice. Makes the experience taking your car into the dealership for maintenance that much better More

Good communication and the tech doing my service saw a shield that was hanging and fixed it without me telling him about it. Thanks for the good service. See you all at my next oil change shield that was hanging and fixed it without me telling him about it. Thanks for the good service. See you all at my next oil change More

Steve in service is the man! I've been into the service department a few times over the past few years with issues and Steve has always taken care of me. Fits me in when I need and makes sure things are d department a few times over the past few years with issues and Steve has always taken care of me. Fits me in when I need and makes sure things are done in an acceptable amount of time! More

Hawk Ford's service department is always professional and quick. I waited for my vehicle for maybe 30 minutes while it received its 10,000-mile service. Will be back for the next scheduled service. quick. I waited for my vehicle for maybe 30 minutes while it received its 10,000-mile service. Will be back for the next scheduled service. More

Nice Guys, did the work - but only the bare minimum. I Nice Guys, did the work - but only the bare minimum. I brought in an ancient 2006 car that needed some help. I towed it here from 200 miles away be Nice Guys, did the work - but only the bare minimum. I brought in an ancient 2006 car that needed some help. I towed it here from 200 miles away because I need skill and professionalism. The guys were afraid to touch it. They didn't like working on old stuff. I get it. But I'm not giving you 5 stars for timid service. I had two requests that were not even addressed because they didn't want to bother with it. On the other hand.. Scott is a class A guy.. wish there were more like him. He referred me to a great place for the interior. As I said... I get it. Don't want to work on old crap. That's fine, but that's not 5 stars. More

Very helpful staff….car was brought in for a recall and some service. They did the service needed, found answers for me regarding an extended warranty for my vehicle and even ran it through a car wash. some service. They did the service needed, found answers for me regarding an extended warranty for my vehicle and even ran it through a car wash. More

Steve was fast and courteous!Great Job!Happy we Steve was fast and courteous! Great Job! Happy we bought from Hawk will recommend to anyone looking for a used or new car. We appreciate the ef Steve was fast and courteous! Great Job! Happy we bought from Hawk will recommend to anyone looking for a used or new car. We appreciate the effort. More